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Work Background
Saatchi GalleryHead of Information Technology
Mar. 2022London, England, United Kingdom · On-siteAccomplished IT Director with a proven track record in spearheading and managing strategic IT projects. Highlights include: 1. Cloud Migration Leadership: Successfully led the migration of domain and data to Azure, conducting comprehensive user training to optimize utilization of the new environment and tools. 2. Integrated Solution Design: Spearheaded the design and implementation of a comprehensive solution utilizing WordPress, WooCommerce, and additional functionalities for CRM, CMS, ERP, e-Comm, and POS. Facilitated integrations with Square payments, Xero, and HubSpot. 3. Hardware Renewal Initiative: Implemented a successful hardware refresh policy across the organization, improving efficiency and performance in line with proposed IT strategy. I provide visionary technology leadership, recommending innovative solutions and introducing new technologies to enhance performance, reduce expenses, and align with strategic objectives. As the designated Data Protection Officer, I oversee GDPR compliance and data management legislation. In addition to optimizing productivity and ROI through budget management and strategic alignment, I excel in team building and project management within agile environments. Expertise in TCP/IP ETH & WiFi management has led to significant improvements in network performance. Comprehensive oversight of all IT infrastructure, including legacy network, hardware, and software enhancements, ensures alignment with evolving business needs. My commitment extends to driving the development of new software solutions, leveraging improved technological capabilities and addressing business demands. I am dedicated to implementing AI and IoT in processes for the Saatchi Gallery. As part of my role, I manage consumer-facing websites, ensuring regular updates and improvements for an enhanced user experience. Proficient in debugging and administration of CRM systems, I am adept at optimizing online operations.
Your Tax Accountant LTDHead of Information Technology Operations
Jul. 2021 - Apr. 2022London, England, United Kingdom · HybridExperienced Head of IT with a diverse background in leading and contributing to various projects. Spearheading a challenging role at Your Tax Accountant LTD, where I actively serve as Head of IT. As the company is a startup, I am deeply involved in hands-on activities. Initially consulted in April ‘21 as an IT Consultant, I advised on the first-year IT perspective and budget requirements. Implemented a full M365 environment with Azure AD, InTune MDM, multiple SharePoint sites, and several databases. Introduced an open-source asset management system, a CRM (in development), and a ticketing system to optimize processes. Additionally, managed the office environment setup, including wiring and provisioning a 5G broadband router with an external antenna to ensure optimized reception and internet speeds (due to the location’s lack of fiber optic internet). In this role, I handle IT procurement, equipment management, and contract negotiations with technical service suppliers, including mobile providers. Furthermore, I conducted new-hire interviews for an on-prem IT technician and facilitated his training to act as a proxy and ensure seamless workflow delegation when needed. As an expert Head of IT, I bring comprehensive skills and hands-on experience to successfully lead and contribute to diverse IT initiatives.
OpenToWorkSenior IT Leader
Sep. 2020 - Jun. 2021• Conducted equipment installations, break-fix tasks, and hardware/software maintenance, troubleshooting, and upgrades.
• Engaged in an IoT startup, gaining expertise in smart devices, communication protocols, and website development (SmartyHome). Provided advisory services on online marketing, research, and technical testing for smart devices, including documentation for regulatory certifications and troubleshooting for end-users.
• Managed integration and setup of Google Workspace for Joel’s Rescue Training, encompassing user rights, file sharing, calendar, online bookings, and on-demand video lectures. • Successfully managed and led IT projects using Agile methodologies, ensuring effective collaboration, efficient workflows, and timely project delivery.
• Utilized ITIL best practices to optimize IT service management, incident resolution, and problem-solving, resulting in increased operational efficiency and enhanced customer satisfaction.
• Implemented IoT solutions to enhance data collection, analysis, and decision-making processes, enabling businesses to leverage emerging technologies for improved efficiency and innovation.
• Developed and executed IT strategies, aligning with business objectives, and effectively communicated technology roadmaps to stakeholders and team members.
• Oversaw IT infrastructure, including network administration, hardware/software procurement, and system maintenance, ensuring seamless operations and minimal downtime.
• Managed cross-functional IT teams, providing guidance, coaching, and performance evaluations to foster a collaborative and high-performing work environment.
• Collaborated with business leaders to understand their technology needs and provided strategic recommendations to support their growth and operational requirements.
• Conducted training sessions on Agile methodologies, ITIL practices, and IoT technologies to enhance the team’s skills and promote continuous learning within the organization.
David PhillipsHead of IT
Oct. 2019 - Jul. 2020I led a multifaceted approach to IT management, balancing internal team responsibilities with strategic alignment to meet diverse business needs. My primary focus involved identifying and capitalizing on opportunities to enhance software and system efficiency, ensuring business-critical IT tasks were effectively managed, and providing clear direction to IT team members.
I spearheaded the development and implementation of comprehensive IT policies and best practice guides, fostering a culture of excellence and compliance within the organization. Managing key IT projects and programs, I ensured their successful execution while maintaining adherence to SLAs on the IT service desk and overseeing third-party providers to optimize service delivery.
My role also encompassed providing strategic IT planning, including the development of IT strategy plans and regular reporting on operational system performance to senior staff. I played a pivotal role in determining timeframes for major IT projects, including system updates, upgrades, migrations, and outages, while managing internal phone systems, telecommunication solutions, and procurement of hardware, software, and infrastructure solutions.
In addition to my primary responsibilities, I remained proactive in staying abreast of the latest technology trends, fostering the development of internal IT staff, and conducting regular staff IT training workshops to ensure ongoing skill enhancement and knowledge dissemination. My comprehensive approach to IT management at David Phillips contributed to the organization’s operational efficiency, strategic alignment, and continued growth.
Class Techology SolutionsIT Manager
Oct. 2018 - Oct. 2019I orchestrated the development and execution of information technology strategies, ensuring alignment with organizational objectives. My role encompassed overseeing the service desk, resolving 1st-2nd line support calls, and ensuring continuous support to maintain infrastructure uptime within schools and colleges.
I achieved IT staff results by effectively communicating job expectations, monitoring performance, and providing coaching and counseling to drive employee growth and development. By recruiting, selecting, and training employees, I cultivated a skilled workforce and maintained a safe and secure work environment conducive to personal and professional growth.
To enhance organizational effectiveness and efficiency, I defined, delivered, and supported strategic plans for implementing information technologies, directing technological research to align with organizational goals and user projects. Additionally, I completed projects by coordinating resources and timetables, verified application results through system audits, and implemented disaster recovery and backup procedures to preserve assets and ensure information security.
My role involved recommending IT strategies, policies, and procedures based on ongoing evaluation of organizational outcomes, identifying problems, and anticipating future requirements. I also contributed to financial objectives by forecasting requirements, preparing budgets, analyzing variances, and initiating corrective actions to optimize resource allocation.
Maintaining quality service standards and fostering a collaborative team environment were integral aspects of my role, as I actively contributed to team efforts to accomplish related results. Through strategic leadership and comprehensive IT management practices, I played a pivotal role in driving operational excellence and supporting the mission of Class Technology Solutions.
AmazonIT Support
Feb. 2017 - Oct. 2018Tilbury, United KingdomPart of the first IT Engineers deployed for launching Amazon Tilbury the largest FC in Europe.
• Installing and configuring the firs systems including the MDF room.
• Install, update and configure IDFs switches
• Keeping track of IT equipment being delivered
• Managing requirements and acquisition for IT equipment needed for all departments in current FC launch
• Continuous internal customer supporting according to incoming tickets
• Configuring AD for temporary or permanent user needs
• Updating troubleshooting internal wiki page
• Updating internal DNS records
• Involved in different IT department projects related to the FC launch
Cerco I.T LtdIT Engineer
Oct. 2016 - Apr. 2017London, United KingdomDevelop, implement and support IT hardware and software systems on contract-based projects.
Previous Project – On behalf of NCR (National Cash Register) for ASDA’s Stores:
• Manage information technology and computer systems
• Install, update and configure stations/self-checkout tills (Embedded POS Windows) Current Project - On Behalf of Fujitsu for Morrisons Stores:
• Install mobile/seasonal till in the store area
• Install Wireless AP
• Install PED (chipped pin device)
• Install, update and configure till stations(Embedded POS Windows)
• Test the functional system before handing over to the store manager
THE HANDYMEN PRO LIMITEDIT Manager
Jul. 2014 - Feb. 2017London, United Kingdom• Manage information technology and computer systems
• Install and manage servers/stations ( Linux, Windows )
• Create, configure and maintain WAMP servers
• Install and Manage Active Directory and Exchange Servers
• Troubleshoot Exchange, Active Directory, Group Policy and other server related issues
• Implementing new technologies such as Active Directory, Exchange, Exchange Online, BGP routing to increase the reliability, performance, manageability and security of our clients infrastructure • Implementing virtualization technologies to increase the infrastructure reliability, scalability, performance and to also provide cost reduction for future usage • Plan, organise, control and evaluate IT and electronic data operations
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Speaking to your management team/clients to find out what they want
• Advise clients objectively on where IT might make a difference to the business
• Planning the stages of the project and how each affects the business
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Managing all projects for assigned customers, suppliers, tools and stocks, assuring that the projects is delivered on schedule
• Develop, backup, optimise customer database
• Design and develop in house CRM software, web interface, sql database
• Develop, improve and maintain company website and webserver
• SEO and Advertising
World ID Net TelecomIT Consultant
Jul. 2009 - Feb. 2017WorldwideManaging the IT Department. Duties included:
· IT consultancy
· Install and manage servers ( Linux, Windows )
· Create, configure and maintain WAMP servers
· Install and Manage Active Directory and Exchange Servers
· Troubleshoot Exchange, Active Directory, Group Policy and other server related issues
· Implementing new technologies such as Active Directory, Exchange, Exchange Online, BGP routing to
increase the reliability, performance, manageability and security of our clients infrastructure
· Implementing virtualization technologies to increase the infrastructure reliability, scalability, performance
and to also provide cost reduction for future usage
· Developing and implementing web applications to increase productivity and organisational structure
· Ensuring that all clients are satisfied with the IT Support services we are providing
· Recommending upgrade plans to ensure that all of our clients infrastructure is performant and reliable
· Presenting the monthly activity report to all the General managers / Influencers of my assigned customers in
order to make sure that we deliver as they expect us to. Get recommendations for new potential customers
based on their level of satisfaction
· Recommend and provide training courses for all technical personnel in our Company
· Ensuring that every member of the team develops his IT skills
· Develop new NPS – KPI based performance measurement system for field engineers
· Working with CEO and Team Managers to ensure that all our members support each other across different
departments in the company
· Managing all projects for assigned customers involving business users, internal or external suppliers
assuring that the projects is delivered on schedule
· Performing IT audits using network penetration tools and security reporting tools
Flynet S.p.A.Head of IT
Jul. 2007 - Dec. 2009Bucharest, RomaniaDevelop and implement new services for company's clients, maintain existing network and technologies, coordination of IT representatives and customer support team
Teleshop 24 TVCustomer Operations Director
Mar. 2005 - Dec. 2005Bucharest, RomaniaManaging the Customer Service and Sales department of a Teleshopping TV Station .Duties includes:
· Recruiting and training the customer service and sales representatives, in accordance with customer
service and sales techniques
· Design and help develop required software for the department.
· As an operations manager I had four areas of responsibility: supervising staff, project management, working
with clients and acting as a resource.
· Resolve daily issues and work staff to improve customer service, sales and aftersales
· Coordinate the It personnel to make sure that all tasks are finished in the desired time margin
· Ensuring that all the preparations for every new sales campaign are done properly
· Ensuring that all members of the team perform at the highest level
· Working with 3’rd party suppliers to assure that all products are delivered on schedule
IntraNet Vision SRLCEO
Feb. 2005 - Dec. 2009Bucharest, RomaniaCofounder and CEO of the ISP Company. Duties includes :
· Outsource for new customers,
· Meet with the customers for sales and aftersales,
· Understand customer’s needs and requests and exceed expectations
· Create the workflow and coordinate the activities and marketing and sales strategies
· Manage the network
· Ensuring that all clients are satisfied with the services we are providing
· Manage the infrastructure of all assigned clients
· Onsite / remote 1’st support
· Onsite / remote 2’nd level support
· Troubleshooting and resolving all PC problems onsite / remote
· Troubleshooting and resolving all Networking/ Server problems onsite / remote with the assistance of the
Special Support Teams when implied
· Configuring of new PC’s according with each customers policy
· Performing maintenance visits to all assigned clients according to their contract
· Recommend upgrades for PC’s / network equipment / printers where needed
· Working with all special engineering support teams ( Windows Servers, Linux , Networking , Cabling) to
ensure that all problems are solved as quick as possible
· Helping Field Support Engineers Team with onsite interventions when someone is not available
· Design and help developers to create an in-house solution for managing customers, billing, services and
network equipment management
· Debugging the in-house CRM/Billing solution when needed
VodafoneSenior Customer Service Representative
Oct. 1998 - May. 2000Bucharest, RomaniaMaintain good customer service and quality by providing help to company clients
calling in for better understanding network services, invoices, billing system and
promotions, equipment menu (mostly cellular phones) and characteristics.
I have brought good contribution for the intranet handsets education web page, in
design and content. I also simplified the call coding list of codes!
Because of my skills, together with a colleague I opened the night shift service and night assistance for customers in 1999!
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