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Work Background
MicrosoftSenior Cloud Solution Architect - Culture and Cloud eXperience
Nov. 2024Mason, Ohio, United StatesWorking directly with Microsoft’s North American customers in support of their digital transformation objectives leveraging Microsoft Cloud, AI, and Copilot. Focused on the people and process aspects of technology adoption to maximize business value from their investments, with an emphasis on areas like governance, operations, FinOps, and organizational adoption. Key Responsibilities:
• Customer-Centric Engagement: Build trust and satisfaction, becoming a trusted advisor to key stakeholders.
• Business Impact: Drive cloud consumption growth, customer success results, and unlock customer value through Microsoft solutions.
• Problem Solving: Address and resolve customer blockers using Microsoft Cloud and subject matter expertise.
• Technical Leadership: Contribute to IP creation, share knowledge in communities, and support scalable solutions for broader impact.
• Culture & Values: Embrace and embody Microsoft’s core values of respect, integrity, and accountability.
GenpactAssistant Vice President, Cora Orchestrator/Azure Presales Technical Architect
Jul. 2024 - Nov. 2024United StatesLeverage my experience in BPM, Automation and orchestration, BPMN, and Microsoft expertise to align Genpact Azure solutions such as Cora Orchestration with customer needs. Collaborate with sales teams to identify potential customer pain points and craft compelling narratives showcasing how Genpact Orchestration solutions address the issues. Responsibilities include developing and delivering tailored product demonstrations, supporting preparation of RFP and RFI responses, estimating the effort required for implementing customized solutions. Work with cross-functional teams to ensure seamless communication and alignment in meeting customer needs. Contribute to the creation and maintenance of sales materials, provide technical insights and ensuring they reflect the capabilities and value of Genpact solutions.
CBT CompanyIndustry 4.0 Solution Architect
Apr. 2023 - Jun. 2024Cincinnati, Ohio, United StatesContributing in the advancement of Digital Industry 4.0 and IIoT for CBT customers, bridging gap between cloud data capabilities such as IIOT, AI, and Big Data with on-premise industrial networks, machines, sensors, and controllers. Focused on enhancing solution scalability, demonstrating and realizing value while reducing the value runway by driving velocity through leading edge solutions and approaches. Key Responsibilities
• Furthered my own knowledge of Industrial networking, Industrial controls, SCADA, DCS, and other manufacturing, OEM, and industrial systems that provide data sources for analytics
• Enhancing Digital Industry 4.0 and IIoT awareness and capabilities across CBT.
• Ensured scalability and rapid deployment of Industry 4.0 solutions using industry standards and partnerships.
• Agile based project planning, including risk assessment and resource allocation.
• Provide technical guidance throughout solution development and implementation.
• Evaluated and optimized the performance of deployed solutions. Achievements
• Formalized solution and presales approach for project execution, optimizing resource use and timelines.
• Creation and execution of Digital Enablement workshops
• Drive sales through existing and new account relationships
• Stay abreast of emerging trends, ensuring CBT’s continuous innovation and competitive edge.
MicrosoftIndustry (Retail) Solution Architect
Jan. 2022 - Apr. 2023Mason, Ohio, United StatesExpert in identifying, leading, and managing complex industry-focused solution opportunities with a strong emphasis on customer business outcomes and digital transformation through Microsoft platforms and solutions. Proven track record in fostering robust customer engagements and accelerating enterprise business goals. Responsibilities:
• Lead and manage a portfolio of complex, industry-focused solution opportunities.
• Form and anchor strategic relationships through proactive customer engagement, involving both internal and external partners.
• Drive the discovery, ideation, and solution architecture process with a laser focus on aligning with customer business outcomes.
• Collaborate closely with enterprise clients to facilitate their digital business transformation, optimizing business value from their investments in Microsoft technology. Achievements:
• Accelerated business goals for multiple enterprise clients, enabling them to leverage digital transformation for improved business value.
• Spearheaded innovation within customer organizations, impacting their operations, employee productivity, and customer satisfaction through strategic deployment of Microsoft solutions and platforms.
•Established and nurtured pivotal relationships, leading to sustained customer engagement and partnership growth.
MicrosoftArchitect - Cross-Solution for Microsoft Federal
Jul. 2020 - Jan. 2022Mason, Ohio, United StatesSuccessfully navigated Microsoft Federal's reorganization, focusing on defense and civilian projects. Played a pivotal role in technology engagement, service development, and the promotion of Cloud and Agile practices across a broad customer base. Responsibilities:
• Focused on defense and civilian projects post-Microsoft Federal reorganization.
• Engaged customers with Microsoft and non-Microsoft technologies.
• Developed offerings for the Federal Services Catalog.
• Supported the Cloud Center of Excellence and Agile Cloud Enablement.
• Promoted Cloud Awareness and Agile practices among customer employees. Achievements:
• Successfully adapted to and thrived following organizational restructuring.
• Enhanced Federal Services Catalog with new, impactful offerings.
• Drove adoption of Cloud and Agile practices, influencing projects beyond Microsoft.
MicrosoftCross-Domain Solution Architect
Nov. 2017 - Jul. 2020United StatesExperienced cross-domain professional with in-depth knowledge and expertise in Azure Cloud, Microsoft DevOps, and Modern Service Management across all technology and industry domains within Microsoft. Proven capability in presales, solution architecting, and delivery oversight of large, multi-domain, complex scenarios. Played key role in risk mitigation for sizable projects, eventually advancing to a Program Architect role. Active contributor to the intellectual property of the Worldwide Cloud Center of Excellence (CCoE) program. Responsibilities:
• Leveraged and expanded expertise in Cloud, DevOps, and Modern Service Management to support Microsoft's technology and industry domains.
• Accountable for the presales activities, solution architecting, and delivery oversight for large and complex multi-domain scenarios.
• Functioned as a key risk mitigation figure for significant projects involving multiple technical domains, including Azure, Office 365, and Dynamics 365.
• Contributed to the development of intellectual property for the Worldwide Cloud Center of Excellence (CCoE) program through active engagement and innovation. Achievements:
• Successfully completed and delivered one of the largest business value assessments, showcasing exceptional project delivery and value realization capabilities.
• Engaged with Microsoft Large Solution Integrators (LSIs) for Federal Contracts, leading to significant contract wins and renewals, highlighting strategic influence and impact on business growth.
MicrosoftWorldwide Communities Lead & Subject Matter Expert - Modern Service Management
Jul. 2017 - Jun. 2019As the Worldwide Modern Service Management Community Lead and Subject Matter Expert, your role centralizes on guiding and enriching a global community focused on evolving service management practices. This position demands a fusion of leadership, deep expertise in modern methodologies (like ITIL 4, Agile, DevOps), and a visionary approach to integrating these practices within organizational frameworks. Responsibilities:
• Lead and grow a global community dedicated to modern service management.
• Offer expert guidance on applying service management methodologies to enhance operational efficiency.
• Develop a strategic vision for modern service management adoption and advocate for this vision across various stakeholders.
• Innovate and encourage the adoption of emerging trends and technologies within the service management field.
• Design and conduct educational initiatives to elevate proficiency in service management practices. Achievements:
• Built a dynamic, engaged global service management community.
• Recognized as a thought leader in the field, with contributions to industry discussions and standards.
• Led successful service management transformations, achieving marked improvements in operational efficiency and customer satisfaction.
• Created and executed a wide-reaching educational program, significantly raising the skill level within the community.
Ohio Valley itSMF Local Interest GroupEvents Chair (volunteer)
Jan. 2014 - Jan. 2015Cincinnati Area, KYVolunteer to help assist with the events planning of the Ohio Valley itSMF Local Interest Group.
MicrosoftModern Service Management Architect
Mar. 2013 - Nov. 2017Mason, OhioSpecialist in IT Service Management and Modern Service Management, with a focus on Agile, DevOps, and automation. Excelled in enhancing customer IT operations, knowledge sharing, and integrating Microsoft technologies. Responsibilities: • Led workshops, assessments, and service improvement programs.
• Pioneered Agile Cloud enablement and DevOps practices.
• Shared expertise with stakeholders to elevate service delivery.
• Kept abreast of emerging Microsoft technologies and integration methods. Achievements:
• Drove transition to Modern Service Management, boosting Agile and DevOps adoption.
• Enhanced team performance and customer satisfaction through effective knowledge sharing.
• Mastered and leveraged Microsoft technologies for improved support and integration.
Ohio Valley itSMF Local Interest GroupPresident (volunteer)
Jan. 2011 - Dec. 2011Schedule and conduct Leadership Team conference calls and support programs to provide value to LIG Membership. Manage LIG Budget.
Microsoft Corporation, Consulting for Operations TeamSenior Consultant
Nov. 2010 - Mar. 2013Cincinnati Area, KYDelivering IT Service Management related services leveraging ITIL and MOF including Workshops, Assessments, Service Improvement Programs and other IT operations consulting services. Sharing experiences and best practices with customers, team members and communities to help enhance the quality and efficiency of customer delivery. Maintaining and expanding working knowledge of current and pre-released Microsoft systems and products, as well as their integration and methods of support delivery.
ICCM Solutions (US)Managing Director
Sep. 2008 - Nov. 2010Established offices and operations for ICCM Solutions Ltd. based in the United Kingdom. Providing sales and technical enablement training to various partners. Promoting and raising awareness of the value of BPM technology and its application in the IT Service Management Industry. Helping customers realize cost savings through flexible and lean implementation and training.
Five9 TechnologiesManager
Jan. 2008 - Sep. 2008Five9 is a leading IT management consulting firm that transforms client capabilities through measurable, process-based best practices. Five9 provided measurable services in three crucial business areas: Strategic Services, Organizational Transformation, and IT Business process Improvement.
Hewlett-PackardSolution Architect
May. 2000 - Jan. 2008Served in lead and team delivery roles across large and medium-sized Enterprise Systems Management and IT Service Management projects, specializing in the development and delivery of ITIL/COBIT-based solutions for Fortune 500 companies. Demonstrated exceptional leadership in conducting high-impact CIO Mobilization workshops, leading training workshops, and spearheading successful IT Service Management Transformation projects. Responsibilities:
• Directed the development of ITIL/COBIT based Intellectual Property intended for global application.
• Executed and led CIO Mobilization workshops targeting C-level and Director-level individuals from Fortune 500 corporations.
• Designed and delivered training workshops focused on modeling processes, workflow, and architecture.
• Played a pivotal role in the planning and execution of IT Service Management Transformation projects for numerous large companies across the US. Achievements:
• Recognized for leading speaking engagements at prominent conferences, including ITSMf, HP Software Universe and Forum, and ProForma Visions, sharing insights and best practices in the field.
• Secured a series of "Exceptional" recommendation letters from a diverse set of stakeholders, including customers, colleagues, and HP Management, underscoring the profound impact and value delivered to clients and the organization.
Contingent Network ServicesTechnical Operations Manager
Jan. 1999 - Jan. 2000Implemented Enterprise Network Management systems to monitor customers from remote NOC.
Gap Inc. Direct(independent) Consultant Project Manager
Mar. 1998 - Mar. 1999Project Managed Call Center and Data Center move. Lotus Notes Migration. And High Availability Data Center Configuration.
Clopay CorporationDirector of Information Technology
Jan. 1994 - Jan. 1998Cincinnati, Ohio, United StatesLead team that implemented entire infrastructure to support Oracle Applications through United States as well as provide other vital IT Services (email, file/print, video conferencing, doc management)
SyscoInformation Technology Manager
Jan. 1992 - Jan. 1994Cincinnati, Ohio, United StatesLead IT organization and transformed company (Thomas/SYSCO Foods, one of the originators to SYSCO Corporation) from green screen 3270 screens to personal computers. Implemented infrastructure improvements to existing facilities and managed network infrastructure buildout to new upgraded offices. Established operational processes and systems, automating what could be implemented, managed department budget and procurement responsibilities.
Cincinnati Gas & ElectricSystems Adminstrator and Analyst
Jan. 1989 - Jan. 1992Cincinnati, Ohio, United StatesHired as Senior Information Systems Specialist for the Customer Systems Department – to support and manage a Hewlett Packard/Apollo workstation network, a Novell LAN and the departments' IBM 3174 communications.
Performed application development for the various user departments. This included the Progress fourth generation language (4GL) and 'C'. Responsible for design and development of a departmental budget system and training scheduling system. Charter member of the 'Across All Platforms' (AAP) team, which was CG&E's effort to internetwork all of the computer networks in the company.
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