Joan Snyman - Head of Operations/Chief of Staff, Digital Frontiers

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Work Background

Digital FrontiersChief Of Staff

Mar. 2022 - Sep. 2023Cape Town, Western Cape, South Africa• Collaborated with the executive team to develop and implement strategic plans and initiatives, increasing organisational efficiency and effectiveness. • Conducted regular briefings, providing timely updates on key developments, industry news, and competitor actions, contributing to data-driven decision-making. • Researched, identified, and implemented best-in-class practices, methodologies, and systems across the organisation, leading to continuous improvement in efficiency, performance, and innovation. • Oversaw and successfully managed cross-functional projects, ensuring alignment with company goals and timely completion, resulting in seamless execution. • Proactively identified and resolved operational inefficiencies and bottlenecks, mitigating potential issues before they escalated, leading to smoother operations. • Provided data-driven insights and recommendations to the executive team, supporting informed decision-making and strategic planning. • Developed and maintained strong relationships with key internal and external stakeholders, fostering collaboration and successful partnerships. • Assisted in preparing and delivering executive presentations, reports, and communications, enhancing organisational communication and alignment. • Successfully led special projects and initiatives, demonstrating strong leadership skills and achieving desired outcomes.

GatewayHead Of Operations

Jan. 2021 - Mar. 2022Cape Town, Western Cape, South AfricaKey Responsibilities: Staff Compliment of 50+ • Spearhead the alignment of E-Learning operations to the Institution’s vision and strategy. Provide academic programme and systems operational and administrative management and leadership. • Operated autonomously in all facets of the business, i.e., strategic planning, daily operations, managing, guiding and mentoring staff, proficient in customer relations, revenue growth, financial management, driving operational excellence and business development. • Managing growth initiatives to scale resources and team work according to the demands of company projections, whilst managing the operational budget. • Ensure that purchasing decisions and deadlines are negotiated, planned, and implemented with customers. • Responsible for the development of overall business policies and procedures. • Drive service delivery and proactively found to improve operational processes and customer service levels for increased satisfaction rates and achievement of business goals. • Cultivating strong relationships with key stakeholders and staff.

Digital Frontiers InstituteHead of Course Operations and Student Support

Jul. 2019 - Dec. 2020Cape Town, Western Cape, South AfricaKey Achievements: • Spearhead the development of strategies to advance course operations and student support, ensuring efficient, streamlined daily operations. • Constantly review student feedback and suggest ways to improve the processes and service delivery levels for increased satisfaction rates and achievement of business goals. • Monitor key metrics, analysed data & applications, and lead teams in an effort to identify and implement system and process improvements. • Managed and co-ordinated budget development and annual resource plan.

Digital Frontiers InstituteDigital Learning Operations Manager

Jan. 2018 - Jun. 2019Key Achievements: • Managed core strategy development, large scale implementation, process optimisation, change management to improve business processes and facilitate solution definitions according to project scope. • Focused on continuous improvement initiatives, to drive efficiency, productivity, staff performance and operational systems.

Digital Frontiers InstituteProgram Coordinator

Jan. 2016 - Dec. 2017Cape Town, Western Cape, South AfricaOverview: • Supervised, monitored and executed daily operations of all aspects of the Executive Education programmes, managed staff members, evaluated activities. • Collaborated with key stakeholders in programme planning and project management; acting as liaison for project funders, advisors, speakers, participants, and other stakeholders; established appropriate systems and processes for the growth and administration of the programme.

BCD TravelSenior Business Travel Consultant

Aug. 2013 - Dec. 2015Cape Town, Western Cape, South AfricaKey Achievements: • Established and maintained solid business relationships with all levels of management and clients. • Trained, coached, guided and supervised employees to ensure smooth business operations.

HRGSenior Business Travel Consultant

May. 2007 - Jul. 2013Cape Town, Western Cape, South AfricaKey Achievements: • Improved the customer experience by cultivating strong relationships and driving excellent service delivery which resulted in profitable growth. • Ensured adherence to policies, processes and legislations; provided input and drive initiatives on policy and process improvements and product and system changes.