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Work Background
isolvedHuman Resource Consultant I
Jul. 2024 - Jun. 2025Knoxville, Tennessee, United States• Manage a que of inquiries/requests/projects in support of the Defined HR team/clients. Provides client support advising on HR topics received via on-demand phone and email support. Know when to escalate complex situations to HR Business Partners or Senior HR Consultants. • Identify legal and governmental reporting regulations affecting HR practices and ensuring that customer policies, procedures and processes are in compliance. • Maintain working knowledge of multi-state employment law compliance to best serve all isolved clients. • Draft customer position descriptions and employee handbooks; participate in client meetings for same. • Support clients and/or HR Business Partners on projects such as HR compliance audit for Elite customers, FLSA and Independent Contractor Analyses, etc. • Communicates efficiently and effectively with all stakeholders over the phone, via email, using Microsoft Teams, etc. • Maintain total confidentiality with customer and company information. • Work toward continuous quality improvement. • Stay current with changing technology, including software programs. • Uphold, support, and promote all company policies and procedures. • Independently and accurately advise on leave of absence guidance related questions via phone and email for Expert Clients- HR Consultant II • Proficiently handle majority of on-demand phone and email support inquiries – HR Consultant I • Independently lead handbook and position description meetings with clients – HR Consultant I • Develop custom forms and policies as requested- HR Consultant I
Moore 4 You Services, LLC d/b/a First Class AgencyDigital Freelancer
Dec. 2023 - Mar. 2024San Antonio, Texas Metropolitan AreaAssisting in promoting their products and services using digital marketing channels and techniques like paid advertising, search engines, websites, and email which includes creating content, building websites, building strategy, and design.
Cirrus InsightManager, Office Operations & PeopleOps
Apr. 2018 - Mar. 2023Knoxville, Tennessee AreaFounded in 2011, Cirrus Insight sales enablement platform for Gmail and Outlook offers an all-in-one sales productivity platform with world-class Salesforce integration. The leader in managing sales processes right from your inbox, 250,000 professionals use Cirrus Insight to increase productivity. Fortune 500 companies and freelancers use Cirrus Insight for email tracking, email templates, drip campaigns, follow up reminders, meeting scheduling, attachment tracking, and world-class Salesforce integration. Cirrus Insight has been on the Inc. 5000 list of fastest-growing companies for three consecutive years.
ScalityOffice Manager/Event Coordinator
Jun. 2017 - Mar. 2018San Francisco Bay AreaManagerial Office Duties • Accepted deliveries and coordinate mail flow in and out of office • Kept office and conference rooms clean/organized • Order and organize office supplies • Manage light IT duties around office - setting up conference calls, maintaining printer, phone and internet connections. • Managed relationships with vendors, suppliers and building management. • Organized logistics around weekly employee lunch service and morning breakfast. • Create a happy and fun environment • Streamlined daily process to make everyone’s day, including mine, that much better Executive Support • Coordinate appointments between executives. • Assisted with booking travel & hotels • Supported finance with expenses and light administrative tasks. Employee Support • Communicated with staff in office daily and help them to get the resources that they need. • Supportive to the co-workers and be cognizant of the environment • Assist with employee on boarding/off boarding paperwork and process. • Assist in onsite interview preparation and organization. Plan and Execute Logistics for all Company Events • Coordinate office activities and events as needed • Catalyst of culture for the San Francisco Office
Smaato, Inc.Office Manager
Jul. 2015 - Jun. 2017San Francisco Bay AreaPlan and Execute Logistics for all Company Events • Source and Book Venue • Create Administrative Deck for Décor and Layout • Organize and Maintain Budget • Research vendors for pricing and delivery options • Draft Run of Show
Managerial Office Duties • Design and implement office policies by establishing standards and procedures; measuring results against standards; making necessary adjustments • Maintain office efficiency by planning and implementing office systems, layouts, and equipment procurement. • Troubleshoot computer and systems problems and liaise with IT specialists to resolve problems • Evaluate existing procedures • Prepare materials describing procedures and standards • Communicate changes in policies and procedures • Keep management informed by reviewing and analyzing special reports; summarizing information; identifying trends • Maintain calendars and schedules. Organize appointments and meetings • Manage travel arrangements
Academy of Art UniversityAdministrative Manager of Finance Department
Apr. 2014 - Jul. 2015San Francisco Bay Area• Oversee daily functions of the EVP’s office in effort to optimize and maximize communication/efficiencies throughout the organization
• Provide direct administrative support to the EVP which includes but not limited to facilitating internal and external communication and coordination
• Write letters/memos/emails on behalf of EVP as needed
• Assist in the process of wire transfers
• Take measures to keep the EVP on schedule (for meetings and appointments) • Assist with organization of budget meetings and projection meetings including but not limited to scheduling, note taking, organizing data
• Process, maintain and purge EVP Files under direction of EVP
• Trouble shoot low level inquiries that come to the office of the EVP by referring the individual to the appropriate person to solve the matter at hand
• Provide administrative support to departments under the EVP’s umbrella as directed
Strayer UniversityAdmissions Coordinator
Aug. 2011 - Aug. 2013San Antonio, TX.• Followed up on transcript requests to meet basis of admission deadlines for awaiting basis students
• Provided administrative support to the Admissions Department • Interacted with prospective students and visitors
• Processed new student admissions files and transcript requests • Gathered documents and information from newly enrolling students • Ensured creation and completion of new student files in compliance with accreditation agency guidelines
• Entered data including student inquiries and applications into the Admissions Information System
• Adhere to all University policies and procedures, as well as federal, state, and accrediting agency rules, with respect to confidential information and student admissions files
• Operated campus switchboard; received incoming calls and transferred them to appropriate offices
Achievements/Highlights
• Provide training to newly hired Admissions Coordinators within region
• Report daily Campaign dialing to regional campus’s
Dale L. Buchanan & AssociatesLegal Assistant
Aug. 2007 - Aug. 2011Knoxville, TN.Legal assistant to a law firm specializing in social security claims.
• Prepared legal documents which included medical evidence for attorneys prior to hearings.
• Worked closely with clients to ensure satisfaction and quality of services.
• Filed online appeals for claimants. • Examined employee files to answer inquires from authorized persons.
• Ensured that pleading deadlines were met and documents were filed in a timely manner.
• Provided administrative assistance, greeted clients, and answered telephones.
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