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Work Background
AmazonRisk Specialist
May. 2022Having to take actions that directly impact customers whilst investigating, coming up with Mental Health presentations, and calibrations that explore learning diversity with dynamic activities that stimulate team bulding through virtuality has given me the oportunity to feel balanced at work, explore my creativity, better my communication and coaching skills, as well as prioritize.
AmazonInvestigation Specialist, Vector Connector
May. 2020 - May. 2022Costa RicaAnalyzing 12 different Amazon marketplaces from around the world has given me the ability to assimilate change fast while experiencing diversity, to also develop my team work abilities, leadership, and decisiveness.
AmazonInvestigation Specialist, Payment Risk Operantions
Sep. 2019 - May. 2020Costa RicaImmersing myself in Mexican culture to better understand the client's behavior made me become more empathic, and assertive when I communicate while also developing analytic skills.
Valeria Isabel, Asesor de imagenConsultor de imagen
Feb. 2019
Western UnionAgent Database Administrator 1 Global Pricing
Jan. 2017 - Dec. 2018Santa Ana, Costa RicaGathering and analyzing promos for clients at a global scale enabled me to develop creative problem solving skills, and organization. I also handled the company's official documentation for legal compliance for agents while translating them to English, Spanish, and managing the other five translators which came with a development of flexibility and listening skills.
Western UnionAgent Database Administrator KYA
Oct. 2016 - Jan. 2017Santa Ana, Costa RicaChecking agent's compliance to the company's guidelines, and training new hires for this position helped me develop attention to detail, empathy, and interpersonal communication.
AmazonCustomer Service Agent
May. 2016 - Oct. 2016Calle Blancos, Costa RicaComing to one of the World's most customer centric companies taught me conflict resolution, an ability to work under pressure while always having the client at the forefront.
Pryevto AbrahamESL Teacher
May. 2015 - Aug. 2015La Union, Tres RiosVolunteered to be an English teacher where I managed different age groups of children and youth at social risk.
Instituto para el Desarrollo Profesional y Humano (IDPH)English Teacher
Apr. 2015 - Aug. 2015Coronado,San JoséBeing in charge of a group of people who sought to better their career opportunities taught me a lot more about responsibility, accountability, and time management.
ArcusCustomer Service Agent
Sep. 2011 - Feb. 2012On-siteHandling multiple accounts for clients with different needs taught me adaptability, creative problem solving, and patience.
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