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Work Background
Elevate Digital Agency Ltd. Founder & Strategic Consultant | Key Account Executive
Dec. 2020 - May. 2025Belize-Provide strategic business consulting by leading digital transformation initiatives for clients, improving operational efficiency and scaling business models for future growth.
-Led high-impact sales strategies, forged key client relationships, and drove revenue growth through data-driven market expansion and strategic partnerships.
-Developed full-cycle CRM transformation initiatives; defining strategy, auditing platforms, optimizing segmentation, and deploying automation journeys.
-Conducted market evaluations and delivered actionable insights to help clients expand their market reach and enhance customer engagement.
-Established long-term partnerships with C-level executives and decision-makers, positioning clients for market expansion and innovation.
-Served clients in healthcare, tourism, financial services, NGOs, and professional services, aligning each project with their unique needs and growth goals.
Belize Telemedia LimitedDeputy Chief Sales & Marketing Officer
Aug. 2017 - Aug. 2020-Spearheaded innovation projects, including launching successful products like Safe Cities and E-learning platforms.
-Managed annual forecasts and budgets, aligning them with product and market strategies to achieve business targets.
-Led commercial innovation initiatives by partnering with businesses to develop new products and services, creating tailored solutions that drove business development and growth for B2B customers.
-Led the development and execution of integrated sales and marketing strategies, driving brand visibility, customer acquisition, and revenue growth across multiple channels while aligning teams to meet ambitious business goals.
-Developed and implemented digital corporate communications strategies, boosted brand awareness and enhanced digital platforms. Led the rebranding of the organization.
-Led four departments simultaneously: Commercial Innovation, Digital Marketing, Public Relations and Channel Sales team that manages distributors and agents countrywide.
-Represented the company at international conferences, establishing key partnerships in global markets.
Belize Telemedia LimitedProduct Manager
Aug. 2015 - Aug. 2017Belize-Launched the first nationwide Fiber-To-The-Premise ("FTTP") service including developing the business case, pricing strategies, Go-To-Market and communications plans.
-Developed and managed B2C and B2B product/service offerings, budget and marketing initiatives. -Developed and executed go-to-market strategies, product pricing, and lifecycle management plans.
Belize Telemedia LimitedCorporate Sales Account Manager
Jul. 2012 - Jul. 2015Belize-Managed relationships with the top 100 corporate clients, contributing to a 30% increase in annual sales.
-Negotiated contracts and developed tailored strategies to meet client needs.
-Collaborated with cross-functional teams to design personalized solutions for corporate clients, driving retention and growth.
Belize Telemedia LimitedCustomer Service
Aug. 2009 - Jul. 2012Belize-Assisted customers with billing inquiries, account updates, bill payments and service troubleshooting.
-Conducted satisfaction surveys to gauge customer sentiment and improve service delivery.
-Handled escalations, ensuring that high-priority concerns were resolved within set timeframes.
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Founder | Ex-Global Head in Fortune 100 | Actor Screen & Voiceover | Media Trained, Speaker & CX Specialist