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Work Background
GrowthPathFractional COO
May. 2023St. Louis, MOCOO Expertise at a fraction of the cost. We leverage our operational expertise to quiet the noise and introduce a proactive approach for focused, intentional growth. GrowthPath provides 3 primary services: Executive Coaching, Executive Leadership Team Advisement, and Operational Execution with a focus on Strategic Definition & Alignment, Operational Measurements & Cadences that lead to successful outcomes, Leader Development, and Preparation for Transaction. Reach out today for a free, no obligation, assessment AND be sure to check out our tools for intentional living! SuccessPath (https://www.successpath.one/) - Aligning who you are with where you want to go. Download it for iOS at https://apps.apple.com/us/app/successpath/id6450841746
AuctaneGeneral Manager - High Volume Shippers
Jan. 2022 - Apr. 2023Created the roadmap, assembled the team, and launched the Auctane North America High Volume initiative to expand the NA product offering and increase the NA market opportunity.
AuctaneGeneral Manager - ShipWorks
Aug. 2018 - Feb. 2023• Member of Auctane, LLC Senior Leadership Team, GM of ShipWorks, and GM of NA High Volume & Enterprise Shipping Solutions
• Repositioned ShipWorks product towards large, high-volume shippers resulting in a 53% increase in annualized revenue from 2016-2019.
• Integrated ShipWorks into the Stamps.com ecommerce brand portfolio prior to the Thoma Bravo acquisition and into the larger Auctane, LLC portfolio post acquisition.
ContegixSVP of Network and Infrastructure
Jun. 2017 - Aug. 2018Led multi-tiered technical teams responsible for the support of our customer base, design, implementation, and ongoing health of our data centers and ongoing data center health.
ContegixSenior Vice President of Operations
Nov. 2016 - Jun. 2017Greater St. Louis AreaLed key areas of post M&A integration efforts including strategy, organizational structure and responsibilities, people, tool consolidation, team integration, and infrastructure and process unification.
ContegixVice President of Operations
Mar. 2014 - Nov. 2016• Architected and managed the design and build-out of a world class data center facility, including customer migration to the new data center (a move involving hundreds of customers and thousands of devices) from multiple colocated facilities with a customer retention rate of 99.7%.
• Introduced an outsourced Windows support offering that increased Windows product profitability by 48%.
• Consolidated and redesigned back office systems and processes to increase data transparency and process efficiencies by ~26% • Reduced time to install by ~75%.
ContegixDirector of Operations
Apr. 2012 - Mar. 2014Greater St. Louis Area• Increased average length of employment by 75% from 2012 – 2015.
• Rolled out CSAT and NPS, achieving an averaging rating of 4.6/5 per ticket rated and NPS rating of 51.
NimbusEMROperations and Support Manager
Aug. 2010 - Apr. 2012• Created, communicated, and implemented business wide goals, objectives, and strategic action plans.
• Creation of the operational support organization, including process design, strategic operations’ vision, implementation of back office systems, and Human Resource Management.
SavvisAutomation Center Business Analyst
Oct. 2009 - Aug. 2010Discovered, vetted and implemented projects designed to attain operational efficiencies. Achieved a net savings of 5,280 measurable recurring monthly hours in 2008 (equivalent of 33 employees/mo) 3,780 recurring monthly hours in 2009. (equivalent of 23.6 employees/mo)
SavvisClient Integration Manager
Mar. 2008 - Oct. 2009Responsible for the identification, project management, and implementation of tools & enhancements aimed at providing efficiencies for the Service Desk and Service Delivery organizations. (Continued under new leader as an Automation Center Business Analyst)
SavvisService Desk Manager
May. 2007 - Mar. 2008Management of the 3rd shift tier 1 support desk personnel, enhancements to the support desk benchmarks, participation in the creation of a rewards and recognition program, and various other projects.
Customer ChoiceManager of Operations
Jul. 2006 - Mar. 2007Responsible for the management of all aspects of the day-to-day operations including the management and development of personnel, the management of service partner and vendor relationships, business development, and programs designed to maintain superb customer satisfaction.
Customer ChoiceSupervisor of Staff
Nov. 2005 - Jul. 2006Supervision, training, and development of staff, the maintenance of service partner relations, maintenance of the CRM, and the creation of efficiencies through the use of available tools and processes.
Customer ChoiceSales Advisor
Sep. 2003 - Nov. 2005Recognized as the top sales performer for 2 + years, scheduled and conducted security consultations, support the Director of Operations in creating and implementing the sales and operational support materials, and development of the CRM functions and layout.
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