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Work Background
FastFocusVP, Sales & Client Success
Sep. 2024Austin, Texas, United States · RemoteAs the Vice President of Sales & Client Success at FastFocus, I drive strategic initiatives to expand client partnerships and deliver innovative solutions that empower organizations to gain deep consumer insights quickly and efficiently. My role involves leading cross-functional teams in sales, marketing, and client engagement, ensuring the alignment of our solutions with the evolving needs of our clients across various industries. Key Responsibilities: -- Lead and develop the sales strategy, focusing on growing revenue and forging long-term client relationships.
-- Oversee client success efforts to deliver outstanding customer experiences, ensuring successful onboarding, retention, and expansion of accounts.
-- Collaborate with product development and marketing teams to ensure client feedback shapes our platform's continuous innovation.
-- Provide strategic insight into market trends and opportunities, positioning FastFocus as a leader in the agile consumer insights space. With a commitment to driving results and creating value for our clients, I’m passionate about leveraging FastFocus’s cutting-edge technology to enable faster, more informed decision-making through real-time consumer data.
BrightLeaf Group IncClient Success Director
Jun. 2023 - Sep. 2024Austin, Texas Metropolitan Area · RemoteAs Client Success Director at BrightLeaf Group, I managed client relationships and project delivery, ensuring business goals were met efficiently. I led the PMO, streamlining project management practices across teams for consistent results. I worked with Texas Government agencies, improving their digital platforms and operational processes with tailored solutions.
ImprovingSales Enablement Specialist
Jan. 2021 - Jun. 2023Austin, TX, United States · HybridSupported the sales team by providing tools, training, and resources to improve sales performance. Worked closely with marketing, product, and leadership to ensure sales teams had the information and resources needed to succeed. Key Responsibilities:
- Developed sales enablement processes to enhance sales team efficiency.
- Led training sessions to improve product knowledge and sales strategies.
- Managed sales tools and content to keep resources up to date.
- Worked with cross-functional teams to align sales with company goals.
ImprovingVP, Growth Marketing Nearshore
Jun. 2020 - Jan. 2021Austin, Texas Metropolitan Area · On-siteOversaw marketing efforts for the nearshore business after iTexico’s acquisition by Improving. Focused on scaling marketing initiatives and generating leads for the U.S. and Mexico markets. Key Responsibilities:
- Managed marketing strategy for the nearshore business post-acquisition.
- Led campaigns to increase lead generation and brand awareness.
- Coordinated marketing efforts across U.S. and Mexico offices. Skills: Growth Marketing, Lead Generation, Brand Positioning, International Coordination
360 DESIGNDirector of Business Development
May. 2020New York City Metropolitan Area · RemoteIn my role as Director of Business Development at 360Design, I drive strategic growth by identifying and cultivating new business opportunities. I work closely with cross-functional teams to build long-term client relationships and deliver tailored digital solutions that encompass brand strategy, UX/UI design, digital transformation, and emerging technologies such as VR/AR. My focus is on aligning 360Design’s capabilities with client needs, expanding our portfolio, and ensuring the successful execution of high-impact projects that deliver measurable results.
Beck Media & MarketingVP, Business Development
Dec. 2019 - Sep. 2020Austin, Texas AreaAs VP, Business Development at Beck Media & Marketing, I advised and supported business development efforts, focusing on strategic growth and building key client relationships.
![Chief Marketing Officer [Fractional - pre-acquisition — iTexico]](https://d1cg29ukvkl76a.cloudfront.net/media_files/publicmedia/6fa6f45422d1618ffed4aacc33b00bc682e652785b0fd21215bdd980c70aeb68/profile_search-67130_experience_logo.jpg){kind=logo}
ImprovingChief Marketing Officer [Fractional - pre-acquisition — iTexico]
Oct. 2019 - Jun. 2020Austin, Texas AreaLed iTexico's marketing strategy, focusing on driving business growth and preparing the company for acquisition. Managed branding, demand generation, and marketing campaigns to support company goals. Key Responsibilities:
- Developed and executed iTexico’s marketing strategy.
- Ran demand generation campaigns to drive new business. Skills: Marketing Strategy, Demand Generation, Branding, Acquisition Preparation
HeresyVP, Sales + Client Success
Apr. 2019 - Dec. 2020Austin, Texas Area · RemoteAs VP of Sales and Client Success at Heresy, I led sales strategy and managed client relationships, driving revenue growth and customer retention. I oversaw a team responsible for new business development and client success, ensuring alignment between client needs and product offerings. I also handled contract negotiations, renewals, and key account management while improving processes based on client feedback and data insights.
FastFocusVP, Sales & Client Success
Mar. 2019 - Dec. 2020New York City Metropolitan Area · RemoteAs VP, Sales & Client Success at FastFocus, I led sales strategies and ensured seamless client experiences, focusing on driving growth and strengthening client relationships.
Sol MarketingVP, Growth Strategy
Jul. 2018 - Mar. 2019Austin, Texas AreaAs VP, Growth Strategy at Sol Marketing, I focused on creating and implementing strategies to drive business growth and strengthen client relationships.
Bulldog SolutionsManaging Director/Group Account Director
Jan. 2016 - Jul. 2018Austin, Texas Area · On-siteAt Bulldog Solutions, I managed a portfolio of client accounts, driving client success, P&L management, account retention, and growth. I led strategic planning and execution of complex B2B marketing programs for some of the world’s largest brands, ensuring a balance between technical insights and creative execution.
Bulldog SolutionsAccount Director & Strategist
May. 2015 - Dec. 2015Austin, Texas Area · On-siteAs a Consultant and Account Director, I worked with key clients such as IBM Cloud Data Services, Sage, and Symantec, leading strategy development and execution for high-impact B2B marketing campaigns.
Business Development & Client ServiceConsultant
Mar. 2014 - May. 2015Austin, Texas Area · RemoteProvided business development and account management services, focusing on growing client relationships and delivering strategic project success. Managed key accounts and collaborated with teams to drive results. I worked with a variety of start-ups and small boutique digital agencies at this time.
AdPeople WorldwideGroup Account Director/Global Program Director
Jun. 2009 - Apr. 2013Austin, Texas AreaLed global marketing campaigns for high-profile clients, managing cross-functional teams and ensuring alignment with business goals across 70+ markets. Oversaw multi-million-dollar accounts, delivering consistent digital content and driving measurable results.
AdPeople WorldwideAccount Director/Senior Strategist
Apr. 2008 - Jun. 2009Managed client relationships and campaign execution, working with internal teams to deliver tailored marketing strategies. Focused on digital content, ensuring alignment with client objectives and driving successful outcomes.
Kay Johnson-Suglia LLCBusiness Development Consultant
Apr. 2005 - Mar. 2008Austin, Texas Metropolitan Area · RemoteLed business development efforts and managed client relationships across various industries. Focused on account management, ensuring successful project delivery and long-term client satisfaction through strategic insights and collaboration.
Magnani Caruso DuttonAccount Director, Business Development
Jun. 2000 - Mar. 2005New York City Metropolitan Area · On-siteLed business development and managed key client relationships for brands including AT&T, Sephora, Tiffany's, HBO, Lego, and Partnership for Drug-Free Kids. Secured new business and delivered digital marketing and web design solutions for high-profile clients.
AGENCY.COMGroup Account Director & Account Director
May. 1998 - Jun. 2000New York City Metropolitan Area · On-siteManaged the British Airways (US) account, overseeing digital marketing strategies and web development projects. Led cross-functional teams to deliver on client goals, ensuring alignment with business objectives and timelines. Focused on building long-term relationships while managing large-scale digital initiatives.
Snickelways InteractiveAccount Manager, Project Manager
Jan. 1996 - Dec. 1998New York City Metropolitan Area · On-siteManaged client relationships and led project delivery during the early days of e-commerce, pioneering digital business solutions for retail, distribution, and manufacturing. Oversaw project timelines, budgets, and coordinated teams to meet client objectives while driving innovation in a rapidly evolving space.
Independent Visions InternationalProducer
Jan. 1995 - Dec. 1995New York City Metropolitan Area · On-siteWorked as Producer on industrial video projects for IBM, handling the full production process from concept to final delivery.
Domestic Abuse Awareness ProjectExecutive Director
Jan. 1994 - Dec. 1995New York City Metropolitan Area · On-siteAs Executive Director at Domestic Abuse Awareness, I had the privilege of working alongside renowned photographer Donna Ferrato, whose groundbreaking work, including the "Living with the Enemy" project, has raised critical awareness about domestic violence in the U.S. One of the iconic photos from this collection, "Behind Closed Doors," was selected by TIME as one of the most influential images of all time, highlighting the pressing issue of domestic abuse. My role focused on business development, fundraising, and overseeing the licensing of a 6,000-photograph archive, helping to sustain and amplify the impact of this vital project.
Benton FoundationProgram Associate
Jan. 1991 - Dec. 1994Washington, District of Columbia, United States · On-siteAs Program Associate at Benton Foundation, I contributed to strategic initiatives focused on nonprofit communications and public interest in the emerging digital age. I supported the development of key publications such as Strategic Communications for Nonprofits, facilitated workshops, and played a role in organizing national conferences like Access and Equity in the Emerging Communications Environment and the Public Interest Summit. These efforts involved collaboration with leading foundations and policy influencers, including a keynote from Vice President Al Gore.
Public Interest Video Network/New Voices RadioProgram Development Associate
Jan. 1989 - Dec. 1991Washington, District of Columbia, United States · On-siteLed business development efforts, securing grants to fund nonprofit video production and radio programming. Supported the production of sustainability awareness videos for PBS and managed New Voices Radio, broadcast across 200+ NPR college stations.
Smithsonian Institution, Museum of Natural HistoryPublic Relations Liaison
Jan. 1987 - Dec. 1988Townsville, Queensland, Australia · On-siteAs the Public Relations Liaison for the Smithsonian Institution at the Great Barrier Reef Aquarium, I played a key role in educational outreach and scientific support. I was responsible for writing engaging educational articles tailored for 8th-grade students, simplifying complex marine biology topics to inspire young learners. Additionally, I supported the museum's scientific team in the lab, contributing to ongoing research and public education initiatives related to the Great Barrier Reef's biodiversity and conservation efforts.
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