Andrei Pantelimon - Ex Director of CX and TechOps, Deel

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Work Background

The Care HubCo-Founder and CTO

May. 2023

DeelDirector of CX and TechOps

Nov. 2022 - May. 2023

DeelDirector of TechOps

Apr. 2022 - Nov. 2022Cluj, Romania

The Care HubCo-Founder

Sep. 2020Cluj, Romania

CEEmplifyPartner

Jul. 2017 - Apr. 2022Cluj County, Romania- Consulted clients throughout planning & execution of their expansion strategies in Romania. Engaging with Executive Client Leadership to deliver on strategies and goals. - Consulted clients with outsourcing their business processes or services, from service strategy to service operations and continuous improvement.

DarwinGeneral Manager

Jul. 2014 - Jul. 2017Cluj County, RomaniaDefined, articulated and drove execution of the Darwin (a Mercer company) strategy locally. Established the operational business processes for Client Experience, Solutions Delivery and Software Engineering. Accountable for cross functional service & projects delivery.

EndavaGroup Head of Operations, Managed Services

Apr. 2012 - Jun. 2014Cluj NapocaAccountable with service delivery and CSAT Leading 200+ staff operations across all Endava 8 sites in EMEA (IT service desks, application & infrastructure management, cloud services)