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Network Power<100 people
Roles
✨100%
Business Owner
🔥50%
Startup Founder
✔️50%
IT
Geos
🇸🇦50%
Saudi Arabia
Work Background
Landmark GroupBusiness Head Retail
Dec. 2019 - Oct. 2023Saudi Arabia · On-siteIn this job role, I developing and implementing process improvement initiatives to streamline operations and ensure best practices.
Major Roles:
Directing team of 11 members and manage 122 stores to conduct thorough gap analysis, utilising commercial information to enhance sales potential and drive business growth, monitoring risks to ensure smooth operations and eliminate any potential disruptions, supporting Concept Managers performing analysis of strengths and weaknesses of each store, optimizing Sales potential through effective use of available commercial information, and uncovering internal/external commercial opportunities within each territory.
Key Accomplishments:
• Boosted Great Place to Work (GPTW) score from 71% to 75%.
• Optimised store layout and operations to maximise sales vs space contribution.
• Achieved significant sales growth and boosted profitability through strategic planning.
• Unearthed and capitalised on commercial opportunities in each territory to enhance operational efficiency.
• Increased employee satisfaction from by ~80% through leadership and strategic improvement initiatives.
Landmark GroupRetail Operations Manager
Mar. 2014 - Dec. 2019Riyadh , Saudi Arabia
EdgarsRegional Operations Manager
Mar. 2013 - Mar. 2014
Self Employed & IndependentPerformance Coach, Mentor, Facilitator, Trainer & Coach
Apr. 2010 - Mar. 2013South Africa / Namibia · HybridDuring this period, I was spearheading management and leadership development initiatives to enhance skills of workforce, aligning with talent management objectives. Major Duties:
Collaborating with department managers, trainers, and employees to shape comprehensive training calendar, involving reviewing performance trends, devising action plans, and providing recognition and liaising with management team to update tailor Training Manuals, ensuring accuracy and relevance.
Key Contributions:
• Optimised overall productivity through implementation of process enhancements plans.
• Performed thorough need-based analysis to identify gaps in operations and resource utilisation.
• Developed, implemented, and monitored new management and organisational development programs aligned with divisional and corporate goals.
EdconRegional Operations Manager
Apr. 2008 - Mar. 2010Western Cape , South AfricaPurpose of the job:
To ensure maximum profitability of the region is attained through maximum generation of turnover; the reduction of operating costs; the management of assets; people and services
Market Intelligence
Formulate and ensure the implementation of goals and
projections in line with the Chains strategy.
Analyse and evaluate the business plan against actual financial results for the relevant period
New Business Development: Credit & Financial Services
Ensure the implementation of the Chains Non CFTA strategy.
Setting & monitoring of Non CFTA targets for the region.
Analyse and evaluate the regions Non CFTA results against the Chains/competitor performance and initiate appropriate interventions in underperforming areas
Customer Service Delivery Ensure the consistent implementation of Chain customer service strategies and practices within the region.
Evaluate and monitor overall performance of region to identify out of line situations and initiate appropriate interventions to
realign to Chains customer service strategy
Continually creating a culture of excellent customer service
within the region.
Anticipate and pro actively address obstacles to excellent customer service.
Financial Ratio
Represents the Region on various operations related forums & project teams to provide expertise to these work groups accordingly.
Monitors regions performance and benchmark set standards
against similar business units.
Frequently communicating with merchants on stock issues for
the region.
Constantly evaluating current practices and develops new &
creative processes that increase profitability for the business
unit.
EdconStore Manager
Mar. 2004 - Apr. 2008Milnerton , Western Cape , South Africa
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