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Network Power<100 people
Roles
🗿66%
HR
🧮66%
Education
💸33%
Marketing
Geos
🇦🇪33%
United Arab Emirates
🇭🇰33%
Hong Kong
Work Background
Apparel GroupRegional Training Manager
May. 2013UAE · On-siteBrand - Skechers and Adidas. Significant Achievements & Practice. - Strategize and carried out key learning-based initiatives like Second in Command, IDP, On the Job, HIPO Training to drive business results. - Identified and Developed 110 sales staff to take the new responsibility at stores through the career development program. - Reduced manpower cost through the development of Store Manager within the talent pool created. - Program for Top performer though monthly breakfast meet with GM through our Top 15 Staff program. - Performances Management for Retail Staff through our Staff Renewal & Probation Interview. - Achieved Business Service Excellence Award (DSE) in footwear category - 2015, 2017, 2018. - Managed and Deployed E-Learning project for Apparel Group onboarding process. Key Responsibilities - End to end training management for 1000+ employees across 250+ stores in GCC - Review and Track progress of trainers weekly and monthly and drive to achieve their expected KPI’s. - Tracking of Training data (Assessment scores, Pre Vs Post) and align to the business impact. - Working closely with the General Manager, Operations & Area managers to identify skill gaps and developing the training plan. - Analysis of sales trends with KPI’s and services parameters – through monthly store manager review data. - Initiated and Practice Contract Confirmation/Renewal interview for all Retail staff (UAE) to identify the next development plan. - Seasonal Product Launch Training. - Implement new product training initiatives to communicate the right language on the shop floor. - Delivering training through Technology tool to reach maximum participant. - Creating and Imparting miniature product Training video through videos. - Evaluation of staff performance post-training. - Delivering project that influences KPI's through training and driving business solutions through coaching and mentoring Store Managers on people skills.
Jewelex India Pvt. Ltd.Manager Training
Aug. 2012 - May. 2013Mumbai Area, IndiaSet up the L&D function – with proper org structure, and clearly defined processes.
Manage the training division for the diamond and jewelry and providing feedback to business heads on gaps, improvement, training needs. Managing vendor for content and training delivery for outsourced program.
Design and develop content solely and through third party training institutions to impart training on specific needs of business.
Conduct training workshops and undertake skilling initiatives to help in positively impacting the business model.
Conducting workshops on selling skills and soft skills (Personal Effectiveness Training, B2B sales, Key Account Management).
Manage the training budget for the diamond and jewellry, to ensure prudent usage of training resources.
Actively involved in the various HR Initiatives, to build better synergy between various businesses and support functions.
Involved in preparing learning roadmaps of all function and ensure employees in the both diamond and jewelry division are adequately nominated for training programs requisite to their profiles.
Driving Employee Engagement Activities for the organization
Aditya Birla Retail LimitedDeputy Manager - People Development & Engagement
Mar. 2011 - Jun. 2012Mumbai Area, IndiaAssess and address the Learning needs of the organization through engaging with functional heads. Developing concepts, design, and instructional content & executing the training through zonal trainers.
Responsible for the certification of new joinees across the organization from on-boarding, On-the-job Training to Evaluation and integration to the role.
Plan and manage the execution of Training Calendar across the organization
Assess and address the Learning needs of the organization from time to time
Develops initiatives and interventions based on the customer feedbacks.
Supporting HR initiatives of Performance Appraisal, Employee Engagement and Rewards & Recognition across the organization
Conceptualized, designed and delivered new version of SPARK (Talent Management) program
Responsible for People Development policy and ensure (Training & development, Vendor management, Alternate mode of training).
Responsible for all Training Audits.
Maintaining Training MIS and Dashboard and ensuring timely sharing of training metrics to all stakeholders.
Conducting TTT for all major training programs for zonal training team. Responsible for CDIT training for hypermarket division.
Responsible for People Development policy (Training & development, Vendor management, Alternate mode of training).
Selection of Vendor, introduction of training vendor processes
Evaluation of Trainers / Training organizations
Conducting BRAIN VITA session for all zonal trainers for sharing best practices.
StaplesManager Training
Apr. 2008 - Feb. 2011Mumbai Area, IndiaIdentifying training needs and strategy for the organization including induction, refresher, and development plan.
Rolled out Staples Reward - Customer Loyalty Training program
Developing training materials that support the identified training strategy, skills gap of employees.
Delivering training programs in line with the Operation team for new stores rollout.
TTT for Operations Team for scheduling induction training on ongoing basis at different location.
Rolling out Level 1 Product Training through Knowledge Guides & Level 2 Product Training through different vendors.
Rolling out On Job Training an immediate training plan for an associate who joins after induction training.
Developing Training calendar on quarterly basis and adherence of the same.
Developing Training Matrix and adherence of the same for each LFR & SIS store
Rolling out Knowledge Assessment Test on monthly basis for associates.
Rolling out Training Dashboard on monthly basis for Knowledge assessment test.
Rolling out Training MIS – Cyber Scholar report, Training scores report.
Working with line managers to identify skill gaps and developing training plan
Sourcing and coordinating training vendors for any future training development plan for corporate team.
Croma, Infiniti Retail LimitedSr. Process Trainer
Jan. 2005 - Mar. 2008Mumbai Taking care of the Retail training Induction, Refreshment Co-ordinate Vendor training for Stores
Developing training calendar
Mentoring of new trainers of the Vendor.
Handholding the vendor trainers and providing them with support wherever required.
Auditing of the training methodologies, training content and trainers.
Training Projections and MIS.
Identifying Training Needs.
Content Development for Refresher Training.
Developing training schedule as well as imparting training through the trainer.
Vendor Management for training activities requires at HO for various level Conducting New Hire, Refresher, and Performance improvement trainings.
Preparing and maintaining MIS - Training, Coordinating with Operations and Quality Team.
Meeting the client needs and requirements.
Analyzing calls to identify the root cause of deviation.
Preparation and submission of periodic reports to TM.
Managing the performance of the team and the call coaches
Interprets standards and procedures, and assists QE's in resolving issues.
To conduct call quality sessions during inductions
Coach the call coaches and certify and Recertify them
Handling the mock calls and certification audits for the CSEs in Gurukul
Participating in calibrations and con-calls and sharing learning’s with Operations, Quality and Client.
Reliance CommunicationsSr, Customer Care
Jan. 2002 - Dec. 2004Mumbai Area, IndiaCommenced career with Reliance Infostream Ltd., Mumbai as Customer care Officer from Sep 2002- Dec 2004
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