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Work Background
FreelanceTechnology Consultant
Jan. 2017Greater Los Angeles AreaIndependent Contractor to companies needing Project Management, Business Analysis and Implementation expertise with Salesforce CRM Customization and other software (see below) Reporting directly to C level leadership. - Business Process
- Billing implementation
- Call Center onboarding
- NPS
- Quote to Cash flow - Service
- KPI and ROI analysis - Commission matrix
- Data Migration
- API integrations
- Automation flows
- Apex, PHP, HTML, JavaScript - ZenDesk
- Chartmogul
- Salesforce
- Quickbooks
- Cybersource
- NMI
- Five9 - Zapier
- AWS
- Profitwell
- Twilio
- Ringba
- Thinkific
- Limelight (Sticky.io)
The Credit ProsDirector of Technology
Jan. 2017 - Dec. 2021Miami, Florida, United States
Cloud Creations, Inc.Salesforce Project Manager & Business Analyst
Oct. 2015 - Dec. 2016Pasadena, California• Leading BPRs
• Strategic Solution and Implementation Analyst • PM and Dev coordination, integration & training
• Onsite Client's Visitation
• Senior Team Member
• Reporting to CEO
• Full time
Children's Hunger FundOperations Assistant (Business Analyst)
Mar. 2015 - Sep. 2015Sylmar, CAAbout the Company Mission Statement:
"Our mission is to deliver hope to suffering children by equipping local churches for gospel-centered mercy ministry.
Children’s Hunger Fund was established in 1991 by president and founder Dave Phillips. Since then, CHF has delivered food and, ultimately, hope to children and families in need in the U.S. and around the world—maintaining 99 percent efficiency for over 20 years." • Temporary Part-Time Position. • Reporting to Director of Operations, Technology and Finances (later promoted to CFO)
• Serving in the capacity of a Business Analyst
• Identifying current processes and practices, suggesting strategies and new software implementation.
• Assisting with Salesforce Organization development and enhancement.
MK PartnersProject Manager / Implementation Specialist
Jan. 2014 - Oct. 2014North Hollywood, CA• Salesforce implementation Consulting
• Led BPR with Clients
• Completed implementations to enhance performance, profit and productivity for client’s business operations.
• Trained and equipped user adoption.
• Collaborate work with other PM, mangers and developers.
Los Angeles Housing Community and Investment Department (HCIDLA - former HDLA)Assistant Clerk
Oct. 2013 - Dec. 2013Downtown LA, CAReported to Sr Management Assistant II and Housing Investigator
It was an "as needed" position working for the City's Housing Department, assisting in any capacity in the Compliance Division. • Main task: Business Analysis / Testing
To facilitate and carry out testing of new solutions and recording of new issues arising from new module developed by contractor (3Di) for the Rent Escrow Account Program (REAP). Communication and testing was done through Jira. • Other minor tasks: Assistant
Pulling data, reporting, redesign of collateral material for REAP department, setting up PPT presentations, phone lines back up.
CV ConsultingMarketing & Operations Consulting
Jan. 2013 - Oct. 2015My commitment is to maximize your revenue with efficiency and innovation. With a broad experience of over 10 years in the world of retail, marketing, operations and IT, anyone looking at my skill set will greatly benefit. I would be thrilled to assist in strengthening anyone's new or existing ventures needing a change of air and strategy for their business. Available for consulting, contract or hire, depending on your needs and goals.
Sonic Electronix, Inc.Multi Channel Marketplace Manager
Oct. 2012 - Sep. 2013valencia, california• Strategic planner on maintenance and brand's expansion into new or current online marketplaces.
• Responsible for highly profitable accounts such as eBay, Amazon, Rakuten (Buy), NewEgg, BestBuy, etc
• Developed business needs and documentation; led testing and troubleshooting of new projects and contribute to existing ones involving proprietary system integration, including eBay and Amazon marketplaces.
• Product Experience in the area of consumer electronics; home, car audio, portable, headphones, Pro Audio, DJ Karaoke, and lighting.
Sonic Electronix, Inc.Executive Assistant, Admin, Special Projects
Nov. 2010 - Nov. 2012valencia, ca• Assistant to CEO
• Maintained personal agenda, calendar events, emails, voicemails
• Organized flights itinerary, hotel and rental reservations • Managed Special Projects related to manufacturing, operations, logistics, system development, graphic design, branding, marketing and merchandising.
• Collaborated with special events
• System Administrator
Sonic Electronix, Inc.Customer Service and Retentions Supervisor
Jun. 2009 - Sep. 2010- Committed to excel in customer satisfaction and conflict resolutions.
- Entrusted to build and maintain a reputable image of the company to the online community. - Managed feedback and complaint channels such as:
* eBay
* BBB and Trustlink
* Bizrate
* Ripoff Report
* Reseller Ratings
* Price Grabber
* NexTag
* Cnet
Sonic Electronix, Inc.Processing, Fraud Prevention, Customer validation, Credit Card Verifications Supervisor
Jan. 2009 - Sep. 2010- Led a team handling: * Orders' processing and approval for fulfillment. * Customer data validation, credit card and bank verification reducing fraudulent activity from domestic and international online purchases. - Described key concepts and rules, contributing to projects of payment and order processing automation.
- Set up business accounts with AMEX and Discover Cards as new accepted payment methods by the company.
- Managed credit card disputes (AMEX, Discover, Visa, Master Card, Paypal)
- Played a key role reducing chargebacks and complaints through the development of a series of internal procedures and practices based on customer and order data.
- Handled direct interaction with banks, customers and police departments as needed.
- Managed Paypal, Western Union QuickPay and QuickCollect accounts
Sonic Electronix, Inc.Shipping Claims Supervisor
Jun. 2008 - Sep. 2010- Instrumental in the recovery of hundreds of thousands of dollars related to old abandoned and new claims.
- Assisted in the daily logistics and operations related to shipping discrepancies, lost and damaged claims.
- Maintained all documentation accurate and up to date
- Handled Domestic and International, Freight and Regular Shipping Claims
- Set up shipments BOL's and issue claims as needed for LTL carriers: SAIA Conway UPS FedEx
- Handled Regular parcel issues: USPS, DHL, UPS, FedEx, Ontrac
- Good understanding of Stamps.com, UPS Worldship and other shipping software.
CVDesign and PhotographyFreelance
Jan. 2008 - Dec. 2015Graphic Design; Brand development. Identity. Logo. Packaging. Collateral Design. Photography; Portraiture and Landscape. Abstract.
Sonic Electronix, Inc.Customer Service Representative, Warranty and Returns Representative, Shipping Clerk
Feb. 2005 - Jun. 2008Valencia, CA- Part-Time, while going to school. Moved around In the company and had different responsibilities throughout this time. Among them:
- Responded to over 25,000 Customer's Emails
- Generated UPS/ USPS Shipping Labels for shipments
- Handled customer service and sales calls
- Processed Returns, Customer Refunds, RTVs, and Credit Memos.
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