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United States
Work Background
FreelanceSales Operations Specialist
May. 2020
ASG TechnologiesAccount Executive
Mar. 2019 - Mar. 2020Northeast US
Integra PaperLESS Business SolutionsSr. Solutions Consultant
Feb. 2016 - Feb. 2017Boise, Idaho AreaI enjoy helping company's and organizations meet their business workflow and process changes. The world of business processing, workflow automation and document management is rapidly changing. INTEGRA has been helping organizations get control of their Paper and business processes for over 40 years. We understand this business better than anyone let us help put your information to work for you. My background in managing data and analytics solutions is key to me understanding the unique challenges faced by organizations in today's data driven world. I welcome the opportunity to assist organizations in managing their data and providing analytics to make that date useful for their specific purpose.
IMR-Information at WorkPresident & Chief Operating Officer
May. 2005 - Nov. 2015Camp Hill PA"Harnessing Technology to improve productivity". IMR helps organizations manage their technology and information flow through the implementation of document management, conversion, SAAS, BPO, and workflow automation solutions Sales and Operations management leadership experience in the medical equipment and ECM software integration, document management industries. Proven ability to implement business strategies that improve operating efficiencies and generate revenue while providing superior customer service and satisfaction. Experienced in developing profitable business relationships with clients, customers and partners. Experience in leading cross-functional teams, communicating effectively with all stakeholders and aligning marketing, sales, service, and operations to optimize overall effectiveness and achieve the defined business goals. Project Management Experience leading teams responsible for implementing complex software business process automation solutions.
Geisinger Health System-ISSDirector, Sales and Marketing
Jan. 2001 - Dec. 2005Greater Philadelphia AreaManaged Sales and marketing functions for this medical equipment service organization owned by the Geisinger Health System. Managed staff of 10 sales account managers responsible for selling clinical engineering and medical equipment asset management programs to the healthcare community. Expanded service offering to include IT support programs for the medical community. Supported and implemented consulting engagements to help healthcare organizations comply with new HIPAA regulations.
X-ray Inc.Service Business Manager
Dec. 1998 - Sep. 2001Providence, Rhode Island AreaSold Medical equipment asset management services to healthcare clients throughout the Northeast. Responsible for selling professional services for the maintenance and support for radiology equipment located in major healthcare institutions.
GE HealthcareRegional Operations Manager
Jan. 1983 - Dec. 1995Mid Atlantic States-PA, NJ, MD, DC, VA, NYStarted as Service Support Supervisor and was promoted to District Commercial Manager and the Regional Logistics/Operations Manager. Responsible for all aspects of customer care program including service support, dispatch, contract administration, parts and inventory, warehousing, and overall customer satisfaction. Responsible for daily operations and financial reporting of district and region results. Included facility selection, relocation and support. Sales forecasting system, service reporting, and quality compliance programs for ISO9001. Lead Field representative on teams responsible for developing the GE Customer CARE program. Served on team initially responsible for GE Healthcare Services-Selling GE services for all medical equipment, regardless of manufacturer. This program evolved into the GE Asset Management Program. Served on national teams for service delivery including the roll out of the GE Customer CARE system.
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