Tom Tinsley - Senior Technical Program Manager, CapGemini

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Work Background

Capgemini EngineeringProgram Manager

Jan. 2022 - Sep. 2023Seattle, Washington, United States · RemoteResponsible for driving daily Build and Publishing Shiproom updates for Cloud Update Services. Created Power Automate (Cloud Flows) to reduce user toil in the collection and distribution of status reports, KPIs, and Focused Initiatives. Documented new services for internal customers and published with tutorial videos to provide "Hands-on" guidance. Developed and maintained over 200 Azure DepOps queries, Dashboards, and Power BI reports to support daily operations and quarterly planning management.

Amazon Web Services (AWS)Sr. Technical Program Manager

Aug. 2019 - Sep. 2021Seattle, Washington, United States · RemoteAmazon EC2 Burstable Instance Types Planning, Development, Public Launch, and Post Launch Support management of global teams. * Planning and Design Coordination * Feature Development Scheduling * Control-Plane and Data-Plan Deployment Tracking * Certification Test Coordination * Launch Planning and Preparation * Weekly Executive Updates * Escalations for Risks to Schedule Impacts * Goal Planning, Tracking, and Reporting.

Mobile Integration WorkGroupProgram Manager

Jun. 2018 - Aug. 2019Redmond, WAAT&T End to End Integration Team – 5G Launch • Review Project Scope for each Service Release • Engage Engineering to prepare integration labs • Prepare Project Plan/Schedule • Schedule Validation Testing • Publish Schedule with Stakeholders • Host Test Summit to ensure platform and service teams are aligned • Coordinate FFA plan and allocate support team • Coordinate troubleshooting sessions • Track Defects • Host FFA Daily War Room • Publish weekly status updates for Director and AVP reporting

CiscoBusiness Operations Manager

Aug. 2016 - Apr. 2017Bellevue, Washington · RemoteFront Office Management for Cisco Cloud, Mobility, and Carrier Advanced Services. • Sales and Revenue Forecast and Tracking • Time-to-Staffing reporting • Margin Analysis reporting • Export of OP data for Tableau dashboard analytics

CiscoCustomer Engagement Manager - T-Mobile IP CORE

Aug. 2015 - Jul. 2016Bellevue, Washington · HybridCustomer Engagement Manager for T-Mobile account with responsibilities of the IP CORE program delivery. • Supported Service Sales with Scope and Budget Estimates • Tracked Product Delivery Schedules • Managed Customer Change Requests and Escalations • Managed Partner engagements • Accountable for Costs, Revenue, and Margins • Managed 3 concurrent CAP programs

CiscoProgram Director - T-Mobile USA

Sep. 2014 - Jul. 2015Bellevue Washington USA · HybridProgram Director for Cisco Advanced Services T-Mobile IP & Mobility CORE engagements. • Recruited Project Management Team • Documented customer engagement best practices • Trained team on Cisco Cost & Revenue Forecasting • Standardized Project Reporting • Established Customer Dashboard Portal for Executive Reviews • Developed internal Dashboard for Cost and Revenue Forecast and Actual reporting • Standardized Change Request template for both Customer and Partner SOWs • Completed cost audit which recovered $3M in costs

CiscoProgram Director - Reliance Jio Infonet Ltd.

Jan. 2014 - Aug. 2014Mumbai Area, IndiaProgram Director for Cisco Advanced Services India supporting the Reliance JIO Infonet account. • Managed $100M CAP program • Developed PMO standards for project tracking and reporting • Trained team on Cisco Cost & Revenue Forecasting • Managed Partner SOW & PO Payments • Accountable for P&L Reporting • Delivered Customer weekly Executive & VP reports • Provided direct supervision and leadership to 26 project managers and 5 project coordinators • Responsible for 200+ field contractors

CiscoAT&T LTE Development Program Manager

Jun. 2011 - Feb. 2014Redmond, WA · On-siteProgram Manager for Cisco Advanced Services AT&T LTE Labs program. • Provided leadership for Cisco engineering team in the design and implementation of AT&T LTE development Labs • Collaborated with AT&T Platform Teams for engineering and integration of Evolved Packet Core to launch 4G LTE services • Served in the capacity of Master Integrator for NEO EPC lab build • Supported troubleshooting and engineering efforts for Voice over LTE fist call • Provided program management support to 7 project managers • Directly managed 6 projects • Trained new Project Managers on Cisco best practices for project tracking and reporting • Provided daily and weekly status reports for customer leadership

AT&T MobilityNew Site Build Program Manager

Dec. 2009 - Apr. 2011Los Angeles · HybridEricsson Professional Services for AT&T Los Angeles New Site Build Program. • Program Management for 6 Turf Vendors responsible for construction and integration of 100+ new mobile service sites per year • Hosted Project daily war room calls • Delivered weekly Project status updates for executive review • Collaborated with regional RF design team to improve quality of RF Data Sheets and Customer Information Questionnaires • Provided on-site troubleshooting support • Optimized site defect resolution from 21 day average to 3 day site launch

ACE Telecom Professional Services, inc.Director of Operations

Jun. 2006 - Nov. 2009ChicagoDirector of Field Operations for many aspects of the client projects including: Staffing, Tools, Logistics, Project Costing, Project Scheduling, Scope of Work Negotiation, Project Reporting, Payroll, Training, Quality Control Audit, and Troubleshooting. Provided Technical Sales Support, trained technicians, completed Bid Package Responses and prepared and submitted Project Close-Out Reports for large-scale, multi-node hardware infrastructure projects within Microsoft environments. Responsible for Staffing, Logistics, and Customer Interfacing. Major projects included AT&T Wireless UMTS Deployment in New York, New Jersey, Ohio, Kentucky, Illinois, Tennessee, Pennsylvania and Oklahoma.

Everyone's Wireless, Inc.Operations Manager

Apr. 2003 - Aug. 2006Greater Chicago AreaResponsible for Business Development, Sales, Solution Design and Implementation. The company specializes in Point to Point and Point to Multipoint RF Wireless & FSO Wireless infrastructure. Wireless backhaul over Microwave in both unlicensed and licensed spectrum. Campus to Campus secure bridging. Remote plant redundancy network traffic.

AccessBig Wireless Broadband, Inc.Executive Vice President

Jun. 2000 - Dec. 2002Leaders in the Naperville community approached Mr. Tinsley with a request to assist in deploying broadband communications to the residents. Mr. Tinsley developed a business plan and technology roadmap for company launch. Then he proceeded to raise seed capital for deployment and operations of 27 wireless micro-cells in the Naperville and Aurora areas. The company worked closely with the City Council and won a 10 Year license to operate wireless systems on municipal water towers within Naperville, by the City council. * Authored business plan * Collaborated with Securities Law Firm to develop Regulation D PPM for investors * Negotiated contracts with suppliers *Closed $2.4 Million purchase with Proxim Corp. at 50% discount * Authored operations manual * Trained staff and contractors * Project managed initial build-out and service launch * Hired executive management * Delivered presentations to Venture Capitalists, Investment Bankers, and Angel Investors

ParanetProject Manager & Branch CCL

Jan. 1997 - Dec. 1999• Worked for Sprint as a Project Manager and Branch Culture and Communications Leader. • As a Culture and Communications Leader, reported directly to the corporate Vice President of Culture and Communications. • Facilitated effective communications throughout the company and improve employee moral through a positive corporate culture. • Increased branch meeting attendance from 66% to 96% average • Mediated disputes between company employees and management • Mediated disputes between company and third-party vendors on customer projects • Exceeded Focused Initiatives metrics for four quarters consecutively • Awarded Para 100 award for 100% billable utilization in a fiscal year Motorola iDEN Project (Sprint) • Created an action plan and budget proposal for corrective measures for Motorola’s iDEN Business unit Y2K program identifying an oversight of 60% of the corporate directives for Y2K readiness. • Developed an electronic inventory & documentation of the network computing assets for entire organization • Designed & implemented project roadmap for infrastructure audit and readiness reporting, interfacing with client organizations to achieve buy-in and support of standardized audit and reporting practices. • Supported execution and reporting of infrastructure Y2K readiness certifications in both Intel and Unix Labs. • Tracked Project Progress and Reported Status Updates using MS Project Professional.

Sprint Paranet, IncSenior Technical Project Manager

Mar. 1997 - Sep. 1999ChicagoWorked for Sprint as a Project Manager, Sr. Technical Analyst, and Branch Culture and Communications Leader. The Project Management and Technical Analyst projects have been listed separately. The position was new and being developed to facilitate effective communications throughout the company and improve employee moral through a positive corporate culture. I was appointed to this position by a vote of his peers. Accomplishments: * Developed Peer Recognition Award * Increased branch meeting attendance from 66% to 96% average * Mediated disputes between company employees and management * Mediated disputes between company and third-party vendors on customer projects * Conducted technical interviews for employment candidates and submitted reports to HR * Exceeded Focused Initiatives metrics for four quarters consecutively * Awarded Para 100 award for 100% billable utilization in a fiscal year

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