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Work Background
AlignerrAI Trainer (Freelance, Remote)
Aug. 2024remoteJoined Alignerr as an AI Trainer, where I will focus on enhancing AI technology through various responsibilities, including evaluating AI-generated content for accuracy, creating original writing to enrich training data, and reviewing contributions from fellow writers. I will also provide insights to refine AI algorithms, annotate training datasets, and stay updated on the latest trends in AI and natural language processing. Collaborating with engineers and data scientists, I aim to establish quality criteria for AI content, with a strong emphasis on producing high-quality products. I look forward to this incredible journey and the opportunity to contribute to such an innovative field! ☛ top 5% trainer status
OutlierAI Trainer (Freelance, Remote)
Aug. 2024remoteAs an AI Trainer specializing in Korean language at Outlier AI, I contribute to the advancement of generative AI models for Korean writing. My role involves a diverse range of projects, from ranking AI-generated responses to crafting short stories and evaluating the factual accuracy of AI-produced content. I collaborate closely with AI development teams, providing cultural and linguistic insights to enhance machine learning algorithms for natural language processing in Korean. Working remotely with flexible hours, I help ensure that AI-generated content is culturally appropriate and contextually accurate for Korean audiences. This position allows me to directly shape the future of Korean language AI technology, combining my language skills with cutting-edge AI advancements. It's an exciting opportunity to be at the forefront of AI development, contributing to the improvement of machine learning models in a rapidly evolving field.
GLGNetwork Member
May. 2024Serving as a Network Advisor with a decade of experience in retail, business, finance, technology (HealthTech, EdTech, FinTech), and emerging tech to assist GLG clients in tackling complex business challenges related to logistics solutions in both Korean and English. Scope includes integrating GenAI with machine learning technologies such as OCR, NLP, CV, and their associated algorithms like CNN, KNN, and RNN.
Harvard UniversityContinuing Education
Oct. 2023RemoteDuring my career, I've never stopped learning, even while working full time. I've always been hungry to explore what's new and exciting to me. I used my employment break to expand my proficiency in basic to advanced programming, enhancing my grasp of problem-solving methods used by programmers and software engineers. I enrolled in courses covering both business and technical aspects to strengthen my position as a tech leader in the constantly evolving Tech Landscape.
EasyPostSenior Technical Product Manager: Finance & Billing Ops and Identity Management
Jul. 2022 - Oct. 2023RemoteIn my most recent role, I oversaw the development and implementation of strategic vision and product roadmaps for financial operations and identity/account management, partnering with business customers. I also leveraged key consumer and market insights to deliver innovative features and product lines designed to drive business development and sales growth. Key Achievements:
☛ Account Management Innovation: Pioneered the deployment of cutting-edge Account Management features, revolutionizing user access control through role-based permission systems. ☛ Strategic Vision: Crafted and communicated strategic visions and comprehensive product roadmaps for Finance Ops and Identity/Account Management. These strategies were developed in close collaboration with business partners. ☛ Cross-Functional Impact: Orchestrated cross-functional teams to deliver groundbreaking features, contributing significantly to sales growth and elevating customer satisfaction. ☛ Efficient Development: Streamlined product development by translating complex features into user-friendly, digestible user stories, fostering enhanced teamwork and iterative progress. ☛ User-Centric Focus: Conducted in-depth customer and stakeholder interviews, complemented by ethnographic research, pinpointing precise user needs and requirements, ensuring alignment with market demands. ☛ Stakeholder Engagement: Provided strong leadership in stakeholder communication, regularly presenting project statuses to both technical and business leadership, fostering alignment at all levels. ☛ Proactive Oversight: Demonstrated proactive project oversight by vigilantly monitoring milestones, enabling swift identification and resolution of potential roadblocks, maintaining project momentum, and ensuring successfuloutcomes.
United States Postal ServiceManager of Payment Programs
Oct. 2019 - Jul. 2022Washington D.C. Metro AreaIn this role, I directed 25+ finance and payment application teams to ensure seamless system configuration and testing. I also administered a multi-million budget for USPS Payment Programs, including Enterprise Payment System and Automated Package Verification, delivering continuous progress reporting and accurate forecasting. Key Achievements: ☛ Product Leadership: Managed and orchestrated 25+ application teams, overseeing end-to-end processes from specifications and configuration to planning, testing, and execution. Effective collaboration with stakeholders ensured project excellence. ☛ Digital Analytics Innovation: Spearheaded Phase 2 of a self-service digital analytics platform, introducing predictive models through time-series forecasting. This initiative not only boosted uptime and minimized revenue losses but also empowered field employees with actionable dashboards. ☛ Strategic Leadership: Stepped into the role of Acting Director to address operational challenges, leading initiatives that focused on automating data integration, unifying structures, and delivering critical insights and KPIs. ☛ Automation and Efficiency: Championed the development of Robotic Process Automation (RPA) bots and harnessed Python code within Anaconda IDE to automate dispute management workflows. This resulted in improved operational efficiency and elevated customer satisfaction. ☛ Operational Excellence: Pioneered the productionization of automated processes, including advanced metadata analysis. This strategic move generated significant cost savings, allowing the organization to focus on value-driven activities aligned with overarching goals.
United States Postal ServiceProgram Manager Payment Technology
Oct. 2018 - Oct. 2019Washington D.C. Metro AreaAs I embraced a career in consulting, I focused on refining my project management skills and essential business acumen, recognizing their critical importance in driving USPS forward. With an entrepreneurial background and a strong sense of ownership, I consistently aimed to exceed expectations, always with the organization's best interests in mind. My ability to collaborate effectively has enabled me to gain support from diverse stakeholders, ensuring that projects are completed on time and within budget, while also proactively addressing potential constraints. Key Achievements: ☛ Strategic Project Management: Effectively oversaw day-to-day activities of project teams, adeptly documenting specifications, configuring systems, and meticulously planning, testing, and executing. This was especially crucial during annual Price Change, engaged industry stakeholders throughout various test cycles ☛ Financial Acumen: Presenting Automated Package Verification program's investment closure to senior leadership yielded impressive Return on Investment of 147%. This achievement earned VP of Mail Entry and Payment Technology award ☛ Data-Driven Innovation: Led initiative to clone PROD DB into Enterprise Warehouse using ETL tools. This introduced concept of Insight-Driven Org framework, fostering data-centric culture ☛ Self-Service Analytics: Spearheading self-service analytics platform development in Phases 1 and 2, delivered invaluable insights. Phase 1 featured descriptive dashboards created with Qlik Sense and R, while Phase 2 introduced predictive models using time-series forecasting to optimize maintenance uptime and reduce revenue losses ☛ Product Ownership: As team lead and product owner, assessed requirements, groomed backlog, and developed enhancements through discovery sessions with internal clients, ensuring alignment with their needs and objectives
United States Postal ServiceSenior Configuration Management Specialist
Jan. 2016 - Oct. 2018Washington D.C. Metro AreaDrawing from decades of diverse technical expertise, I spearheaded the modernization, development, and implementation of the Cornerstone OnDemand Human Resources System with a laser focus on meeting the unique needs of a dynamic public entity. My multifaceted role involved leading a cross-functional team through the complex realms of research, assessment, and proof of concept. Guided by Agile principles, I expertly managed tasks, proactively mitigated risks, and optimized resource allocation, all while harmonizing with the ever-evolving SaaS landscape. Key Achievements: ☛ Strategic Product Roadmap: Spearheaded conceptualization, development, and execution of strategic product roadmap. This meticulously charted cross-functional project schedules, emphasizing key milestones and deliverables, laying solid foundation for aligning product development with market demands and industry trends ☛ Stakeholder Collaboration: Fostered seamless collaboration with key stakeholders, facilitating development and implementation of various product models within substantial $100M+ Integrated Human Resources System Project. Role extended to conducting design workshops, engaging stakeholders, and nurturing environment of innovation ☛ Risk Mitigation and Optimization: Led in crafting and maintaining comprehensive framework for issue resolution and risk mitigation. This centralized resource provided invaluable visibility, enabling strategic planning and empowering teams to embrace optimal approaches for product delivery, reducing time-to-market ☛ Strategic Innovation: Leveraged profound understanding of internal requirement elicitation processes and strategic acumen, guided cross-functional team in developing innovative HR modules. This collaborative effort involved working closely with senior executives to explore, assess, and execute viable options for strategic product development, ensuring market competitiveness. Estimated work hours and tracked progress using Scrum methodology
United States Postal ServiceSpecial Assignments Team Lead
Dec. 2013 - Jul. 2022Washington, District of Columbia, United StatesWith years of experience in management and budgeting, I have honed my skills to create and improve strategic plans in partnership with Vice Presidents and Chief Officers' coordinators including budget. I have delivered clear and compelling presentations to senior leadership, evaluated operational effects, and ensured consistent policy adherence. I have actively participated in planning and decision-making meetings with senior leadership, especially regarding financially significant program elements. Key Achievements ☛ Budget Oversight: Managed a budget exceeding $120 million, overseeing planning, administration, analysis, forecasting, and compliance with financial principles. Ensured cost-effective support for Human Resources programs ☛ Financial Advisory: Beyond financial management, served as a trusted expert and consultant to senior management officials and internal/external customers. Ability to provide insightful perspectives into operational requirements grounded in comprehensive financial analysis has consistently led to the recommendation of favorable courses of action ☛ Market-Centric Innovation: Ability to identify market needs has been evident in projects such as Address Verification within USPS digital product offerings. Collaborated closely with the Executive Leadership Team, played a pivotal role in establishing the Digital Business function. This strategic move has been crucial in aligning USPS with the evolving demands of the market ☛ Digital Transformation Leadership: Profound understanding of internal investment processes and go-to-market strategies uniquely positioned to lead a cross-functional Task Force. This collaboration with C-level executives has been focused on exploring viable options for USPS to stay relevant and thrive in the rapidly evolving digital age. This initiative has underscored strategic leadership and commitment to propelling digital transformation
United States Postal ServiceInnovation & Product Development Specialist
Dec. 2013 - Jan. 2016Washington D.C. Metro AreaAs an accomplished program manager, I took on the ultimate responsibility for ensuring the successful implementation of digital solutions products and offerings, a mission critical to sustaining the Postal Service's appeal to consumers and enhancing its long-term viability. My role involved overseeing asset evaluations, financial models, project schedules, and digital products, all while balancing performance and problem management activities. I also guided project personnel with meticulous attention to cost and schedule parameters, driven by a steadfast commitment to a customer-centric approach. Key Achievements:
☛ Agile Sprint Mastery: As Product Owner in Agile environment, expertly managed weekly and biweekly sprints using JIRA, ensuring timely and budget-conscious delivery of products to market. This agile approach enhanced ability to adapt and innovate for feature developments ahead of schedule and within 100% of budget ☛ Health Portal Innovation: Served role of Product Lead in development of pioneering employee health portal iOS and Android application, which garnered acclaim from Health and Human Services and former and current Surgeon Generals for transformative impact on healthcare accessibility ☛ Industry Recognition: Health Portal Mobile App was featured by HIMMS in November 2013 in support by Office of the National Coordinator for Health IT within the United States - Health and Human Services Department and praised by former Surgeon General of US ☛ Revolutionizing Stamps: Spearheaded development of groundbreaking prototype leveraging Steganography, poised to replace billion-dollar product - Stamps. This innovation demonstrated vision and ability to drive disruptive change ☛ Empowering Senior Citizens: Led development of prototype for mobile iOS/Android app tailored to support senior citizens - Guardian. This initiative showcased commitment to creating inclusive and user-friendly digital solutions that catered to diverse demographics
Growth³Business Advisor
Jan. 2012 - Dec. 2014RemoteIn the capacity as a seasoned management consulting professional, honed expertise in
product management, aligning focus on rectifying operational inefficiencies with the goals and responsibilities of a Product Leader. Primary mission has been to map process activities to desired outcomes, applying business process improvement methodologies, including DMAIC. Furthermore, took a strategic role in overseeing the development of operational improvement initiatives, encompassing cost-saving strategies, long-term planning, employee policies, and workflow prioritization—all in perfect alignment with the product management realm. Maintained a keen eye on emerging technologies, enabling to make informed recommendations for improved product efficiency and effectiveness. Key Achievements: ☛ Continuous Improvement Culture: Actively fostered a culture of continuous improvement by leading monthly knowledge-sharing sessions, capturing "Lessons Learned," and streamlining product improvement processes. This approach was invaluable in product development, ensuring iterative growth ☛ Data-Driven Decision-Making: Role involved objectively and accurately facilitating value enhancements, considering both qualitative organizational factors and quantifiable operational aspects. This balanced approach mirrored the data-driven decision-making crucial in product management ☛ Customer-Centric Approach: Proactively prepared and educated clients on operational improvements based on tracking and data-driven analyses, a skill set perfectly aligned with a Product Leader's responsibility to meet and exceed customer needs ☛ Strategic Collaboration: Collaborating with C-level executives, product vendors, and customers, spearheaded the design of strategic plans and innovative solutions tailored to meet each client's unique requirements. Such strategic collaboration aligned seamlessly with the strategic vision and
innovation needed in product management
Russell CleanersOperations Manager
May. 2001 - May. 2013Gaithersburg, MDDaily responsibilities involved meticulous workflow planning, team supervision, and vigilant capital expenditure monitoring across project phases. Proactively guided technology upgrades, replacements, and retirements in alignment with senior management's strategic vision. Ensuring transparency, regularly provided stakeholders with weekly status updates, offering insights
into progress and action plans for risk mitigation, issue resolution, and change management. Key Achievements: ☛ Data-Driven Decision-Making: By implementing balanced scorecards and dashboards, achieved a 100% reduction in overtime, empowering owners to make informed decisions—a vital skill in product management where data- driven insights drive strategy ☛ Talent Retention through Change Management: Executed a Change Management plan, reducing employee turnover by an impressive 70%. This demonstrated ability to navigate and lead change—a critical aspect of building and managing successful product teams ☛ Customer-Centric Excellence: Efforts in implementing a Customer Relationship Management software and tools led to the company achieving perfect 100% customer satisfaction ratings on Google, Yahoo, and Yelp. This underscored unwavering commitment to customer-centricity, a pivotal
quality for a Product Management ☛ Project Management Expertise: Successfully oversaw all budget activities of a $2M project, from approval to closeout. Role included developing project control procedures, such as project forecasts and cash flow projections, showcasing proficiency in managing product budgets effectively ☛ Strategic Procurement: Led decisions related to the procurement process, conducting meticulous research, selecting equipment, assessing locations, overseeing construction projects, and managing budgets. This strategic procurement experience aligned seamlessly with product management
responsibilities involving vendor relationships and strategic product decisions
Campus Crusade for ChristProgram manager - EPIC Conference now known as EPIC Movement
Mar. 1998 - Mar. 2000State College, Pennsylvania AreaLeveraging extensive consulting experience in client engagement, transitioned into the non-profit sector. An encounter with a visionary external source sparked realization that Project and Product Management was forte. In roles as a program manager for a special project within Campus
Crusade for Christ and leader of Pennsylvania State University's Asian American Christian Fellowship, led the development of a nationwide program, which thrives today due to robust processes incubated during its inception. Key Achievements: ☛ Cross-University Leadership: Successfully led a diverse, 45-member team across four universities to implement a revolutionary nationwide program, showcasing adeptness at cross-functional team leadership, vital for a Product Leader ☛ Future-Focused Standards: Developed and maintained forward-looking standards for the program, ensuring its relevance, akin to guiding product development in dynamic markets of multi-generational student bodies ☛ Execution Excellence: Devised, implemented, and executed a comprehensive plan of action (POAM) consistently delivering achievable results, mirroring the core product management tenets of planning, execution, and value delivery ☛ Stakeholder Engagement: Secured supporters' buy-ins, fostering collaboration and achieving program objectives. Demonstrated stakeholder engagement—an essential product management skill ☛ Financial Acumen: Managed budgets with stakeholder inputs, aligning them with program goals and effectively allocating resources, a skill directly transferable to product budget management ☛ Relationship Management: Nurtured vital university relationships, serving as the primary point of contact—a skill valuable in managing partnerships and collaborations, a core Product Leader responsibility
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