Ethan Sommerfeld - Systems Analyst, Beacon Health System

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Work Background

Beacon Health SystemSystem Analyst

Oct. 2023United States · RemoteSystems Analyst with the Revenue Cycle IS team.

Ensemble Health PartnersPractice Optimization Partner

Apr. 2022 - Oct. 2023Bluffton, Indiana, United States · RemoteCreates and implements comprehensive reporting measures using Excel and Power BI to monitor and track KPIs for multiple clients, resulting in increased accuracy and efficiency in data analysis and reporting. Develops and maintains detailed client reports to ensure timely delivery of accurate information, resulting in improved client satisfaction and retention. Collaborates with cross-functional teams to develop and execute strategies for improving key business metrics, resulting in increased revenue and overall business growth. Analyzes revenue streams and identifies opportunities for additional revenue, resulting in improved revenue generation and increased profitability. Provides training for front desk staff on new versions of electronic medical records (EMRs) for various clients, ensuring smooth adoption and utilization of updated technology. Developed Power Query and Power BI based KPI trackers and scorecards for various Health Network Clients. These dashboards include various reports and formats that are all included in the Power Query and Power BI dashboards.

Lutheran Health NetworkPatient Access Supervisor

Oct. 2021 - Apr. 2022Fort Wayne, Indiana, United States · On-siteOversaw daily office operations, including staffing reviews, staff supervision, and providing training on effective customer relations and office procedures. Utilized data analytics tools to monitor and report on departmental performance metrics, including patient wait times, registration accuracy, and insurance verification rates. Collaborated with other departments and healthcare professionals to streamline patient flow and improve patient satisfaction. Implemented an efficient scheduling system for the main and Free-Standing ER to increase patient access to emergency care services. Monitored patient access metrics and developed strategies to improve operational efficiency and reduce wait times. Used Excel and Power Query to track metrics for patient loads, staff schedules and hours, productivity, and attendance.

Community Health SystemsClient Services Supervisor

Apr. 2021 - Oct. 2021Fort Wayne, Indiana, United StatesDeveloped and implemented KPI metrics to track team performance, resulting in a more data-driven approach to improving productivity. Maintained accurate and detailed records of client interactions, including calls, emails, and in-person meetings, to ensure timely and effective communication with clients. Implemented a comprehensive training program for new employees, resulting in an increase in staff productivity and efficiency. Streamlined the scheduling process for two offices within the department by creating an efficient system that reduced scheduling errors and increased team productivity. Maintained accurate records and reports by utilizing Excel and Salesforce to analyze customer data and identify trends for improvement. Developed and used Power Query and Excel Pivot tables to track metrics, account information and client lists across multiple facilities.

Community Health SystemsEligibility Representitive

Jul. 2019 - Apr. 2021Bluffton, IN, United StatesAchieved top 10 facility status for ACA open enrollment by demonstrating outstanding performance and dedication to meeting enrollment targets, driving increased revenue and business growth. Facilitated successful enrollment in government-funded health insurance programs for self-pay patients, ensuring access to essential health coverage and support. Proactively identified opportunities to streamline enrollment processes, resulting in increased efficiency and reduced wait times for patients seeking assistance. Initiated and executed innovative outreach strategies to engage and enroll patients, increasing program awareness and enrollment among target populations. Established and maintained relationships with government agencies and healthcare providers to enhance the quality of healthcare services offered to patients, resulting in increased access and quality of care. Created templates and pivot table spreadsheets to track accounts that needed work on a daily basis, divided between accounts that were new, needed follow up with client, needed follow up with state, and were pending verification.

Cleveland ClinicStaffing Office Associate

Jan. 2019 - Jul. 2019Indendance OhioReceived daily staffing schedules. Used Patient to nursing staff ratios to determine staffing needs. Updated staffing plans as patient volume changed. Completed documentation on staff cancellations, call offs, PTO hours etc. Called staff as needed to request more staff or cancel staff shifts.

Cleveland ClinicPatient Care Assistant

Aug. 2016 - Jul. 2019Cleveland, Ohio, United StatesAssist nurses with basic patient care needs and procedures. Ensure patient rooms are adequately supplied. Ensure empty and cleaned rooms are set up for new patients. Sit with patients who needed direct supervision. Chart basic information such as vitals, turns, intake and output as needed.

b.a. Sweeties Candy CompanyShipping and Retail Clerk

Oct. 2012 - Oct. 2016Cleveland, Ohio, United States · On-siteHandled shipping wholesale orders to various customer chains Organizing purchase orders Handled all social media Assisted with store stocking and display building Retail clerk Learned inventory and POS system maintenance

Sweeties GolflandGeneral Manager

May. 2012 - Oct. 2016Cleveland, Ohio, United States · On-siteOversaw day to day operations. Hired and trained seasonal staff Maintained grounds and concession stand Inventory control Event planner for mini golf course

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