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Work Background
CG Corp GlobalGlobal Chief Human Resources Officer
Oct. 2023Dubai, United Arab EmiratesBrought new leadership talents across the functions along with the Chairman and Managing Directors. Designed and Developed Business Council Forums (MDs council and Chairman’s Council) as part of building family constitution of the promoters. Mentor three MDs and built people capabilities for their business verticals Set up Centre of Excellence division in Global HR Head Quarter Set up Leadership Management Academy in Nepal and Moldova for nurturing young leaders in house. Designed course curriculum and executed the academy operations. Managed stakeholders, especially Managing Directors and Chairman tactfully in driving their focus to growth and development strategies. Guided senior leadership on stake holder management tactics. Designed and Implemented Forced Ranking and cleaned up the poor performers in India and Nepal. Built a team for Employee Engagement and Employer Branding activities across all businesses – 38 % followers’ growth in one year in Linked-in in Nepal Drove workforce optimization for cost effectiveness by way of job analysis and evaluation. Advisor and change agent to Chairman, Managing Directors and SBU Heads Introduced KPI for leadership team in India and Nepal in lines of 4 pillars of Balance Score Card Principle. Championing Diversity & Inclusion Talent Management Visionary: Collaborated with the Chairman & leaders to formulate robust talent strategies, including succession planning, retention initiatives, and leadership development programs.
Wakira InvestmentsDirector Human Resources & Business Operations
Nov. 2016 - Oct. 2023United Arab EmiratesStart-up HR Framework and Organization designing – from project, pre-opening to opening Hired leadership team, facilitated the acquisition and integration of businesses when restaurants were taken over. Developed HR Policies and Systems. Created PMS mechanisms. Made the Grade structure for F&B based on the C&B Policy, the Parent Company developed with Hays group. Managed Restaurant Projects – Design, Construction, Approvals, Fit out, Hiring, Execution of Operations. Lead the team on ERP implementation (IT reported to me) HR / legal Due diligence during acquisition of Companies (legal matters were handled at my office) Managed downsizing and worked on different scenarios for business re-engineering. Managed HR & Operations of 13 acquired restaurants, 3 hotel-based F&B Operations, 1 e commerce tech start up. Co facilitated the integration with a holding company – Union Capital UAE for an IPO journey along with CEO Having a passion towards F&B business, I was also actively involved in decision making of menu, menu engineering, operational processes, people management, training and mystery shopping activities. - Operations Head - Oct 2017- Nov 18 - Revenues up by 24% from Oct 2017 to March 2018.
- Handled same role again in August 2021 – till Oct 2023 and brought the revenues up by 146% (August 21 – Oct 22) besides improving the customer review ratings in platforms like Zomato, Talabat, Google, Trip Advisor etc. - Courtyard by Marriott F&B business initiatives resulted in an EBITDA of 12 to 15% - Food cost on Gross Sales brought down to 28.5% from that of 32%
SFC Group LLCCorporate Head - Human Resources
Oct. 2013 - Nov. 2016Abu Dhabi• Led a team of 12 in HR, Training, and Administration to redesign HR policies and work processes.
• Saved USD 55K on recruitment costs in 2014 by sourcing new leadership talents internally.
• Provided HR analytics to optimize revenues, forecast manpower needs, and maximize employee utilization.
Vana, Dehradun, IndiaAssistant Vice President & Head - Human Capital, Scalability , Innovation
May. 2011 - Sep. 2013New Delhi IndiaHeaded Human Capital with Max Ventures, an Investment Venture of Max India Promoters having businesses : 1. Hospitality 2. Senior Living 3. Medical Education 4. Integrative Medicine Built the leadership team for all functions in each business verticals, set up workflows, designed and implemented HR policies with an energy filled positive work culture. Instrumental in designing and conceptualizing the business strategy for Hospitality business along with CEO of Vana Retreats Pvt Ltd. Nurtured the executive team of startup wellness retreat towards opening during the Pre-Opening phase. Have facilitated Antara - Senior Living's HR function to be independent by handholding the HR team for a definite period. Worked for the brand Vana as its core management team in designing and developing brand guidelines, brand standards, website, IT and software execution and strategy training
ELITE HOSPITALITY LLCGeneral Manager - Human Resources
Sep. 2008 - Apr. 2011Kingdom of BahrainElite Hospitality is a renowned business operation based in the Kingdom of Bahrain with business verticals as: Hotels Service Apartments Facility Management I headed the HR department at Corporate with a team of 12 members and managed the systems and processes very well, creating a high level of employee satisfaction. Designed and developed a comprehensive HR Systems and Processes for the entire group. Created work flow and built a cohesive team who are people friendly and committed. Worked on HR Policies and communicated the same to senior management assertively to get the same implemented.
Southern Franchise Co. LLC, UAE ( Hotels, Fastfoods, Restaurants & Industrial Catering)Group Human Resources and Training Manager
Feb. 2007 - Aug. 2008This was my first international exposure. I had taken up this assignment only to explore my opportunities in International HR platform. This assignment made me tune my skills in dealing with the multicultural environment, highly competitive market, an environment which was led by money and not by care for people. I learned the local laws, statutory regulations and the culture of work in this part of the world. Within a period of six months, I was on the race and could develop a performance management system for the Company where it didn't have any such practice. My passion for systems and processes made HR workflow more clear and transparent for all. Handled international recruitment from India, Nepal, Philippines, Srilanka, Pakistan, Myanmar, Indonesia.
Ista HotelsDirector - Human Resources
Aug. 2005 - Jan. 2007Bangalore, IndiaCall of Hotels was disturbing my sleep. Nikhil, a senior colleague at Oberoi Hotels wanted me to be with him for a challenging assignment of opening a new Brand in Bangalore, India. Ista is a new brand under IHHR hospitality with a renowned brand Ananda in the Himalayas, a top spa brand of the world. I took up this challenge for the want of having a pre-opening experience in my career. I nurtured the HR department with a challenge of employer brand building for a new unknown brand. I had the opportunity to develop a grade system, policy, processes, formats and forms, training and development strategy, compensation structure , performance appraisal system etc. I had my hands on to the pre-opening tasks like obtaining licenses like health license, Fire license, Liquor license etc. I built the team at Ista by various recruitment methods like road shows, campus placements, direct recruits etc.
Manipal Education and Medical Group International India Pvt. Ltd.Head - Human Resources
Nov. 2004 - Jul. 2005Bengaluru Area, IndiaAn interesting change in a job after being shaped and sharpened by the set systems and disciplines of Oberoi Hotels and resorts. Having worked in an environment of pre-set structure, I was feeling like a machine and wanted to see other industry and arena of work. I ventured into Hospital and took charge of Hospital HR as its Head HR having to manage a workforce of 2000 employees, including 350 doctors and specialists. A different field of function and managed to get a good command over the people in the hospital. I handled communication activities to large populations and developed a robust performance management system in the entire hospital. I could execute a new training system for patient care and developed training modules for caregivers.
Oberoi Group of Hotels, IndiaManager - Human Resources
Oct. 2000 - Oct. 2004Jaipur , Bangalore , Cochin and ChennaiI learned my alphabets here. I started with Oberoi group at their luxury brand - Raj Vilas Oberoi in Jaipur as Cluster Assistant Training Manager, handling both Raj Vilas Oberoi and Trident Jaipur. It was an ocean of professionals and all that you have to do is to jump into a mold. I struggled but squeezed myself into the system. It was a tough learning experience. Didn't do much of training than Orientation and a few behavioral training sessions in supervisory development, communication, team building etc. I then moved to Bangalore Oberoi as Training Manager but accidentally fell into Human Resources function and handled Union negotiation, HR activities, besides handling Training of behavioral skills for the employees. I was then promoted to Trident Cochin as its HR Manager where I handled the HR functions of the hotel as well as managed the pre-opening of Oberoi's luxury cruise liner - Vrinda in Kerala. I then moved to Chennai Trident Hotel as its HR Manager where I handled Union, HR functions, HR developmental activities etc.
Hotel Marine PlazaTraining Manager
Jun. 1999 - Sep. 2000Picked up by Mr. Manoj Bhatia, An ex Oberoi professional. My teaching skills in a catering college was all that I had in my hand. The environment gave me the option to get my way through as a trainer in an operational hotel. I got into training lower level staff on standards, grooming, teamwork, communication, courtesy etc. I was given the assignment to develop and implement SOPs for the entire hotel operations. This assignment was passionately taken and I enjoyed working on it as my own creation. This is one document that the entire group used afterwards. Hotel Marine Plaza being a flagship hotel of Sarovar group at that time, I was deputed to conduct training in their sister concerns including pre-opening of Geoffrey's in Delhi.
Anjuman-I-Islam's IHMCT OfficialSenior Lecturer
Feb. 1995 - Jun. 1999Led by my guide and philosopher late Mr. Shalia, a veteran Finance Professor in Institute of Hotel Management, Mumbai, I ventured into something which I loved doing - Teaching. A young lad at that time, it was fun teaching students who probably would be a few years younger to me. Passion kept me on my toes and I became a winner of the best teacher award. I taught F&B training module for students; Designed a question bank for F&B; Prepared students for the interviews; Handled training and placement for students during my interesting tenure here.
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