Tri-Wool, S.A.Senior Account Manager
Feb. 2018 - Nov. 2020Porto e Região, PortugalLed the full management of client orders for the British and Italian markets, ensuring all styles were sealed for production on time and all delivery deadlines were consistently met. • Oversaw direct developments placed by clients, ensuring seamless execution, cost efficiency, and alignment with brand expectations and market timelines. • Maintained and updated key internal client systems with essential data such as lab test results, graded specs, and critical path documentation (IBTR2, IBFL, DataLink, Edit Track). • Drove proactive follow-ups on production timelines, coordinating closely with suppliers to guarantee on-time deliveries and smooth workflow. • Managed all order inputs in the PHC system, ensuring data integrity and timeline adherence across all development and production stages. • Coordinated all direct development flows within the PHC system, bridging concept to production with precision and consistency. • Handled full back-office operations for the British and Italian markets, maintaining continuous client communication and exceeding expectations. Key Clients:
Benetton, Topman, Topshop, Pretty Green, Balenciaga, 123, Carol, New Look, Marks & Spencer, Debenhams, among others. Core Strengths:
Efficient order and client management, supplier coordination, technical system accuracy, and outstanding client-facing communication to support seamless production and delivery processes.