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Work Background
Barbados Tourism Marketing Inc.Business Development Officer
Jul. 2023Brasília, Federal District, Brazil
CLX ConsultingPrincipal
Jan. 2023Brasília, Federal District, Brazil · Hybrid
TalkpushCustomer Success Manager
Apr. 2022 - Apr. 2023Buenos Aires, Argentina · RemoteManaged a portfolio of BPO and retail companies across Latin America as they sought to automate their recruitment process for bulk requirements.
Monitored platform usage and user satisfaction; identified opportunities for upselling and secured renewals; led implementations of new accounts; provided direct user support via live chat; added to repertoire of user-focused videos. Platforms: Talkpush CRM, HubSpot, Trello, Slack, Tableau, LucidChart, JIRA, Intercom
Rome2rioData Specialist
Sep. 2021 - Mar. 2022Greater Buenos AiresData research and management supporting the global Data team; worked primarily on data points for South American operators. Platforms: JIRA, Confluence, Slack, GSuite
Embassy of Barbados in BrazilProject Coordinator
Nov. 2020 - Apr. 2021Buenos Aires, Argentina · RemoteCultural Diplomacy initiative entitled: "Inglês e Barbados", an ESL-focused programme which formed part of the celebration of 50 years of diplomatic relations between Barbados and Brazil. In this role, I: Led and participated in the teacher group, managing resources in Barbados, Brazil and Canada;
Designed, prepared and executed the teaching material used over the 10-week course;
Hosted 10 live teaching sessions via YouTube and 20 small-group teaching sessions to a mainly Brazilian audience;
Prepared and delivered external communications with project partners and course participants.
Rome2rioCustomer Support Specialist
Jun. 2019 - Jan. 2023Buenos Aires, ArgentinaUsing email and social media channels to monitor and respond to user queries about usage, functionalities and booking transactions on the Rome2rio online multimodal transport search engine; Troubleshooting problems users may experience. Platforms: Freshdesk, Slack, GSuite
EM Marketing & CommunicationsTrade Relations & Business Development
May. 2019 - Mar. 2022Buenos Aires, Argentina · HybridDeveloped and executed strategies focused on the promotion of tourism destinations and products to the Argentine, Chilean, Paraguayan and Uruguayan markets; Built and managed relationships with Latam travel trade; Spearheaded New Business initiatives with prospective clients; Administration and commercialization of the EM E-learning platform, EM Campus Virtual. Clients: Antigua and Barbuda Tourism Authority; Barbados Tourism Marketing, Inc; Caribbean Tourism Organization; Rodizio Campo Luján.
Sasha the MenschRecruitment Consultant
Jan. 2018 - May. 2019Buenos Aires, Argentina · On-siteProject-based end-to-end executive recruitment for both network and independent advertising agencies in the USA, Europe and Asia; Specializing in the areas of Account, Production and Strategy. Clients: Publicis Italy; Innocean Worldwide Europe; The&Partnership; FCB Chicago; 22squared; Grow Interactive.
FreelanceESL Instructor
Mar. 2017 - Jan. 2018Barbados, Argentina · On-sitePrepared and delivered tasks and activities for Panamanian students participating in the “English as a Second Language” programme of the University of the West Indies - Cavehill; Teaching English as a Second Language to students across Latin America via the virtual platform, Open English. Leading Business English courses for managers in Autómovel Clube Argentino and Aluar, via Silvia Haskler Corporate Training.
OLLI Consulting Group, Inc.Business Consultant
Apr. 2015 - Sep. 2016Makati City, Philippines · On-siteHandled grant proposal writing, media relations and social media management for the CSR project: "Tanging Tanglaw: Turning IP grandmothers into Solar Engineers"; Researched and reported findings on the Agriculture, Mining, Probity and Water Treatment sectors; Represented OLLI Consulting Group, Inc. at industry conferences and fora; Generated online content for the OLLI Consulting Group, Inc. • Successfully secured USD189,000 in CSR grant funding from Australian government;
• Managed multiple video campaigns with independent film makers and large media outlets which resulted in great awareness of CSR project.
John Clements Consultants, Inc.- Staffbuilders Asia DivisionBusiness Development Consultant
Mar. 2014 - Mar. 2015Makati City, Philippines · On-siteTasked with lead generation, prospecting and closing sales for Human Resources Outsourcing services; Managed the relationship between John Clements Consultants, Inc. and the Nordic Business Council of the Philippines. Represented the company at various industry events and fora. Developed and executed "English Language Training" sessions for outsourced employees deployed to client offices. • Closed business deals with 15 companies in the IT, Manufacturing and Business Process Outsourcing sectors; • Achieved 150% of annual sales target; Twice awarded “Sales Consultant of the Month”.
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