LG Electronics FranceCustomer Care Manager
Sep. 2005 - Jun. 2012Customer Care Manager for LG Electronics France in charge of customer satisfaction and loyalty through high level and efficient service offers: dealers/ partners contract negotiation, partners’ network development, technical support & call center management Detailed Description:
- Products range covered: Brown goods (Display & TV, AV, MP3, GPS), Home Appliances & IT products (Data Storage and MNT)
- 70 local Service Centers for 55K repairs a month - A budget of more than 30 million euros a year
- Service Centers and Dealers contracts management
- External End-users call center implementation and management in Maastricht
- Technical Support Management (10 people) and Quality feedback to the different factories over the world (Poland, China, India, etc….)
- A local team of 35 people overall to manage all the Customer Care issues