The Access GroupCredit Controller & Dispute Management
Feb. 2024 - Apr. 2025WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia• Handling three different entities for Credit Control and Dispute Management roles; Accountant, Coins and Fathom. • Develop and maintain working relationship with 4000++ customers based in Australia/ ANZ. • Checking customer’s credit and approving or denying it, based on industry standards. • Managing portfolio of receivables accounts; collections, credit management. • Negotiating payment plans and setting up terms and conditions. • Setting up repayments and working with Manager of Finance. • Cooperation with cross function teams within SSC for monthly closing activities. • Ensure compliance to agreed service levels, company policies and procedures. • Implementing changes in the company’s credit control system. • Software used is DIMs, Sage 300, Focal Point, Sales force, Access Work.