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Work Background
SpectrumInstructional Designer
Mar. 2024Charlotte, North Carolina, United States• Incorporated feedback from stakeholders to design, from scratch, engaging instructor-led train-the-trainer modules that improved 40+ supervisors’ meeting facilitation outcomes and fulfilled annual leadership training requirements
• Manages multiple projects simultaneously using JIRA, often analyzing technical, jargony content and initiatives to write concise and accurate eLearning so that busy agents can provide exceptional, effortless customer experiences
Oxygen ExpInstructional Designer
Apr. 2021 - Jun. 2024Remote• Worked under aggressive deadlines, on both cross-functional and end-to-end teams, gathering technical and business content from 20+ SMEs, to design and develop annual software sales training, with emphasis on accessibility for learners
• Substituted as LXD team lead, provided guidance to new team members, and successfully pulled together 60+ video and document assets using systematic communication practices appropriate for busy SMEs
• Synthesized client materials and interview content on high level business economic topics, implementing client’s specific style and imagery, into detailed Storyline storyboards that showcased concepts using more learner engagement and animation, and fewer words
• Reviewed, proofread and edited team members’ work, on this and other projects, for clarity
Visual Learning Solutions, LLCLead Instructional Designer
Mar. 2021 - Jun. 2024Remote• Collaborated with and coached SMEs to develop measurable training objectives, effective strategies, delivery methods, and training materials, written in the client’s voice and style, to maximize absorption of social change leadership methodology via VILT and eLearning
• Independently curated, interpreted, organized, and re-wrote technical, heavy machinery manuals into simpler, actionable how-to Rise manuals for busy, on-the-go airport technicians
Melanintek Design, LLCOwner & Instructional Designer
Jan. 2021
Improvement Sciences, LLCInstructional Designer
Nov. 2020 - Jun. 2024Remote• Independently designs and builds gamified micro-, eLearning courses using rapid development tools on a range of topics such as nursing, marine safety, and animal care
• Led small team of developers by mentoring and supporting their acquisition of the authoring tool, organizing workflows, maintaining quality control, and keeping activity records
Lincoln CollegeEnglish Skills Instructor
Sep. 2019 - Jul. 2020Al-Qateif Governorate, Saudi Arabia* Quickly assessed literacy of 56 students, identifying gaps in fundamental knowledge, enacting phonemic support, weeks before college could do the same
* Improved grade categories by an average of 54% over 6 weeks, increasing B grades by 85% and coaching 12 students from F to C
Niagara College KSACurriculum Team Leader
Jan. 2019 - Jul. 2019Al-Ahsa Governorate, Saudi Arabia* Lead 13 instructors of diverse backgrounds in the delivery and data collection of language training programs aligned with national policies
* Provided ongoing curriculum, pedagogical, and IT support, training and feedback to faculty to ensure accessibility and effectiveness of training
* Supervised and collaborated with faculty in the planning, development and delivery of language training content development, curriculum and instructional materials
* Oversaw the recording, drafting and submission of data, reports and assessments or evaluations related to training programs and content, particularly of pilot intern and employment-readiness initiatives
* Conducted performance-based faculty evaluations guided by operational and pedagogical standards, providing consultations, solutions and ongoing feedback
Niagara College KSAInstructional Designer
Sep. 2017 - Dec. 2018Al-Ahsa Governorate, Saudi Arabia* Lead job-readiness curriculum development with SME input to identify relevant learning outcomes and best practices, conducted course redesign and implemented evaluation procedures; designed formative and summative assessment plans and artifacts to gather evidence of learning, scalable to student levels and needs; lead trainer onboarding and aided trainers via handbooks and online knowledge repository * Established internship program for former students, producing workshops on leadership and interpersonal skills, resulting in 95% exam pass rate for interns and increased teacher efficiency
esg | The Employment and Skills GroupBusiness Diploma Instructor
Aug. 2014 - Jul. 2016Saudi Arabia>> Increased retention 10%, submissions 15% via self-paced bespoke MS Office video tutorials that zeroed in on learner-specific issues, enabling students to find solutions more independently.
* Collaborated with vocational diploma team to develop content find actionable learning solutions, streamline and improve course design and delivery
* Made sure that supplementary classes were appropriately staffed based on student turnout and budget, and organized distribution of company laptops
Central Piedmont Community CollegeLanguage Instructor & Lab Facilitator
Aug. 2012 - Jun. 2024Charlotte, North Carolina• Designed itinerary and syllabus, coordinated with vendors, and lead CPCC’s first study abroad program to Japan
• Provided technical assistance, best practices and support to instructors, enabling the effective use of the teaching and learning tools, online resources, and technology in the Language Lab
• Teaches 25+ diverse students in English grammar and writing, leveraging LMS and a variety of learner engagement strategies to encourage authentic language skill acquisition and use
Corporate Research InternationalCorporate Auditor
Jan. 2010 - Jul. 2014Charlotte, North Carolina>> Achieved 98% approval rating when assessing how closely operations and service aligned with company policies and standards
* Conducted detailed operations and service quality analysis and assessment of businesses
* Studied policies and procedures to ensure audit and reports reflected metrics of compliance
* Reported data in an accurate, objective and timely fashion
The Association for Japan Exchange and Teaching (AJET)Community Relations Coordinator & English Instructor
Aug. 2005 - Aug. 2007Ehime, Japan>> Established charity clothes and electronics drive from Japan to Sri Lanka, donating over $600 worth of goods
* Facilitated grassroots, cross-cultural relationships between diverse communities through small and major projects
* Taught engaging, innovative English language lessons that increased students' confidence in public speaking
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