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Work Background
KnownwellPrincipal Product Manager
Oct. 2024For client-centric leaders, Knownwell offers an AI-powered SaaS platform designed to enhance operational performance and deliver more impactful results.
TEC: Digital AgencyHead of Product
Sep. 2021 - Aug. 2024Cluj-Napoca, Cluj, RomaniaProduct discipline development & leadership:
- Initiated and nurtured the Product Management discipline, transforming it into a core function within the organisation to support the creation and delivery of standout digital products across various industries.
- Leading cross-functional teams, fostering collaboration to ensure the delivery of high-quality digital solutions tailored to meet diverse industry needs. Team building & strategic leadership:
- Coordinating the recruitment, assessment, and development of product management professionals, establishing a culture of continuous learning and improvement.
- Developing and executing strategic plans for the product department, incorporating budget management and process optimisation to enhance operational efficiency and adaptability. Digital product strategy & transformation:
- Driving the early stages of project development, laying the groundwork for successful digital product creation through comprehensive strategy formulation and client consultation.
- Advising clients on digital transformation strategies, identifying innovation opportunities and guiding the development of digital roadmaps to achieve business objectives. Product management & execution:
- Collaborating closely with everyone involved in the development process to ensure a deep understanding of project requirements and client needs, facilitating the creation of products that resonate with end-users.
- Managing product backlogs and articulating user stories to clearly define project objectives, playing a key role in the agile development process and contributing to the refinement of workflows and methodologies.
3Pillar GlobalSenior Product Manager & Team Lead
Oct. 2019 - Sep. 2021Cluj-Napoca, Cluj, RomaniaWithin the 3Pillar community, I managed a group of Product Analysts and contributed to the product practice, mentorship programs, and recruitment process. I have also led various initiatives across several different industries, such as education, pharma and online media, where I have tackled tactical product tasks and strategic planning endeavours to improve products, processes, and delivery efficiency.
Smart Continuous DevelopmentFounder & Digital Transformation Consultant | Product Management & Business Analysis Specialist
Jan. 2019Cluj-Napoca, Cluj, RomaniaI specialise in driving digital transformation for organisations by providing strategic Product Management and Business Analysis services. I offer end-to-end solutions, from stakeholder engagement and agile transformation to backlog creation and user story mapping. My expertise lies in facilitating workshops, defining high-level requirements, and aligning technology with business goals. I also focus on team coaching, process improvement, and optimising product development practices to ensure teams operate efficiently and deliver value continuously in an ever-changing digital landscape.
hipMenuProduct Manager
Dec. 2018 - Oct. 2019Cluj-Napoca, Cluj, RomaniaCollaborating closely with marketing, sales, customer support, and the delivery fleet, I contributed to developing the strategy and the definition of the OKRs, built the product roadmap, and worked side by side with the development team towards its successful implementation, hence delivering problem-solving and innovative product features.
Paddy Power BetfairProduct Owner, Product Delivery Assurance Lead
Jul. 2015 - Dec. 2018Cluj-Napoca, Cluj, RomaniaI have simultaneously guided multiple cross-functional teams through numerous initiatives from inception to post-release maintenance, impacting various business areas, such as login, registration, payments, compliance, customer service, etc.
AccentureBusiness Analyst - Payments, eCommerce
Mar. 2014 - Jul. 2015Cluj-Napoca, Cluj, RomaniaBy leveraging my expertise in payments and financial services, I've contributed heavily to several key initiatives, including integrating new payment methods for a PSP (Payment Service Provider) in Brazil, developing a mobile banking app, and a merchant portal.
BRD - GSGSME Accounts Manager, Electronic Payments Sales Manager
Jul. 2008 - Mar. 2014Cluj-Napoca, Cluj, RomaniaI was managing a broad portfolio of small and medium-sized companies while also responsible for acquiring new clients, conducting financial analysis, meeting their funding needs and overseeing their financial performance. I also coordinated regional sales, distribution, and maintenance of electronic point-of-sale devices and e-commerce and Internet banking solutions.
ABN AMROClient Relationship Manager
Sep. 2007 - Jul. 2008Cluj-Napoca, Cluj, RomaniaMy role encompassed new client acquisition, customer retention, and portfolio growth. By developing robust relationships with my clients and by thoroughly understanding their specific needs, I delivered customised financial solutions to fulfil their goals.
Banca TransilvaniaFraud & Risk Analyst
Jun. 2004 - Sep. 2007Cluj-Napoca, Cluj, RomaniaI was responsible for managing the dispute resolution process for customers. This included building customer cases and negotiating claims with other banks and major payment networks such as Visa and MasterCard. Through my expertise in fraud detection and resolution, I was able to provide effective solutions that protected customers and minimised financial losses for the bank.
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