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Network Power<100 people
Startup Founder
Business Owner
United States
Work Background
Mar. 2014Las Vegas, Nevada, United States
VP of Client Success
Hyper NetworksVP of Client Success
Jan. 2022Las Vegas, Nevada, United States
Managing Director, Services and Partner Development
ExterroManaging Director, Services and Partner Development
Jun. 2009 - Jan. 2021Portland OregonServing the E-Discovery, Information Governance, and Privacy clients of the Fortune 500 as the Senior executive of operations and channel development for Client Success and Sales organizations. PREVIOUS ROLES: Director, Client Success (2010–2017) Manager, Client Success (2010) Project Manager, Client Success (2009–2010) As a member of the senior executive team I led development of a multimillion-dollar professional service line of business for enterprise/SaaS on–premise delivery models involving sales, marketing, implementation, training, support, and special projects. Clients include Fortune 500 and Large ($1B+) and Midsize Clients ($250M+) CONTRIBUTIONS: • Elevated the Client Success team to earn recognition by Gartner for 3 consecutive years for industry-leading project management and technical support for end-to-end E-Discovery software solutions. • Developed Solutions, Contracted, Sold, and Sponsored over 1000 projects while doubling the industry’s average delivery performance. • Developed the support organization from the ground up and maintained strong client satisfaction rates as support ticket volume grew exponentially. • Built and led the most-tenured team in the company with average employee tenure. • Designed and led client migration and data conversion strategy to discontinue on-premise solutions in favor of the SaaS delivery model with 80% client conversion in under 2 years. • Codesigned and built OEM partnership delivery models with global software leaders, which propelled new business opportunities. • Launched and codeveloped ongoing programs for Exterro's user community, annual Exterro InFusion User Conference, and Exterro University educational programs. • Channel partner program pioneer forging initial and ongoing relationships with global leading consulting firms and other world-class systems integrators to expand services and spur new services and subscription business growth.
Director, Client Success
ExterroDirector, Client Success
Jun. 2009 - Aug. 2017Portland, Oregon Area
Founder & CEO
Hartmann Consulting, LLC.Founder & CEO
Jan. 2003 - Jan. 2010Portland, Oregon AreaFounded and managed a business and technology consulting company serving small to midsized companies. Drove new business growth through training services and local business partnerships. ACCOMPLISHMENTS: • Built company to more than 30 clients in 3 years with a 98% retention rate. • Developed 3 distinct lines of business with recurring maintenance. NOTABLE PROJECTS: ☑ WOMEN’S CLINIC OF VANCOUVER • Implemented content management system and redesigned website to introduce capabilities for employment and patient management. • Upgraded Windows and back-office enterprise server to create remote workplace, strengthen infrastructure for data sharing, and improve email security for more controlled records management. ☑ THE BOOK KEEPING COMPANY • Introduced gigabit backbone and network infrastructure for faster data processing and sharing. • Implemented Windows Small Business Server back office for centralized security and enterprise system management. ☑ TC CONCRETE • Established small business infrastructure that supported rapid growth of the company from 2 to 80+ employees over 3 years. • New system streamlined all business functions, including HR, finance, office management, and sales.
Sales Engineer
Sterling Communications, Inc.Sales Engineer
Jan. 2007 - Jan. 2009Portland, ORSupported sales department by developing product solution concepts, proposals, and cost analyses for potential projects. Reviewed and transitioned projects to product delivery team following sale. ACCOMPLISHMENTS: ☑ Engineered the first successful commercial VoIP over Wi-Fi solution. System connected 2 business offices that previously had no enterprise hardware access. Expanded service operations to attract new customers. ☑ Developed successful wireless VoIP expansion project that linked 5 business offices across the Pacific Northwest. Network with localized hardlines reduced trunk costs, advanced softphone teleworkers, and brought operations onto a single network.
Network & Systems Engineer | Project Manager
Integrant IncNetwork & Systems Engineer | Project Manager
Jan. 2007 - Jan. 2007Greater Los Angeles AreaHired to onboard a new federally-funded subsidiary business for All Student Loan and provide network administration and project management leadership. Set up technology infrastructure including phone system, WAN, CRM, and server environment for 250 employees in Los Angeles and Vancouver offices.
Network and Systems Manager
Montgomery & Graham, Inc.Network and Systems Manager
Jan. 1999 - Jan. 2004Played key role in scaling operations for 900% growth over 5 years by: ☑ Driving the design, procurement, and development of operations and automation technology ☑ Managing and administering information security and technology systems ☑ Conducting educational programs to increase end-user efficiency and optimize business processes ☑ Co-developed and launched HIPPA compliance agenda and client support programs
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