Ginnette Vasiliu - Engineering Manager, Alintech

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Network Power<100 people

Roles

💸50%

Marketing

🗿50%

HR

Geos

🇨🇷50%

Costa Rica

Work Background

GDM consultingSr Project Manager, Real Estate Capital Improvement (Contract)

Feb. 2023 - Feb. 2024Costa Rica, GuadalupeDirected a comprehensive, end-to-end capital improvement project for rental properties in Costa Rica. Owned the entire project lifecycle—from initial design and budgeting to vendor selection, on-site construction management, and final delivery—ensuring all objectives were met on time and within budget. Key Accomplishments & Responsibilities: Project & Financial Management • Developed and managed the project plan, critical path schedules, and a comprehensive project budget. • Maintained strict financial control, overseeing all project expenditures, labor payments, and budget reconciliation to ensure maximum ROI for the property owner. Managing the EVMS of the project to measure the financial health of the project. • Authored and presented regular progress reports to stakeholders, detailing milestones achieved, budget adherence, and risk mitigation strategies. Construction & Operations Management • Provided daily on-site leadership for a significant, full-gut renovation. • Directed all major renovation activities, including the complete rebuilding of bathrooms, living rooms, ceilings, patios, gardens, and installation of new flooring throughout the property. • Proactively monitored all work to ensure quality standards were met, quickly identifying and resolving on-site issues to prevent delays and cost overruns. Procurement & Vendor Management • Led all procurement and vendor management, sourcing, negotiating, and hiring all construction labor, subcontractors, and material suppliers. • Managed relationships with multiple contractors, ensuring materials were delivered on schedule and work was performed to contract specifications. Design & Regulatory Compliance • Conceptualized, designed, and presented all property improvements and aesthetic upgrades, balancing modern design requirements with durability and budget constraints. • Successfully navigated all legal and regulatory requirements, securing necessary construction permits and documentation from local county offices for 100% compliance.

Alintech TechnologyEngineering Manager / PMO - Operations

Oct. 2016 - Jan. 2023RemoteDirecting and leading the business and client portfolio. Coaching and developing the management team to implement with best practices the operation, technical, and program management governance frameworks.Driving the organization's services and products. I am responsible for making critical operational decisions, establishing metrics, and running and adjusting budgets. Managing the business and overseeing multiple projects simultaneously. Establishing a learning and development department. Assisted the HR department with recruitment plans and effective engineering and technical hiring processes. I am passionate about Operational Excellence and High customer satisfaction. therefore, I am the first advocate and sponsor of all our initiatives for Quality and Customer Satisfaction. Our mission is to be responsible and assertive with our customers exceeding their expectations.

Zenith Education GroupSenior Manager Contact Center / Support Center

Nov. 2013 - Jun. 2015Thorthon, Colorado Managing and developing a team of 7 to 9 supervisors, with teams of 12-17 representatives, Assuring their goals are oriented and aligned to the business goals such as; success rate, AHT, call lead ratio etc. Monitoring team performance to assess progress toward site goals, and set individual and team goals and objectives accordingly. Drives and support quality projects assuring the appropriate project techniques and best practices. Delivering individual and group productivity, utilization reports and the impact on the business. Write and conduct performance evaluations, provide both formal and informal feedback on an ongoing basis making recommendations for individuals and team actions. Including employment decisions based on performance reviews. Support Contact center training and quality efforts. Promote a sales culture environment to motivate employees and supports employee satisfaction Provide visibility and ensure transparency of operations through ongoing communication. Develop detail operations reports. Maintain a professional and positive manner. Ensure teams are in compliance with Contact Center and company policies and procedures.

Costa Rica Travel Experts LLCDirector of Projects/ Business Development

Mar. 2010 - Jun. 2013May 2010 to June 2013 Costa Rica Travel Experts Planning and executing the business plan, managing the project according to different methodologies as AGILE - PMBOK etc. Lead a cross-functional team of leaders as software engineers, graphic designers, and marketing and operations leaders to develop the new company. The developing of a customized ERP for the company (back office administration) along with an online reservations system to satisfy the particular business needs. Contribute and support the implementation of the recognition and incentive program for our contact center staff Defined the strategy of the recruiting plan for the supplementary departments as executive travel advisors, frontline contact center specialist. Leading and forming the company portfolio comprised of several projects utilizing the matrix environment to maximize results and resources Contribute to the company processes and standardizations.

Hewlett PackardTransition Manager

Dec. 2005 - Feb. 2009GSC HPResponsible for managing the transition project for the Global Solution Center in Costa Rica. Hiring around thirteen technical teams of 25 agents within different technical skills and knowledge; as Storage, UNIX, Linux skills in a weekly basis. Defined project deliverables and monitored status of tasks. Collaborated with cross-functional teams to achieve the hiring requirements and be on time with schedules and plans. Recruited for various positions across multiple cities Developed creative recruiting strategies that met anticipated staffing needs. Direct the development of new employee evaluation system to expedite the technical screening test for hiring purposes focused on employee technical knowledge, competencies, and development. Trained, developed and counseled new employees to develop high performing teams

Hewlett-PackardISS CS Team Manager

Aug. 2005 - Feb. 2006People manager for 50 agents 25 direct reports. Coached employees in developing and achieving individual performance goals. Led regular stand-up meetings, events and continuous improvement projects with measurable goals. Coordinated closely with quality control regarding metrics and improvement plans. Responsible for encouraging a worldwide culture environment. Managing escalations, problem resolution. Process analysis improvement, supplying customer services, managing team metrics, Improvement planning, developing career. Supervised schedules.

TAM Travel CorporationAID USA Travel coordinator

Jan. 1992 - Oct. 1995AID RohmoserTravel coordinator for the AID US.