Guillaume Py

Business Consultant @Self Employed Consultant

Chief Customer Officer (CCO)Customer ServiceCall CenterC-level ExecutiveIrelandPartner🧨 ConsultingBusiness AnalystAdvisorCustomer Researcher

I help leaders and organisations turn vision into reality. I've built a reputation for getting things done with over 25 years of experience in customer experience, service design, and innovation leadership. I’ve held senior roles, including Director of Solutions and Head of Innovation, and have advised executives across sectors—from startups to scale-ups to established global brands. My strength lies in execution. I bring clarity to ambiguity, cut through complexity, and drive progress—especially in high-pressure, high-stakes environments. As a trusted advisor and experienced leader, I work closely with founders, CEOs, and leadership teams to unlock potential, build confidence, and drive results. Whether advising a CEO, optimising a customer journey, or supporting a leadership transition, I combine strategic thinking, operational focus, and a strong, practical coaching style grounded in real-world experience.

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