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Head of Data Science, AI, CVM & Loyalty Practice
Multiple CompaniesHead of Data Science, AI, CVM & Loyalty Practice
Jun. 2020Global · HybridLeading Data Strategy, Analytics, CVM and Loyalty organizations Development of Data Science (AI/ML, Machine learning) and Analytics eco systems Storytelling and Monetization of data Strategize, develop CVM and Loyalty for leading global Telcos Data science, analytics, CVM, Loyalty, organization building and skill development
Director - CVM & Data Science
Tele2Director - CVM & Data Science
May. 2018 - Jun. 2020
General Manager - Broadband
PT. XL Axiata TbkGeneral Manager - Broadband
Nov. 2016 - Mar. 2018Greater Jakarta Area, Indonesia- Broadband greenfield set-up - Setting up end-to-end Mobile Broadband strategy & operations - Product management, customer experience, ATL/BTL engagement strategy - Acquisition and channel strategy - Regional strategy - Device and partner strategy - Fixed broadband OSS/BSS, operations strategy - Fixed broadband footprint (Owned build/Co-build/Wholesale) strategy - OTT/IoT strategy for Broadband
General Manager - CVM
PT. XL Axiata TbkGeneral Manager - CVM
Mar. 2016 - Mar. 2018Greater Jakarta Area, Indonesia- Customer journey management - Customer Value Management (CVM) - CVM analytics
General Manager - Customer Analytics & Profiling
Robi Axiata LimitedGeneral Manager - Customer Analytics & Profiling
Jan. 2013 - Feb. 2016Dhaka, Bangladesh- Predictive Analytics - Customer Insights - Social Analyitics - Customer Segmentation & Profiling - VAS customer management - Loyalty strategy development & management - Telecom grade Campaign Management Solution implementation - Telecom CRM implementation - Customer Life-cycle/Value Management (CLM)
Lead Consultant - Business Analytics
N-Able Private LimitedLead Consultant - Business Analytics
Jun. 2012 - Dec. 2012Colombo, Sri Lanka
Senior Manager - CRM, Loyalty and Business Intelligence
VodafoneSenior Manager - CRM, Loyalty and Business Intelligence
Sep. 2008 - Dec. 2011Suva, Fiji Islands- Heading the CRM and Business Intelligence Division - Heading Data Warehousing practice - Managing and implementation of CRM solution - Managing the Loyalty campaigns. Implementation of first Loyalty campaign in Vodafone Fiji Limited using Customer Life Value (CLV) - Implementation of processors for Data Cleansing - Telecom grade Campaign Management Solution implementation - Evaluation of BSS systems – Interconnect Billing Systems, Retail Convergence Billing Systems - Churn and retention management thru implementation of Data mining practice and tools.
Unit Manager - Business Intelligence Strategy & Technology
Dialog Axiata PLCUnit Manager - Business Intelligence Strategy & Technology
Nov. 2001 - Sep. 2008Colombo, Sri Lanka- Implementation of Telecom MIS/BI Platform – Design, Development and Consultation of Company Enterprise Data Warehouse, ETL, OLAP, etc. using Oracle BI, SAP BW *Sri Lanka’s first and largest (9 TB) DW - Analysis, Specification and Design of new Mobile Telecom Business Processes & BPR to strengthen the Organizational BI Platform, Program management - Evaluation and acquisition of Telecom OSS & BSS - PeopleSoft CRM, Kenen Billing System, SAP R/3, Telecoms SDP - Strategy, design, implementations of Charging Systems which encompass CRM, Provisioning, Mediation, Rating, Billing (Post/Pre) for GSM, CDMA, Broadband and Satellite TV - Technical consultation and advice facilitating use of Telecom Business Technology - Voice, SMS, GPRS, 3G, VAS, Pay TV, CDMA, BroadBand, WIFI, WiMax, etc. - Data-Mining, Analytics of Mobile Telecom industry; Eg: Churn, Churn Prediction, Profiling/Segmentation, Loyalty, Tariff Simulation - Software QA - Quality Auditing (ISO 9000/TL9000, 5S)

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Comprehensive Telecom Customer Value Management & Predictive Analytics
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