McDonald's Corporation | President Greater Asia | Middle East | Pacific | Africa | Australia | NZPresident Asia Middle East ► Franchise CEO Leadership ► Turnaround Specialist
Jul. 2003 - Jan. 2013SingaporeMcDONALDS CORPORATION ► 2003 - 2013 ► Division President for Asia/ME (ex Japan) 35 countries ► 3,600 restaurants ► 300,000 employees ► Revenue $7B US ► Profit $750M US Responsible for turning the poor performing region (Asia, ex-Japan) and the continual growth and evolution of the Middle East portfolio. Challenges
► Historically,misplaced business model across the Asian region
► A cultural gap in relationships between leadership at the corporate level and the country level
► Interpretation of consumer trends and its adaption into the business model Achievements
► Stabilized/turned around sharply declining sales/profit trends in the Asian region by transforming the model. Profit in 10 Asia countries increased from $60 mill to $650 mill Initiatives included:
o Identification of key differences in Asian model vs Western model;
o Clarification of brand positioning from consumers’ perspective;
o Collaboration and alignment of consumers’ trends and needs via targeted focus groups;
o Alignment/prioritization of Asian leadership’s collective intelligence into a vision/strategic plan;
o Creation of sustainable core business and sub brand models including roll out of Breakfast, home delivery, desert kiosk POD's, optimization/improvement of Core Menu brands/value offers. ► Increased brand presence in high profile,high cost,dense Asian urban locations.
► Applied Asian model learnings to drive rapid turnaround of the Chinese market (6% ROTA to 20%+ one year). Expansion from 300 restaurants (2003) to 2000+(2015). ► Increased market share/brand rating in Asian region (ex Japan) increasing income from $60M in 2003 to $650M in 2013.
► Applied/adapted Asian model learnings into India South West business, turn around from a loss making company in 2003 to market cap of $750M on BSE. http://www.bloomberg.com/apps/news?pid=conewsstory&tkr=MCD:US&sid=awF9jFlBJChk http://www.bloomberg.com/news/articles/2011-07-29/mcdonald-s-franchises-to-account-for-up-to-20-of-china-business