Monalissa Quevedo - Crew Performance Manager | Human Resources, Navigator Gas

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Work Background

Navigator GasCrew Performance Manager

May. 2023National Capital Region, Philippines- Evaluate seafarers’ development needs and ensure necessary training is adequately coordinated for their current and the next higher ranks. - Provides coaching and mentoring to UltraShip ApS and Navigator Gas Seafarers. - Evaluate seafarers’ learning and development progress. - Responsible for Competency Development budgets and expenses. - Analyze KPI and ensure corrective actions are implemented to achieve the objectives. - Support UltraShip ApS during DoC and TMSA audits.

C TeleportSales Executive

Jan. 2023 - Apr. 2023

SeafairSenior Advisor

Sep. 2022 - Dec. 2023Philippines

SeafairOperations Manager / President

Dec. 2020 - Sep. 2022Metro Manila, National Capital Region, PhilippinesManage operations of Seafair PH Manage and review pre-embarkation processes for seafarers, from training to travel arrangements Recruit new seafarers to join Seafair Review seafarer's certifications and update the internal database Constantly find new ways to automate and innovate on existing processes

Döhle Seafront Crewing (Manila), Inc.Career Development Coordinator

Jul. 2019 - Dec. 2020Facilitate cadet sourcing from selected schools, crew endorsement and walk-in applicants. Monitor career development of cadets, engine boys and all ranks to determine readiness for promotion. Recommend remedial action for non-performing seafarers. Establish and sustain a system of system gap analysis and interventions to bridge skill gap of Filipino seafarers. Coach and mentor career development coordinators

EMA MarineCrewing Manager

Feb. 2019 - Apr. 2019Addis Ababa, EthiopiaResponsible for staff development of 9 crewing officers and maintain engagement through coaching and one on one sessions, debriefing Ethiopian Seafarers for any performance/disciplinary related issues upon disembarkation. Provide periodic reporting of manning agency performance monitoring requirements. Active participation in projects and creation of process flows/SOP’s

Maersk Line Fleet Management & TechnologyPerformance Management Coordinator

Dec. 2016 - Jan. 2019Manila, PhilippinesResponsible for the appraisal process of Top 2 ranks (Master and Chief Engineer), Top 2 Performance Improvement Plan (PIP), disciplinary coordination and monitoring, SAP UID and MY HR profile creation for all rank. Single point of contact for all Maersk Line departments in relation to Top 2 Appraisal, Promotions, PIP and Disciplinary

Maersk Line Fleet Management & TechnologyFleet Crew Operator

Dec. 2012 - Dec. 2016ManilaResponsible for long term planning of Maersk Line officers and ratings in coordination with local manning offices to adequately man Maerk Line vessels at all times. Responsible for coordination of vessel operations and all tasks related to embarkation and disembarkation of seafarers on vessels, updating and maintaining records and data into the personnel/planning system. Responsible for promoting career development of sea staff.

Maersk Line Fleet Management & TechnologyFleet Crew Assistant

Aug. 2012 - Dec. 2012Metro ManilaActive support for the team of Crew Operators for effective coordination of vessel operations and tasks related to embarkation and disembarkation of seafarers. Updating and maintaining records into the personnel/planning system. Flight booking and coordination with Port Agents for officer's smooth embarkation.

JPMorgan ChaseOperations Specialist

Jul. 2011 - Jul. 2012Conduct Quality Review

GENPACTProcess Developer, Retail Customer Service - Wells Fargo Bank

Jan. 2008 - Jul. 2011Attending to customers' questions and concerns about their accounts.

GENPACTLoan Recovery Specialist - Wachovia Bank

Jan. 2008 - Jun. 2009Internal Recovery Working on queues to obtain collection from charged-off Visa, Instant Cash Reserve, Consumer Loan accounts Set-up payment arrangements or try work for a settlement Make sure to hit team and personal goals Process Auto Debit, Credit Card/Debit Card Payments over the Phone Receive inbound calls for payment processing Skip Tracing for accounts with no recent contact details available Manually calendar out work queues

HSBCAssociate for Collections - UK

May. 2006 - Dec. 2006Collections

ICT GroupTelephone Sales Representative

May. 2006 - Dec. 2006Calson Card Protector Calling Zellers and Bay Cardholders to offer this extra service which will protect their cards from fraudulent use when it gets lost or stolen. Making sure to hit one sale per hour. No held sales. (Invalid Sales) Perfect Quality General Motors Platinum MasterCard Calling pre-approved General Motors Customers and have them sign up for the GM platinum MasterCard.

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