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Work Background
Orbus SoftwareProject Manager Program Management Office
Nov. 2022 - Aug. 2023London, England, United KingdomCreation of an organisation-wide PMO structure to ensure alignment of requirements, objectives and resources across multiple teams ,and to improve efficiency of delivery. Design, planning and delivery of a fully digital customer service portal including issue resolution, customer community and learning hub.
Gray Fulton LtdProgram and Change Manager
Aug. 2021London, England, United Kingdom
FutureProject Manager - Media Content and Data Migration
Aug. 2021 - Nov. 2022London, England, United KingdomManaged the design and delivery of two high profile projects for a large print and digital publishing organisation to maximise revenue through a Metered Paywall/Content Monetisation platform, and to reduce operational costs through the migration of new titles from a US publisher buyout into existing subscription systems. Managed both projects from outline design and scope, multi-disciplinary team creation, progress reporting, issue resolution and BAU implementation.
IPSE - Association of Independent Professionals and the Self-EmployedDirector of Operations (Business Change Project Management)
Jun. 2017 - Aug. 2021London, United KingdomSenior member of the leadership team with key accountability for the execution of an organisation-wide change management project to transition the organisation’s business processes and culture towards a member-centric Target Operating Model (TOM).
GemaltoGlobal Delivery Manager (London and Austin, Texas)
Dec. 2014 - Apr. 2017London, Singapore, Austin, Bogotá, TczewManaged the implementation and rapid growth of a global team delivering banking card issuance and marketing products to banks and financial institutions. Instigated and implemented the overhaul of a new global support function to offer 24/7 services. Technology projects comprised payment card Digital Transformation, Systems Integration and System Upgrade, Regulatory, and Change Management projects using Gemalto software.
Serverside Group (Now part of Gemalto)Programme Team Manager (London, New York and Atlanta, Georgia)
Sep. 2009 - Dec. 2014London, United KingdomLed the Web Development, Project and Infrastructure teams in the UK and US to deliver bespoke development of digital marketing websites for payment card issuers. Employed and maintained all internal processes based on Prince2, waterfall and agile methodologies for custom implementations and product development.
Royal National Institute for the Blind - RNIBProject Manager
Jul. 2009 - Sep. 2009London, United KingdomProject Management of the review, impact analysis and advisory specification on the requirements of credit and debit card payments into RNIB (Registered Charity) including income from fundraising, retail, grant and legacy channels. This was in line with Payment Card Industry Data Secuirty Standards (PCI-DSS), as regulated by Visa, MasterCard, American Express, JCB and Discovery card programs
Gray Fulton LimitedProject Director
Oct. 2008 - Sep. 2009London, United KingdomManagement services company offering Project and Product Management, Consultancy and Training
ABN AMROIntegration Programme Office
Oct. 2008 - Jan. 2009Amsterdam Area, NetherlandsDirected daily tasks of multiple function project teams including website integration, digital image management and marketing material changes for a major integration and marketing rebrand project across Western and Eastern Europe, covering 90 bank branches.
Serverside GroupSenior Project Manager
Nov. 2007 - Oct. 2008London, United KingdomImplementation of Digital Card Design web-based programs for major European and US banks and payment card suppliers including Capital One, Wells Fargo, RBS Group
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