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Work Background
Executive Assistant
FreelanceExecutive Assistant
May. 2022Remote
Online Business Manager
FreelanceOnline Business Manager
Apr. 2022RemoteYour strategic partner with more than a decade of outsourcing and remote work expertise. Adept at managing online businesses, training, operations, management and talent acquisition. Expertise spans US Telco, Health, Travel, Sales, Marketing, and E-Commerce. Connect today for a dynamic collaboration!
Training Lead at 24-7 Intouch
24-7 IntouchTraining Lead at 24-7 Intouch
Aug. 2017 - Mar. 2022Philippinesβ€’ Manages a team of Product Trainers for a huge hospitality brand, supporting North America. β€’ Support modalities including phone, chat, and email (customer support) β€’ Oversees all training related functions for Manila site - new hire onboarding training, core skills training, cross-skilling & self-paced online training. β€’ Works closely with Operations and other Ops Support group functions. β€’ Works with the client about new hire onboarding classes, LMS course completion, and training curriculum revisions. β€’ Responsible for various tasks such as client-partner meetings, attends business reviews, reporting obligations and project management. β€’ Good understanding of HR and local labor regulations β€’ Implementation of comprehensive professional development plans and training programs. β€’ Uphold existing best practices of the training department, while developing and communicating new procedures.
Trainer
24-7 IntouchTrainer
Jan. 2017 - Aug. 2017UP Town Centerβ€’ Provide training to new and existing employees β€’ Develop and deliver training plans and curriculum to classes of up to 20 people β€’ Demonstrate and utilize a variety of facilitation techniques β€’ Develops and administers knowledge assessment testing β€’ Assist with QA monitoring, feedback and coaching β€’ Maintain up-to-date reporting on training progress, effectiveness and improvements β€’ Stay informed of current client products and services β€’ Interact with partners, ensuring they understand the training environment, successes and opportunities for development.
Product Trainer
TeleperformanceProduct Trainer
Mar. 2013 - Oct. 2016
Subject Matter Expert
TeleperformanceSubject Matter Expert
Feb. 2012 - Feb. 2013
Customer Service Representative
TeleperformanceCustomer Service Representative
Feb. 2010 - Feb. 2012

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