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Work Background
The ClareDirector Of Information Technology
Aug. 2021 - Aug. 2025Chicago, Illinois, United StatesAdminister IT operations, infrastructure, system implementations, and vendor relations while overseeing the internal help desk serving both staff and residents. Headed IT governance efforts in compliance with industry standards, data privacy laws, and cybersecurity protocols. Managed multi-vendor relationships to ensure cost-effective solutions, enhance service delivery, and improve performance of critical IT infrastructure, including networking, telephony, and data storage systems. Improved IT service delivery and operational efficiencies through ITIL best practices and high levels of support. Guided the organization through a leadership transition and ownership change while ensuring uninterrupted operations and adapting to new business objectives and technological needs.
The ClareIT Manager | IT Support Technician
Jan. 2019 - Jan. 2021Chicago, Illinois, United StatesLed IT operations for two locations by overseeing Level I technicians and ensuring effective tech support, system uptime, and operational efficiency. Collaborated with senior leadership to align IT services with organizational goals by providing data-driven insights to influence strategic decisions. Led technical operations during the 2020 ownership transition by facilitating business continuity in alignment with new management’s objectives while continuing to report to the Regional Director of Information Technology. Directed infrastructure upgrades and standardized technology solutions to streamline support processes, improve network performance, and expand system capabilities. Supported site-wide technology services, including troubleshooting, system maintenance, and end-user support while coordinating with sister communities for additional assistance.
Version2, LLCIT Consultant
Jan. 2017 - Jan. 2018Chicago, Illinois, United StatesDelivered help desk support for Windows, Mac OSX, Office 365, and other common business applications by ensuring prompt resolution of issues and maximizing client productivity. Worked with the technical sales account manager to develop tailored project plans in line with client's business goals and budget constraints. Provided remote and on-site managed IT services to a diverse client base to deliver tailored solutions for small to medium-sized businesses with varying technical requirements. Maintained complex server environments by managing Windows Servers (2003-2016), Active Directory, DNS, DHCP, Exchange, Hyper-V, VMware, NAS, and data backups using Backup Exec and Veeam. Oversaw design, implementation, and maintenance of network environments, including managing firewall configurations (WatchGuard, SonicWall, Cisco/Meraki), wireless solutions, and VPN access. Managed server migration and virtualization projects using Dell, HP, Hyper-V, and VMware with minimal downtime. Led end-of-life hardware replacement initiatives and conducted upgrades for servers, workstations, and networking devices to enhance performance and maintain compatibility with modern software and systems. Executed Office 365 migrations to improve operational efficiency, collaboration, and data accessibility for clients.
Career Education CorporationCampus IT Ops Lead Tech | Campus IT Ops Supervisor
Jan. 2012 - Jan. 2016Chicago, Illinois, United StatesManaged servers for academic environments by supporting on-premises and remote systems to provide reliable access for staff and students. Acted as the primary escalation point for campus management to resolve complex technical issues and facilitate solutions across departments. Led IT operations across multiple U.S. campus locations by managing large-scale projects, such as site relocations, closures, and technology refreshes through seamless transitions with minimal downtime. Provided Level I/II network and Exchange administration and delivered end-user support for both PC and Mac environments to resolve technical issues and maintain high availability of network services. Spearheaded e-waste recycling and asset inventory management in compliance with environmental regulations. Managed vendor relationships, synchronized services, and negotiated contracts for cost-effective and timely support. Collaborated with cross-functional teams and supervised a team of up to eight IT campus operations technicians to oversee service delivery, implement new technologies, and upgrade existing systems.
Career Education CorporationSite Operations Technician
Jan. 2010 - Jan. 2012Chicago, Illinois, United StatesProvided Level I and II server and network support, administered exchange services, and delivered Citrix support to ensure optimal system functionality. Managed end-user support and implemented technology solutions tailored to meet the evolving needs of the organization. Played a key role in transitioning Ground Campus locations to a centralized IT model to facilitate seamless integration and improve overall system efficiency. Executed a successful PC Hardware Refresh project and replaced over 450 units at the primary office location. Managed the Server Refresh and Migration project for the primary office, which improved infrastructure reliability.
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