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Work Background
Innova SolutionsTelehealth Product Owner (Contract)
Oct. 2023 - Dec. 2023Duluth, Georgia, United States · RemoteGathered requirements from client, Syra Health, for the design and development of a novel telehealth application. Led brainstorming and SCRUM meetings. Leveraged prior healthcare experience to elucidate client requirements. Documented epics, user stories, and features. Developed sprint plans for development of the initial application design. Delivered a high-fidelity mockup of v1 app to client satisfaction.
Imagine PediatricsConsultant (Contract)
Jun. 2023 - Nov. 2023Houston, Texas, United States · RemoteAfter conclusion of project pipeline at Germantown Technologies, transitioned to working on an independent consultant basis (1099) with Imagine Pediatrics to continue advisory services, provided to them as a client of Germantown Technologies. Served as a consultant in the organization’s EHR Advisory Committee and advised on best practice configurations and workflows for athenaClinicals EHR.
Germantown TechnologiesSr. Project Manager - Strategy & Implementation
Apr. 2022 - May. 2023Nashville, Tennessee, United States · RemoteProvide project management services for Germantown Technologies, a portfolio company of Rubicon Founders, a healthcare startup venture company. Create SOW’s, charters and project plans using Smartsheet to establish milestones and timelines for projects. Developed intake process for project requests submitted by affiliated medical groups. Liaise with medical group leadership to align on strategic priorities on a weekly and quarterly basis. • Problem solved for barriers in the critical path to success • Established meeting cadence and communication plans
Bendcare, LLCSr. Manager of EHR Success
Feb. 2020 - Aug. 2021Boca Raton, FLDesigned and executed reorganizational plan to streamline support workflows for EHR vendor (CareCloud) and Bendcare EHR support departments. Masterminded new implementation project plan to ensure EHR go-live success for medical practices joining American Arthritis & Rheumatology Associates (AARA), a national group practice of 200+ providers. Worked closely with C-suite, advising on application of EHR project management principles to other areas of the business. Strengthened relationship with EHR vendor, Care Cloud, and delivered on joint-venture initiatives to improve service to care centers. Key Contributions:
• Achieved cross-departmental adoption of EHR project plan approach, streamlining onboarding process across all implementation work streams • In response to telehealth demand during COVID-19 pandemic, supported implementation of telehealth platform Chiron across 91 practices in two weeks.
Unified Women's HealthcareDirector of Clinical Operations
Jan. 2018 - Jan. 2020Boca Raton Part of leadership team at Unified Women’s Health, a management services organization for the Florida Woman Care and Unified Women's Health OB/GYN specialty groups. Leading a team of five Clinical Operations Specialists and one EHR Administrator responsible for supporting the athenaClinicals EHR and providing guidance on successful attestation to private and public payer quality programs. Organizational subject matter expert regarding the implementation of athenaClinicals in new markets, integration of clinical systems, optimizing clinical workflows, advising clinic managers on best practices and liaising with the executive team on all matters pertaining to Health Informatics and Clinical Quality.
Unified Women's HealthcareManager of Clinical Operations
Jul. 2015 - Jan. 2018Boca Raton• Upon promotion, hired and trained new Clinical Operations Specialists to meet the growing need for athenaClinicals expertise and support.
• Increased physician satisfaction of EHR by 8% in 2015.
• Monetized the expertise of the Clinical Operations team by launching “Unified EHR Consulting”, a consulting service made available exclusively to the organization’s members, earning $150,000 in consulting fees in 2016.
• Partnered with internal Physician Advisory Board, consisting of 6 physicians, creating a peer-review process for the development of new clinical content in the EHR.
Unified Women's HealthcareClinical Operations Specialist
Jan. 2014 - Jul. 2015Boca Raton, FL• In partnership with Implementation team, responsible for the successful adoption of athenaClinicals EHR in 40+ care centers in 2014 & 2015
• Provided remote support for practice inquiries regarding EHR workflows
• Presented software demos on athenaClinicals EHR platform to prospective new physician groups interested in joining Unified, successfully demonstrating the organization’s leveraging and optimization of the EHR as a value-add for physician members. • Serve as subject matter expert (SME) for Meaningful Use, advising providers on best practices for fulfilling Meaningful Use measures and successfully attesting with CMS (Stages I & II)
• Provide on-site support during athenaClinicals go-lives collaborating with athenaHealth's Professional Services department, and serving as an escalation point on all athenaClinicals issues
Meditab Software, Inc.Project Manager
May. 2013 - Jan. 2014Miami, FLSME working directly with clients to facilitate the go-live and manage the overall implementation of EMR and practice management software, working with up to 12 clients at a time, ranging from small medical practices to large clinics, surgery centers and labs, across the country. Coordinated with global cross-functional teams to design and implement special programming requests, interfaces and data conversions that meet client business and regulatory objectives.
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