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Work Background
Propoint Technology, Inc.Project Manager (EBT SME)
Aug. 2024 - Nov. 2024California, United StatesAs a Senior Manager and EBT Subject Matter Expert at Propoint Technology, I am a co-project manager working on the development of a significant Request for Proposal (RFP) for California's EBT services. This RFP, potentially valued at around $168 million, is designed to enhance and modernize the state's EBT system to better serve millions of beneficiaries. My responsibilities include overseeing various aspects of the procurement process, ensuring alignment with regulatory requirements, technological advancements, and strategies to combat fraud. In addition to my work on the RFP, I am involved in broader market research and strategic efforts that support the evolution of EBT services. I am also conducting preliminary research on cardless mobile transactions, exploring how emerging payment technologies could improve service delivery. My role focuses on providing strategic insights and innovative approaches to foster technology-driven solutions for public benefit programs.
Momentum, Inc.Senior Project Management Consultant
Jun. 2021 - Sep. 2024Maryland, United StatesFor the Department of Human Services (DHS) Office of Technology Health Services (OTHS) Enterprise Project Management Office (EPMO) to support the Electronic Benefits Transfer (EBT) Program, provide leadership and direction to accelerate completion of RFP for re-procurement of EBT vendor. Strengthen RFP Scope of Work (SOW), requirements and Service Level Agreements (SLA) through analysis of former RFP, current contract and benchmarking against EBT RFPs from other states. Ensure compliance with United States Department of Agriculture (USDA) Food and Nutrition Service (FNS) Program and Quest requirements as well as manage stakeholder participation, input and expectations. Coordinate with EBT Program, Office of Inspector General (OIG), Family Investment Administration (FIA), Office of Attorney General (OAG) and Central Procurement Unit (CPU) to facilitate and advance EBT re-procurement and IAPD process for Maryland DHS EBT Supplemental Nutrition Assistance Program (SNAP). As the principal State agency responsible for social services in Maryland, DHS is mandated to serve a wide range of people with complex economic and social needs. The EBT system supports this mission by serving as the gateway mechanism through which over 473,900 Maryland households’ access SNAP benefits and over 27,370 access cash benefits.
Maryland Department of Health for Skyline Technology SolutionsProject Manager
Jul. 2020 - Jun. 2021Baltimore, Maryland, United StatesOvercame 6-month delay and 2 prior resets of $2M Major IT Development Project (MITDP) by aligning agile vendor team with Maryland Department of Health (MDH) vision to modernize legacy website. Directed vendor implementation to replace end-of-life SharePoint 2010 with SharePoint 2019. Led vendor prioritization and streamlining of navigation, search, organization, compliance and cleanup. Guided vendor and MDH to find opportunities for elevating the website to become best in class. Managed vendor application of UI/UX methods to achieve design that is intuitive and exceeds benchmarks. Ensure smooth migration of content from nearly 200 federated sites to the new website. Recommended governance measures to achieve steady state, and prevent regression of new site to former condition. Tracked progress and reported to MDH leadership.
Maine Department of Health and Human Services (DHHS) Office of Behavioral HealthSenior Project Manager - Consultant
Apr. 2019 - Jul. 2020Augusta, MaineManaged implementation of $4.5M CDC Overdose Data to Action (OD2A) program. Formed and administered Steering Committees. Orchestrated, monitored and reported on status of project portfolio against multiple contract deliverables and KPI’s. Motivated and influenced collaboration between projects at OBH, CDC, Medicaid, PDMP, HIDTA, University of Maine to advance and enhance results. Contributed to scope of RFP’s, policy rule changes, and researched special projects such as Telemedicine for Medication Assisted Treatment. Achieved turn-around of delayed $3.5M CDC cross-agency Opioid Crisis Response Cooperative Agreement (COAG) program resulting in favorable CDC feedback for OBH results. Formed and managed Steering Committees, liaised and advised project leads, tracked budget spend-down against deliverables, reported and presented on progress to CDC and leadership, as well as rapidly expanded scope to include and manage a naloxone outreach campaign.
Texas Tech University Health Sciences CenterAdjunct Instructor Project Management Healthcare
Jan. 2019 - Sep. 2019RemoteRemote - Developed Project Management course and instructed School of Nursing Health Informatics Advance Practice Master’s program.
SaviLinxSenior Program Manager
Dec. 2018 - Mar. 2019Brunswick, MEIdentified need and managed business process analysis to advance stalled product development. Directed security and privacy evaluation for HIPAA and PCI compliance, disaster recovery and business continuity.
The University of Texas Health Science Center at Houston (UTHealth)Adjunct Instructor of Health Informatics
Jan. 2018 - Jul. 2018RemoteRemote - Instructed Master's Nursing program students in application of Health Informatics.
Texas Health and Human Services Commission - Medicaid Health Information Technology for SourceMatchProject Manager / Program Manager - Consultant
Jan. 2014 - Mar. 2017Austin, Texas AreaCreated and implemented $3.5M program to advance Texas Medicaid HIT best practice.
•Enhanced outreach in State Medicaid Health IT Plan (SMHP) to advance stalled initiatives.
•Achieved software system implementation and data migration for Texas Medicaid HIT website.
•Directed analysis of Texas Medicaid data to improve national EPCS rank from 12th to 7th.
•Reinstated THSA Health Information Exchange Advisory, and tripled public participation. •Developed scope and RFP for $2M campaign to advance provider HIT/HIE adoption. •Directed study to apply HITECH funding to Behavioral Health systems and data connectivity.
The University of Texas Health Science Center at Houston (UTHealth)Student In Master's Program - Health Informatics
Jan. 2011 - Dec. 2013Also served as Board Member for Health Information Management Systems Society (HIMSS)
ReThink Nutrition, Inc.Program Manager / Project Manager
Jan. 2009 - Apr. 2011Austin, Texas AreaDirected software system design and implementation for ReThink Nutrition, Inc. e-commerce website and Managed New Product Introduction (NPI) of specialty food for Celiac, Autism, AD/HD, Diabetes and other medically restricted diets. Developed and managed projects for e-commerce website, marketing campaigns, events, product change, packaging and national supply chain of 100 independent grocers, and online stores, achieving annual revenue exceeding $500K. Created and maintained detailed project plans and reported on multiple project management metrics and delivered status reports.
The Good Life MagazineBusiness Relationship Manager
Jul. 2004 - Dec. 2008AustinAchieved 100% increase in sales revenue within 2 years through effective business relationship management.
Texas Film & Video NewsBusiness Owner / Publisher
Sep. 1993 - Jul. 2002Dallas/Fort Worth AreaLaunched first start-up professional trade journal for industry with $20K seed investment, built business, and directed production of 52 issues creating new jobs and opportunities. • Directed team of 15 people to develop editorial content, layout and distribute publication.
• Managed 4 Account Managers.
• Directed agile website development team to build epublication www.tfvn.com.
JONES DAY®Project Manager / Department Manager
Jan. 1990 - Dec. 1999Dallas/Fort Worth AreaFormed and operated Dallas litigation media production department, maintaining systems and promoting awareness while converting more than $1M in outsourced project costs to new client billable profits.
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