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Work Background
Quality Assurance Specialist
DeelQuality Assurance Specialist
Feb. 2025Portugal
Senior Client Support Secialist
DeelSenior Client Support Secialist
Oct. 2024 - Feb. 2025
Client Support Specialist
DeelClient Support Specialist
Oct. 2023 - Oct. 2024Portugal- Handling complex requests from specific and high-tier clients - Engaging with various stakeholders and teams in the organisation to resolve client issues - Taking ownership of customer issues from end-to-end and going above and beyond to resolve them
Customer Support Specialist - Premium Support Team
DeelCustomer Support Specialist - Premium Support Team
Nov. 2022 - Oct. 2023Portugal- Answering complex user questions in a clear and informative way - Resolving user issues surrounding interface understanding, payments, benefits and provided services - Providing feedback on knowledge resources and platform improvement - Working closely with CSMs to assist with issues/questions from high tier clients
Training & Quality Coach
Comdata GroupTraining & Quality Coach
Apr. 2020 - Nov. 2022Paris, Île-de-France, France- Organising & delivering training for induction and follow-up product & process knowledge - Analysing quality data including CSATs and DSATs to spot gaps in knowledge or processes to ensure customer satisfaction - Evaluating employees weekly to ensure quality criteria were being fulfilled and debriefing employees when criteria were not met - Creating, updating, and maintaining knowledge resources and e-learning modules - Writing and editing content to be used by our client's websites to ensure easy-to-understand explanations of technology and programs were available and in line with customer service information - Using Figma to show customer journeys and where issues may arise or additional content as needed - Communicating with regional business units & third parties to improve processes and explain quality data trends - Ensuring KPI targets are met or exceeded by looking at the individual agent and team needs for continuous improvement - Managing up to 30 people
Telematics Specialist - Connected Services Dedicated Team
Comdata GroupTelematics Specialist - Connected Services Dedicated Team
Feb. 2020 - Apr. 2020Gennevilliers, France - Communicated with third parties and developers to resolve telematics issues - Ensured customer satisfaction with followups on escalation - Resolved technical issues with customer accounts - Supported the customer journey in creating accounts and using apps - Created email templates to explain complex information in easy to understand ways to customers
Customer Service Representative
Comdata GroupCustomer Service Representative
Apr. 2019 - Feb. 2020Gennevilliers
Fashion Designer, Social Media Manager, Webmaster & Commercial Assistant
Marquise de LabordeFashion Designer, Social Media Manager, Webmaster & Commercial Assistant
Dec. 2017 - Apr. 2019Paris Area, France- Market and trend analysis - Material sourcing - Sketch realization in accordance with the collection plan and schedule - Creation of technical sheets for manufacturers - Creation of content for social media - Photo editing for use in promotional materials and on the website - Content writing and creation for online store - Communication and follow-up with suppliers and manufacturers - Aiding B2B and B2C clients with enquiries and helping where possible - Processing transactions in person and on the website - Interacted with customers and provided customer service in person, by email and over the phone
Assistant Stylist Intern - Stage - Assistant Styliste
Marquise De LabordeAssistant Stylist Intern - Stage - Assistant Styliste
Jun. 2017 - Dec. 2017Paris Area, France-Market analysis, looking for shapes and seasonal materials. -Sketch realization in accordance with the collection plan and schedule. -Creation of technical sheets for manufacturers. -Participation in fitting and follow-up of products. -Creation of content for social media. -Photo editing for use in promotional materials and on the website. -Communication and follow-up with suppliers and manufacturers.
Design Intern
Marquise de LabordeDesign Intern
Jul. 2016 - Sep. 2016Beaune -Sketch realization in accordance with the collection plan and schedule. -Creation of technical sheets for manufacturers. -Participation in fitting and follow-up of products. -Communication and follow-up with suppliers and manufacturers.
Reparation Intern
Hope House Costume MuseumReparation Intern
Aug. 2015 - Aug. 2015Alstonefield, Derbyshire- Garment reparation - Garment construction - Cataloging and archiving garments and accessories - Aiding in visits to the museum
Marketing Intern
AvonMarketing Intern
Jun. 2012 - Jun. 2012Shanghai, China-Liaising with the advertisement and marketing departments -Creation of advertisements -Advertisement research -Archiving advertisements -Brainstorming ideas for advertisements and keywords for products

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