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Work Background
FreelanceExecutive Assistant
May. 2022Remote
FreelanceOnline Business Manager
Apr. 2022RemoteYour strategic partner with more than a decade of outsourcing and remote work expertise. Adept at managing online businesses, training, operations, management and talent acquisition. Expertise spans US Telco, Health, Travel, Sales, Marketing, and E-Commerce. Connect today for a dynamic collaboration!
24-7 IntouchTraining Lead at 24-7 Intouch
Aug. 2017 - Mar. 2022Philippines• Manages a team of Product Trainers for a huge hospitality brand, supporting North America.
• Support modalities including phone, chat, and email (customer support)
• Oversees all training related functions for Manila site - new hire onboarding training, core skills training, cross-skilling & self-paced online training.
• Works closely with Operations and other Ops Support group functions.
• Works with the client about new hire onboarding classes, LMS course completion, and training curriculum revisions.
• Responsible for various tasks such as client-partner meetings, attends business reviews, reporting obligations and project management.
• Good understanding of HR and local labor regulations
• Implementation of comprehensive professional development plans and training programs.
• Uphold existing best practices of the training department, while developing and communicating new procedures.
24-7 IntouchTrainer
Jan. 2017 - Aug. 2017UP Town Center• Provide training to new and existing employees
• Develop and deliver training plans and curriculum to classes of up to 20 people
• Demonstrate and utilize a variety of facilitation techniques
• Develops and administers knowledge assessment testing
• Assist with QA monitoring, feedback and coaching
• Maintain up-to-date reporting on training progress, effectiveness and improvements
• Stay informed of current client products and services
• Interact with partners, ensuring they understand the training environment, successes and opportunities for development.
TeleperformanceProduct Trainer
Mar. 2013 - Oct. 2016
TeleperformanceSubject Matter Expert
Mar. 2012 - Mar. 2013
TeleperformanceCustomer Service Representative
Mar. 2010 - Mar. 2012
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