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Work Background
BlockBase DavosFellow
Jan. 2020 - Dec. 2023World Economic Forum, Davos, Switzerland
BridjrCEO
Aug. 2019Toronto, Canada AreaWe help visionary leaders achieve their growth goals by creating unrivalled customer experiences that inspire their employees, delight their customers, and increase loyalty. Our proven human-centered, data-driven process helps our clients increase sales, improve net promoter scores, and drive deeper employee engagement. Our clients typically achieve a 20X+ return on their CX investment. And we can help you achieve similar results - guaranteed.
BMO Financial GroupHead, Human Centered Design & Innovation
Aug. 2017 - Jan. 2019Toronto, Canada Area
TDAssociate Vice President, Omni Customer Experience Transformation
Feb. 2016 - Aug. 2017
TDAssociate Vice President, Sales & Customer Experience Strategy, North American Contact Centers
Jul. 2013 - Feb. 2016
TDSenior Manager, Strategic Analysis & Chief of Staff to the CEO, TD Insurance
Oct. 2011 - Jun. 2013
TDSenior Product Manager, Activation, Awareness & New Channel Development, Portfolio Management
Aug. 2008 - Oct. 2011
TDMarketing Manager, Marketing Planning
Jun. 2007 - Aug. 2008
American ExpressSr. Manager, Portfolio Management, International Lending
Sep. 2006 - Jun. 2007
Rogers CommunicationsMarketing Manager
Jan. 2004 - Dec. 2006
in-sync Consumer Insight Corp.Market Research Project Manager
Sep. 2002 - Apr. 2004
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