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Work Background
IT Support Specialist III
VacasaIT Support Specialist III
Apr. 2022Skills: Keynote · User Management · Attention to Detail · Jira · Customer Service · Identity and Access Management (IAM) · iOS · Confluence · Git · Mac · Mobile Device Management · Help Desk Support · OS X · Responsiveness · CRM · Software as a Service (SaaS) · Communication · Team Building · Teamwork
IT Support Specialist II
VacasaIT Support Specialist II
Oct. 2021 - Apr. 2022Skills: Keynote · User Management · Attention to Detail · Jira · Customer Service · Identity and Access Management (IAM) · iOS · Confluence · Git · Mac · Mobile Device Management · Help Desk Support · OS X · Responsiveness · CRM · Software as a Service (SaaS) · Communication · Team Building · Teamwork
IT Support Specialist
VacasaIT Support Specialist
Nov. 2020 - Oct. 2021Boise, Idaho, United StatesSkills: Keynote · User Management · Attention to Detail · Jira · Customer Service · Identity and Access Management (IAM) · iOS · Confluence · Git · Mac · Mobile Device Management · Help Desk Support · OS X · Responsiveness · CRM · Software as a Service (SaaS) · Communication · Team Building · Teamwork
IT Service Desk Technician II
VacasaIT Service Desk Technician II
Dec. 2019 - Mar. 2020Boise, Idaho, United StatesSkills: Keynote · User Management · Attention to Detail · Jira · Customer Service · Identity and Access Management (IAM) · iOS · Confluence · Git · Mac · Mobile Device Management · Help Desk Support · OS X · Responsiveness · CRM · Software as a Service (SaaS) · Communication · Team Building · Teamwork
IT Service Desk Technician
VacasaIT Service Desk Technician
Apr. 2019 - Dec. 2019Boise, IdahoSkills: Keynote · User Management · Attention to Detail · Freshservice ITSM · Jira · Customer Service · Identity and Access Management (IAM) · iOS · Confluence · Git · Mac · Mobile Device Management · Help Desk Support · OS X · Responsiveness · CRM · Software as a Service (SaaS) · Communication · Team Building · Teamwork
Genius
AppleGenius
Mar. 2015 - Feb. 2019BoiseProvided customers with professional hands-on support and translated technical knowledge needed for all their Macintosh and iOS devices. Repaired, replaced, and calibrated malfunctioning or damaged hardware in mobile and desktop devices. I was able to provide services to between an estimated 4,800-7,000 customers per calendar year.
Technical Specialist
AppleTechnical Specialist
Jun. 2012 - Mar. 2015Santa Barbara, California AreaManaged customer expectations and experience while translating technical information to beginner-level understanding. Collaborated with teammates to consistently provide world class customer service and built a community of loyal customers.
Specialist
AppleSpecialist
Aug. 2011 - Jun. 2012Boise, Idaho AreaEducated customers about products, software, and device usage to encourage excitement about the company’s ventures and values. Provided product demonstrations and presentations in a variety of formats and environments to various sizes of audience.
Intern in Web Analytics & Social Media
Wire Stone – Part of Accenture InteractiveIntern in Web Analytics & Social Media
Aug. 2009 - Apr. 2010Boise, Idaho AreaCreated client-facing reports from web analytics data using vendor interfaces. Evaluated web analytic implementations by examining page level tags to better provide and optimize the overall user engagement experience. Drew insights and recommendations on site-related metrics I was able to provide the latest analysis to the client and brief them on actionable items. Provided needs analysis for customers and provided them with actionable insights via web analytics. Social media is not only great for getting information out about new products, but for actively engaging with users/consumers. Finding out what users need and delivering quality customer service, this not only creates a stronger bond with the consumer, but the brand. On a daily basis I discovered actionable insights for clients thru the use of social media on many levels. Socially I have been engaged for over 10 years with online media.
Creative Assistant
Renewal Consignment HomewaresCreative Assistant
Jul. 2009 - Dec. 2009Boise, Idaho AreaCreatively assisted a local consignment store with day-to-day operations. Provided quality customer service to consigners, customers, and inquiries.
Salesman / Photo Finishing Clerk
Idaho Camera & AdventureSalesman / Photo Finishing Clerk
Aug. 2007 - Oct. 2008Maintained healthy customer relationships through effective communication. Inspired confidence in buyers of the company’s reputation and brand to gain advantage over the competition. Assisted customers with products and follow up to ensure satisfaction.
Supervisor
Amici: Coffee & WineSupervisor
Feb. 2007 - Mar. 2007Eagle, IDSupervised the staff at a start-up coffee an wine shop. Made sure customers were well cared for and that meals/drinks were served in prompt manner.
Concession Services
The Flicks Theater & Rick’s Cafe AmericainConcession Services
Aug. 2006 - Jan. 2007Boise, Idaho AreaServed food and drinks at the concessions counter for an independent film theater. Assisted customers with orders and/or tickets sales/rentals. Maintained stocking supplies as well as cleaning the cafe area.
Sales Associate
Pier 1Sales Associate
Oct. 2005 - Jan. 2006Meridian, IDResponsible for keeping the stockroom organized for incoming freight shipments. Assisted customers in furniture selection as well as advising them on home décor.
Campus Representative
AppleCampus Representative
Feb. 2005 - May. 2005Boise, Idaho AreaApple Campus Representative for Boise State University. Expanded the campus knowledge of Apple products. Marketed and raised awareness of the Apple brand at all major school functions and activities.
Fabrications and Molding
Garner Holt Productions, Inc.Fabrications and Molding
Feb. 2003 - Sep. 2003San Bernardino, CAVacuum-formed large sheets of plastic to plaster molds for animatronic attractions. Created large fiberglass shells for up and coming theme park attractions. Learned chemical compounds and processes.
Customer Experience Officer
Office DepotCustomer Experience Officer
Sep. 2002 - Feb. 2003
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