Javanshir Mistafayev - CTO, NDA

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Work Background

Matrix42Senior 2nd Level Technical Support Engineer

Aug. 2021 - Dec. 2022RemoteSupporting the FortiEDR product for the Matrix42 customers Communication between external customers and product vendors Precise expertise in product knowledge to cover any questions raised and determine the expected behaviour of the product Bug reporting and achieving fixes by constant communication with the product vendor Training the teammates to know the product and working procedures and processes Constant communication with the management to acquire decisions where necessary Interactive sessions with the customers to review their environments and confirm unexpected behaviour of the product and gather evidence where needed

Aras CorporationLead Information Security Engineer

Dec. 2019 - Jul. 2021MinskLeading Product Security Analytics Product Security Analytics is responsible to deliver the end-users a secure product with industry-standard security practices enabled. Tracking internal and external CI\CD processes within the team and with other teams and aligning the needed workflows via communication, documentation, negotiation, training, and more. Any route that brings the final point closer is appreciated and worked on. Maintaining the dedicated workflows to be up to date and aligned with all interested parties constantly. Delivering the expected results within narrow time frames and limited resources. Working closely with team members to achieve the goals and improve processes and workflows. Using several world-known platforms to accomplish the constantly changing market needs and being on the edge of technologies. Reviewing the 3rd party libraries used in the product development thoroughly and providing the well-known THIRDPARTYLICENSE.TXT included in the product shipment images. This process was investigated and detailed documentation was generated to help mitigate the human errors and legal risks. Providing metrics of analytics work and issues to management upon request. Product Security Team Scrum Master Facilitating all the team activities via negotiation, documentation, and communication to provide seamless workflow according to the agreed procedures and processes. Tracking the team progress according to Agile SAFe practices within a SAFe adopted version of the product. Helping teammates to communicate both for working benefits and also outside the office increasing the team spirit. Forming the team status reports for management and providing bi-directional communication where needed. Protecting the team from burning out due to excessive workloads where possible.

KyribaAtlassian Administrator/BI Engineer

Jul. 2019 - Dec. 2019МинскAdministration of Atlassian Jira, Confluence, Service desk systems. Engineering BI via Qlik Sense BI tool, administration, maintenance, support, and BI KPI's creation based on managerial needs. Google Cloud Project's maintenance. SQL DB administration and maintenance. Technical and business knowledge base writer. Monitoring issues via Stackoverflow logs. Monitoring issues via Google Cloud Projects Execution logs. Planning and implementing fail-safe techniques to prevent issues within data infrastructure. Monitoring, reporting, and fixing SQL DB issues. Qlik Sense customer support.

Juno Inc.Technical Support Engineer and Business Analytics

May. 2016 - Jul. 2019Belarus, MinskVast product analytics based on troubleshooting, logs analysis, end-user feedback, and etc. non-routine constant product changes adaptation to resolve issues, find bugs, improve features, and many more. We use the following systems for daily work: Amazon S3, Zendesk, Atlassian (JIRA and Confluence), Twilio, Mixpanel, Grafana, Trello, Humanity, and more tools (both third-party and self-developed). I've also trained new team members to help them get to know the workflow and getting evolved in the team procedures. As an experiment, I've been managing part of the team for some months which brought new ways for workflow and procedures that are still in effective team use. Enlarging the knowledge base and keeping articles up to date. Analyzing system logs and reporting to teams when issues/bugs are found, estimating the impact to the production and end-users. As an additional activity I'm evolved in the Business Analytics team where we constantly monitor live product metrics and fine-tune the parameters when/if needed.

Remotely WorldwideRemote Jira Solution Architect and Head of IT

Apr. 2016Worldwide• Creating complicated solutions based on JIRA capabilities that are not present out of the box to resolve various department needs. • Acting as a JIRA Solution Architect during all phases that use SDLC steps: Planning, Analysis, Design, Implementation, Testing & Integration, and finally Maintenance (Support) of the implemented solution in JIRA • Creating JIRA projects, queries, and reports. • Installing and configuring plugins and deploying to extend JIRA capabilities, making dashboards for JIRA Connect add-ons, configuring custom fields, and supporting JIRA configurations. • Designing custom JIRA workflows for different issue types to assist in the Automation of provisioning, build & deploy servers and applications as well as other continuous integration workflows. • Developing JIRA templates, and complex JIRA workflows including project workflows, screen schemes, permission schemes and notification schemes in JIRA. • Responsible for maintenance, administration, upgrade, and enhancements to JIRA and integrations with other tools or plugins. • Coordinating with all company teams to plan, schedule, implement, and communicate JIRA & plug-in upgrades following established policies and procedures • Developing, implementing and supporting the disaster recovery plans and documentation • Work with stakeholders and clients to design and deliver JIRA workflows to meet the stated and unstated business requirements • Collaborating with cross-functional teams across the organization, gathering requirements to develop, and deliver custom templates, and workflows (automation)

Bank Standard AzerbaijanCard Processing Department Senior Analyst

Feb. 2015 - Dec. 2015AzerbaijanSQL (PL\SQL) Queries. Generating database reports based on requirements. Analysis of various database and banking system errors. Testing of new products implemented to database and banking system. Designing test cases according to vendor\bank documentation, demands, and reports. Testing, troubleshooting, configuring and implementing SMS notification for all card operations to client’s cell phones. Negotiation with vendor (software developing teams, debuggers, programmers) about found glitches and errors, supporting further investigations of problem, testing, and implementing the solutions.

ATL INFO TECHIT Project Engineer

Jun. 2014 - Jan. 2015BakuTechnical solutions for all MES (Ministry of Emergency Situations) buildings and needs Design for new buildings & landscapes (technical part) Full IT Infrastructure equipment & software solution offers Full support during installation & configuration of chosen offers Full after handover support & troubleshooting of chosen offers Implementation of corporate wireless links around the city for emergency situations camera systems Investigation, ordering & implementation of exotic HiTech solutions (video walls, 3d printers, 3d projectors, etc.) Acquiring partnership programs, discounts, and status from worldwide known vendors

Asnaf AlkonIT Manager

Feb. 2014 - Jun. 2014BakuCorporate network infrastructure based on IHG (Intercontinental Hotels Group) includes HP ProLiant servers installation, maintenance, configuration, and troubleshooting. Installing corporate Wi-Fi solutions and monitoring user activities and network load. Network infrastructure is complicated and includes fiber and wired interconnections

AzerCosmos Open Joint Stock CompanySatellite Flight Computer Control Systems Head Engineer

Jan. 2011 - Dec. 2013AzerbaijanMaintaining 24/7 Satellite flight control equipment up and running, basic helpdesk tasks (such as printer maintenance & installation, network troubleshooting, misc errors solutions), flight software & hardware troubleshooting in co-op with software developers, network design &, etc.

$MIS\IT Professional$

Vision Fund AzerCredit LLCMIS\IT Professional

Jun. 2008 - May. 2011BakuVarious tasks for growing the company network, branch installations from scratch, database backup, end-of-day\start-of-day procedures, miscellaneous hardware & software troubleshooting, lotus domino client setup & troubleshooting, implementing remote control system for branches &, etc.

FedEx (Federal Express)Senior IT Project Manager

Nov. 2007 - Nov. 2007BakuSupporting and troubleshooting the wireless network, shared internet connection, MDaemon mail server system Troubleshooting and improving office equipment performance

Baku Innovation Technologies CentreIT Project Manager

Aug. 2007 - Nov. 2007BakuInstalling and configuring wireless pc network for over 40 PC’s Installing and configuring VSAT equipment Installing and configuring Windows Server 2003 with multiple roles (including: DC, Fileserver etc.) Miscellaneous troubleshooting of network, VSAT and single PC’s

AzMiU(Azerbaijan State University of Architecture)Senior Network Administrator

Aug. 2006 - Nov. 2013BakuTroubleshooting computer hardware and software for users and server Troubleshooting printers mice keyboards etc. Installing and configuring Microsoft Windows 2003 server, XP Professional, Office XP, Office 2003, and different software Installing domain environment Configuring and training users to use the domain and active directory services Installing security video surveillance system

Intel CorporationEvent Promoter

Aug. 2006 - Aug. 2006BakuWorking as a promoter for Intel Corporation advertising the Intel Pentium 4 Hyper Threading Technology and Intel Core Centrino by explaining and demonstrating its abilities

SEABAKICT Helpdesk at United Nations Embassy

Oct. 2005 - Aug. 2006BakuWorking for UN (United Nations) embassy as ICT Helpdesk for the whole period of employment Installing and configuring PC and laptop systems using special rules Ordering software and hardware equipment online Ordering installing and configuring power security system for server Managing domain and mail accounts Troubleshooting pc and laptop systems Troubleshooting network connection cables and equipment Connecting and running IR wireless headphones for multilingual translation during conferences Installing and troubleshooting wireless network routers

NHE(Norwegian Humanitarian Enterprise)Senior IT Manager

Jan. 2002 - Aug. 2007BakuSupporting and troubleshooting network server with file server, domain server, dhcp server roles, also hardware troubleshooting and upgrading Supporting and troubleshooting e-mail accounts online and locally for users Improving network and fileserver infrastructure, creating security system with antiviral protection and backup Basic webdesign and web content management