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Work Background
Quality Assurance Adjusting Services, Inc. dba QA ClaimsProperty Claims Manager
Sep. 2021Remote• Orchestrated the successful resolution of over 500 property claims projects, ensuring timely completion within budget constraints and
adherence to quality standards.
• Implemented streamlined processes and best practices, resulting in a 20% increase in efficiency and a 15% reduction in claims processing
time.
• Led a cross-functional team of adjusters, contractors, and vendors, fostering collaboration and communication to expedite claim settlements
and minimize disputes.
• Spearheaded the development and implementation of a risk management strategy, reducing claim frequency by 10% and mitigating potential
liabilities for the company.
Zillow GroupHome Project Manager
Oct. 2018 - Sep. 2021Seattle, Washington, United States• Successfully managed and delivered multiple home improvement projects on time and within budget, exceeding customer expectations and achieving a 95% customer satisfaction rate.
• Implemented strategic project planning methodologies, resulting in a 20% reduction in project timelines and a 15% cost savings through effective resource allocation and vendor negotiations.
• Spearheaded the adoption of sustainable and energy-efficient practices in home renovation projects, contributing to a 30% reduction in long-term operational costs for homeowners and earning recognition for environmentally conscious project management.
• Implemented Salesforce CRM enhancements to optimize communication between project teams and stakeholders, resulting in a 20% increase in project transparency and client satisfaction.
• Implemented a client communication strategy that resulted in a 25% increase in client referrals and repeat business, showcasing strong relationship-building skills and a commitment to delivering exceptional service in every project.
Oaks Properties LLCLeasing Implementation Manager
Aug. 2016 - Oct. 2018Dallas-Fort Worth Metroplex• Successfully completed multiple lease implementation projects for multifamily properties, utilizing CRM software to streamline processes and improve efficiency.
• Implemented CRM software enhancements to optimize communication between project teams, property owners, and tenants, resulting in a 20% increase in project transparency and client satisfaction.
• Developed and executed comprehensive training programs for leasing teams on CRM software utilization, leading to a 25% increase in employee proficiency and ensuring seamless adoption of new leasing processes and technologies.
• Utilized CRM software analytics and reporting tools to track project progress, identify bottlenecks, and implement corrective actions, resulting in a 30% improvement in project efficiency and on-time delivery of lease implementation projects for multifamily properties.
Better Homes and Gardens Real Estate Gary GreeneRealtor | Customer Relationship Management
Oct. 2014 - Nov. 2016Houston, Texas, United States• Implemented a new CRM system, resulting in a 30% increase in customer data accuracy and a 20% improvement in response time to customer inquiries.
• Developed and executed a comprehensive training program for sales and customer service teams, resulting in a 25% increase in employee proficiency in utilizing the CRM system and delivering exceptional customer service.
• Implemented data analysis and reporting tools within the CRM system, enabling the identification of customer trends and opportunities for upselling, resulting in a 15% increase in revenue from existing customers.
• Collaborated with cross-functional teams to develop and implement customer retention strategies, resulting in a 10% reduction in customer turnover and a 20% increase in customer satisfaction scores.
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