TDManager II
Aug. 2011 - Oct. 2014Framingham, MaManaged overall operations of 2 locations with 14 direct reports serving a customer base of $540 million in deposits, administered monthly/annual department budgets, and drove business development initiatives Crafted strategic plans, acquired new clients, capitalized on opportunities to drive growth, and applied specific, measurable, achievable, relevant, and time-bound (SMART) principles daily
Spearheaded 4 retail events that promoted increased brand awareness in the community and conducted coaching sessions 4 times monthly, per team member to reinforce positive behaviors and promote diversity in the workplace Winner of the TD Bank CEO Leadership Award, 1 of only 20 recipients out of 90,000 employees, and the WOW Award for outstanding personal contributions to the company