Nanda Panjiarga - Designer-Developer, panjiarga.com

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Work Background

TwitterProduct Partner, Trust and Safety

Jun. 2021 - Jan. 2023Dublin, County Dublin, IrelandPlanned and executed Trust and Safety strategy for a family of product • Managed risk assessment, requirement/design changes, policy/guidelines update, and partnership with cross-functional experts (e.g. Policy, Legal, Ops). • Influenced and established new partnerships with many product teams, which includes Email, Share, Embeds, SEO, Account Access, Logged-Out Experience, and Activation (Onboarding and Follow Recommendation). • Studied, documented, and managed legacy feature designed to organize visibility of a content in different product surfaces, ensuring compliance with all relevant policy. • Built an automated process to respond and record escalations via email thread to empower cross-functional involvement.

MetaImminent Risk Analyst

May. 2021 - Jun. 2021Dublin, County Dublin, Ireland

MetaGlobal Operations, Trust and Safety

Aug. 2017 - May. 2021County Dublin, IrelandCoordinated global crisis response focusing on Hate Speech, Violence, and Misinformation: • Throughout COVID-19 Pandemic, initiated and coordinated global effort to regulate misinformation about COVID-19 covering 60 languages in 110 countries. • Pioneered and designed end-to-end policy enforcement operations for health misinformation, which includes content detection, automated and human review, and feedback loop for policy and machine learning. • Pioneered and built a self-service, user friendly internal tool enabling the team to proactively search and action harmful contents during ongoing crisis • Coordinated multiple program designed to respond hate and violent speech towards Muslim Rohingya in light of military persecutions and killings occurred in Myanmar

GojekGrowth Product Manager

Aug. 2016 - Jul. 2017Jakarta, Jakarta, IndonesiaLed development of product features and integrations that would increase leverage for usage and revenue growth. This includes: • Integrated end-to-end user journey data from digital ads, app download, sign ups, and bookings. • Built voucher and discount systems usable across product teams. • Built an automated user segmentation and targeting for nudges and incentives, easily set up across product teams.

GO-JEKProduct Owner, On-Demand Logistics

Jun. 2015 - Jul. 2016Greater Jakarta Area, IndonesiaBuilt, launched and managed GO-BOX, an online on-demand logistic service as part of GO-JEK services suite. Achieved 300% demand growth in a year.

MicrosoftTechnical Presales

Nov. 2013 - Jun. 2015Greater Jakarta Area, IndonesiaAdvocate for Microsoft’s tech and licensing landscape in a presell process. • Manage relationships with IT decision makers in education and public sector. • Increase and maintaining annuity (yearly) income through maintaining agreements.

MicrosoftIntern to MACH - Developer and Platform Evangelist

Jun. 2012 - Sep. 2012Singapore & JakartaAs an intern in DPE, I focused on building Windows 8 Application developer and UX designer community. • Built a developer and designer online community, and manage engagement through tutorials, answering queries, and provide consultation regarding Windows 8 Application. • Learned and developed a Windows 8 Application prototype for customer pitching. • Supervized external resources developer team to create a Windows 8 Application.