Deloitte ConsultingConsulting Executive Leader SAP ERP
Nov. 2009 - Nov. 2011Johannesburg Area, South Africa■ Served as SAP support center lead and successfully decreased operational cost by 9%, while providing the same quality service to clients around the globe in coordination with the global team in India, South Africa, India and United States with over 150 SAP consultants ■ Effectively functioned as regional operations manager for BHP Billiton Africa and Europe IT Services and directed the most successful operations region out of four regions within the BHP Billiton Group ■ Strategically used SAP and IT Infrastructure ■ Managed the SAP service delivery and marketing local and global clients ■ Held full accountability in achieving all service level agreements (SLAs) and ensuring quality service delivery.
Performed various duties, involving recruitment, operational budget control, capacity planning, and advisory services