British Arab Commercial BankHead of IT, IT Security & Business Continuity
Feb. 2013 - Aug. 2014London, United KingdomHead of IT, IT Security and Business Continuity (EXCO executive) reporting to the CEO: - to provide leadership, strategy and vision; reinvigorate delivery for all IT services; address the growing project portfolio; lead the Bank’s strategic development with total budget authority (CAPEX/OPEX) Delivered IT Strategy; initial stabilisation then business enablement, transition from ‘keeping the lights on’ to enabling the Business Guided C level stakeholders through the case for the introduction of a Business Change function, gained acceptance to deliver a re-vitalized program of works based on: - Business Capability modelling, IT coverage/gap/fitness analysis, to deliver a Risk based prioritization of projects Delivered: re-organized IT, recruitment (post skills assessment); guided team through downsizing; addressed policy gaps; governance, procedures, roles, objectives, performance reviews/ awards. Significant savings Fully implemented Project governance (tailored PRINCE2) across the entire project portfolio IT Service Management (ITIL) governance, procurement, formal change control and Service Desk principles (and solution) implemented Delivered Payments/Sanctions Filtering program; Project re-organization (governance, vendors, consultants, internal FTEs) and executive leadership to go live (Misys Payments Manager, Firco Due Dilligence, Firco Continuity.) Strong Vendor management/negociation delivering major savings Completed major remedial programs addressing outstanding Audit and Penetration Test actions Reviewed the key pain points of IT Service; targeted investment in Virtual Server/Desktop (VMware) and core banking infrastructure to underpin IT Strategy and Program of Works. Led the re-work of the IT budgeting process introducing additional controls/improvements Led IT Security and Business Continuity gaining support for automated cloud based cascades. 4 hour RTO reduction Championed a unified communications approach delivering major savings