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Network Power<100 people
Roles
โœจ100%
Business Owner
Geos
๐Ÿ‡บ๐Ÿ‡ธ100%
United States
Work Background
Founder/Chief Consultant
Spectrum Consulting InternationalFounder/Chief Consultant
Dec. 2021I am passionate about driving business transformation and empowering organizations to reach their full potential. My strategic vision, combined with a customer-centric approach, has consistently delivered remarkable growth and operational excellence. Spearheaded the transformation of the boutique business consulting firm, focusing on financial institutions in mortgage lending and loan servicing. Pioneered data-driven strategies, incorporating Six Sigma processes to streamline operations and optimize client-vendor relationships. Positioned the firm as an industry leader through innovative solutions, resulting in a steady increase in revenue and market share. Cultivated a high-performing team and fostered a collaborative culture, leading to exceptional client satisfaction and long-term partnerships. Drove company-wide growth initiatives, achieving a double-digit increase in revenue year-over-year. Fostered a culture of innovation and continuous improvement, resulting in enhanced operational efficiency and customer retention. Established strategic partnerships with key stakeholders, expanding the company's reach and influence in the market. Chief Strategy Officer Defined and executed the company's strategic roadmap, aligning objectives with long-term vision. Led cross-functional teams to develop and launch groundbreaking products, driving significant competitive advantage. Implemented robust risk management strategies, safeguarding the company against market fluctuations and economic challenges. Skills: Strategic Vision & Planning Business Transformation Six Sigma Methodologies Operational Excellence Financial Analysis & Management Team Leadership & Development Customer Relationship Management Negotiation & Stakeholder Engagement
Operations, Transformation Strategy and Execution
Fannie MaeOperations, Transformation Strategy and Execution
Jan. 2010 - Mar. 2023United States ยท HybridResults-driven executive with a strong track record in planning and executing initiatives and strategies to drive organizational success. Adept at managing functions and refurbishment of service disruptions, ensuring seamless maintenance and technical currency. Recognized for expertise in assessing and supporting Robotics, Machine Learning, and AI technologies to optimize manual repetitive processes. Skilled in developing future state strategies for automation and spearheading crucial IT processes and controls, ensuring enterprise safety and reliability. Experienced in leading the development of front-to-back monitoring, fostering a culture shift from reactive to proactive monitoring. Passionate about promoting the stability agenda and serving as a dedicated production manager. Proven ability to propose and implement best practices and guidelines for existing and emerging technologies within organizations. Key Highlights: - Strategic planning and execution expertise driving organizational growth and success. - Proven ability to manage functions and refurbishment of service disruptions, ensuring smooth operations. - Extensive experience in leveraging Robotics, Machine Learning, and AI to optimize efficiency. - Track record of spearheading IT processes and controls to ensure enterprise safety and reliability. - Proficient in developing front-to-back monitoring systems and promoting proactive monitoring. - Strong advocate for stability agenda and instrumental in cultural shifts towards stability-focused practices. - Demonstrated ability to propose and implement best practices and guidelines for technology adoption.
Operations, Process optimization, Loss Mitigation strategy
Bank of AmericaOperations, Process optimization, Loss Mitigation strategy
Jan. 2008 - Jan. 2010United StatesEstablished and ran Loss Mitigation department operations in midst of 2008 housing crisis. In close coordination with FNMA, FHLMC, and FHA investors, I established and lead a high-performing team. I oversaw the production and management of 145 associates, focusing on Short Sale transactions and ensuring efficient operations in all aspects of Loss Mitigation, Closing, Post Closing, and financial functions. Leadership and Team Management: Build and establish the Loss Mitigation department, ensuring smooth operations and effective collaboration among team members. Mentor, coach, and conduct performance evaluations to foster a culture of continuous improvement and professional development. Foster a positive work environment that promotes teamwork, productivity, and employee engagement. Short Sale Production and Negotiations: Provide oversight and guidance in all aspects of short sale negotiations, ensuring compliance with internal policies and external regulations. Drive the production of over 3,000 short sale closings per month, optimizing efficiency and maintaining high-quality standards. Collaborate with internal partners and servicers to develop and execute effective loss mitigation strategies aligned with borrowers' and investors' interests. Exceptional Performance: Recognized as a recipient of the 2010 Talent Engagement Program for outstanding contributions and leadership within the Loss Mitigation department. Operational Efficiency: Achieved significant reduction in cycle times, with a 50% decrease in decision timelines. Demonstrated an 80% pull-through rate from approval, streamlining processes and maximizing successful outcomes.
Operations Lead
UnitedHealth GroupOperations Lead
Jun. 2006 - Jan. 2008On-site
Claims Operations Director
Farmers InsuranceClaims Operations Director
Apr. 2004 - Jun. 2006On-site
Vice President of Technology
Sprint PCS GroupVice President of Technology
Nov. 2002 - Apr. 2004On-site
Site Operations Senior Lead
Ford CreditSite Operations Senior Lead
Jun. 2002 - Nov. 2003On-site

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