Rafi Suarez

OBM/EA/VA @Freelance

Philippines🔥 Startup Founder💸 Marketing✔️ ITBusiness Owner📝 Influencer or Blogger💼 C-level Executive🗿 HR🐦 Design🧨 Consulting🎥 Entertainment🏦 Finance🏐 SportsRecruiterTraining&Development SpecialistAdministrative SpecialistCommunity ManagerCommunications ManagerCustomer Researcher

💼 Online Business Manager (Operations) 👩🏻‍💻 General and Executive Virtual Asst. My name is Rafi, and I'm here to assist you in upholding your brand's values while efficiently managing operations. Whether you're a startup, a small business, or a large corporation, I'm dedicated to providing support to meet your unique needs. With over a decade of combined experience in the BPO industry and as an Executive Virtual Assistant, I bring a wealth of expertise to the table. Having successfully served diverse markets, from US Telco, Health and Wellness, Travel & Hospitality, Sales Consulting, Marketing and E-Commerce. My understanding of industry dynamics and proven track record of success enable me to offer solutions that drive efficiency and productivity. From optimizing processes to team management and executive support, I'm here to help your brand thrive. Let's connect and explore how I can support your business in achieving its goals and making a positive impact in the world!

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Work Background

FreelanceExecutive Assistant

May. 2022Remote

FreelanceOnline Business Manager

Apr. 2022RemoteYour strategic partner with more than a decade of outsourcing and remote work expertise. Adept at managing online businesses, training, operations, management and talent acquisition. Expertise spans US Telco, Health, Travel, Sales, Marketing, and E-Commerce. Connect today for a dynamic collaboration!

24-7 IntouchTraining Lead at 24-7 Intouch

Aug. 2017 - Mar. 2022Philippines• Manages a team of Product Trainers for a huge hospitality brand, supporting North America. • Support modalities including phone, chat, and email (customer support) • Oversees all training related functions for Manila site - new hire onboarding training, core skills training, cross-skilling & self-paced online training. • Works closely with Operations and other Ops Support group functions. • Works with the client about new hire onboarding classes, LMS course completion, and training curriculum revisions. • Responsible for various tasks such as client-partner meetings, attends business reviews, reporting obligations and project management. • Good understanding of HR and local labor regulations • Implementation of comprehensive professional development plans and training programs. • Uphold existing best practices of the training department, while developing and communicating new procedures.

24-7 IntouchTrainer

Jan. 2017 - Aug. 2017UP Town Center• Provide training to new and existing employees • Develop and deliver training plans and curriculum to classes of up to 20 people • Demonstrate and utilize a variety of facilitation techniques • Develops and administers knowledge assessment testing • Assist with QA monitoring, feedback and coaching • Maintain up-to-date reporting on training progress, effectiveness and improvements • Stay informed of current client products and services • Interact with partners, ensuring they understand the training environment, successes and opportunities for development.