Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
EmbraerSalesforce Solution Architect
Aug. 2024Melbourne, Florida, United States
Space Coast CRMSenior Salesforce Consultant
May. 2023Melbourne, Florida, United StatesAVAILABLE FOR PART TIME REMOTE ROLES Leveraging 20+ years of functional Salesforce consulting, I help organizations of all sizes and industries maximize user adoption. My hands-on experience includes configuring and customizing Sales, Service, Experience Clouds, and Field Service. Other skills include gathering requirements, demonstrating working applications, data migration, designing Reports and Dashboards, and end-user training.
GerentSenior Salesforce Solution Architect
Mar. 2023 - May. 2023Melbourne, Florida, United States
Synaptic AdvisorsSalesforce Solution Architect
Dec. 2022 - Jan. 2023Melbourne, Florida, United StatesLeveraging my 20+ years of as a Salesforce subject matter expert I am responsible for client delivery, proposals, new business opportunities, and knowledge management. I also serve as the functional lead, guiding our customers and our team through the software development lifecycle. This includes leading requirements sessions and transforming the requirements into user stories that highlight the features of the proposed solution.
Cushman & WakefieldSalesforce Service Cloud Product Director
Jul. 2022 - Dec. 2022Responsible for overseeing the requirements, design, development, and deployment of the overall Salesforce Service Cloud solution. Responsibilities include collaborating with multiple stakeholders, teammates, and delivery partners to implement the vision for service transformation at Cushman & Wakefield (C&W).
SlalomSalesforce Service Cloud Functional Architect
Jun. 2021 - May. 2022Melbourne, Florida, United States
Liberty IT SolutionsSalesforce Solution Architect
Aug. 2020 - Jun. 2021Melbourne, Florida, United States
AccentureSalesforce Service Cloud Functional Lead
Aug. 2018 - Aug. 2020Merritt Island, Florida
Publicis.Sapient, Salesforce PracticeSenior Salesforce Consultant
Apr. 2017 - Aug. 2018Merritt Island, Florida
EMS ConsultingSenior Certified Salesforce Consultant
Jan. 2017 - Apr. 2017
7SummitsSenior Certified Salesforce Consultant
May. 2016 - Jan. 2017Melbourne, Florida Area
Stony Point, IncRegional Director
May. 2015 - Apr. 2016Melbourne, Florida Area
Delaware North - Kennedy Space Center Visitor ComplexSalesforce Consultant (Short Term Project)
Dec. 2014 - Feb. 2015Melbourne, Florida AreaSalesforce training and implementation tune up. Short term project.
Topco Associates LLC (via Capgemini)Salesforce Consultant (Short Term Project)
Dec. 2014 - Dec. 2014
Lenovo (via IBM Global Business Services)Salesforce Consultant
Apr. 2014 - Nov. 2014Raleigh-Durham, North Carolina AreaI lead the functional segment of a 1500+ user global Salesforce implementation. I was ultimately responsible for all configuration, user security, and user adoption best practices. Implemented features included Sales Cloud, Chatter, and Salesforce1 Mobile App.
US Equity AdvantageSalesforce Consultant (via Cloudware Group)
Aug. 2013 - Dec. 2013Orlando, Florida AreaUpdating Workflow Automation Processes, Implementing Chatter, Implementing Lead Management, Updating Conga Document Creation.
Acquiried MarketingCertified Salesforce Consultant
Jul. 2013 - Nov. 2013TampaSpace Coast CRM is implementing Salesforce Sales Cloud, Chatter, and Salesforce Content for 10 Users.
HealthFairCertified Salesforce Consultant
Jul. 2013 - Aug. 2013Winter Park, FloridaSpace Coast CRM is implementing Salesforce Sales Cloud, Chatter, and Salesforce Content for 10 Users.
Symbiotic Consulting Group (Contractor @ JM Family)Salesforce Architect & Consultant
Dec. 2012 - Jul. 2013Boca Raton, Florida
Brevard Neighborhood Development CoalitionCertified Salesforce Consultant
Jul. 2012 - Nov. 2012Melbourne, Florida Area
Winn-Dixie CorporateCertified Salesforce Consultant
Jul. 2012 - Oct. 2012Jacksonville, Florida AreaDeploying Salesforce.com's Service Cloud application in Winn-Dixie's Human Resources department.
GreenRoad via Force By DesignCertified Salesforce Consultant
May. 2012 - Oct. 2012Implementing Salesforce Service Cloud including Customer Portal, Knowledge, Entitlements, and Service Console.
Daimler Trucks North America via ExperisSalesforce Consultant
May. 2012 - Jun. 2012Portland, Oregon Area
Charter Communications via GlobalOne ConsultingSalesforce.com Certified Sales Cloud Consultant
Sep. 2011 - Nov. 2011Greater St. Louis Area
Siemens EnergyCertified Salesforce.com Consultant via Model Metrics
Jul. 2011 - Aug. 2011Orlando, Florida Area
Sales Optimizer, LLCCertified Salesforce.com Consultant
Dec. 2010 - Mar. 2011
Alternative Technology PartnersCertified Salesforce Consultant
Nov. 2010 - May. 2011
PEMCO via CovesticSalesforce.com Certified Consultant`
Nov. 2010 - Dec. 2010Responsible for business requirement analysis, configuration, and training curriculum.
StateraSalesforce Consultant at Qwest
Jul. 2010 - Oct. 2010Member of a large team implementing Salesforce SFA for 1000+ Users at Qwest BMG. Responsible for all matters concerning security including Role Hierarchy, Sharing Rules, and Profiles. Shared administrative best practices with Qwest Admin Users. Assisted with initial User data import. Conducted and participated numerous business user meetings and documented requirements. Also, implmented Salesforce Ideas.
EnwisenSalesforce.com Consultant and Remote Administrator
May. 2010 - Dec. 2010Provides remote Salesforce.com support for approximately 50 Users. Duties include adjusting Lead Assignment Rules, Transfering Records, Setting Up Salesforce Content and Chatter, Lead & Campaign Configuration and Best Practices.
British Columbia Lottery CorporationSalesforce.com Consulant
May. 2010 - Jun. 2010Provided Tier 1 and 2 support for a previously implemented Salesforce Service Cloud implementation. Supporting approximately 300 Users and responding to service requests as necessary. Duties including configuring proposed solutions in various sandbox enviornments, testing, and soliciting feedback.
Walgreen's via Model MetricsContract Salesforce.com Consultant
Apr. 2010 - Jul. 2011I am subcontracting with Model Metrics leveraging my 7 years of functional and implementation experience; helping their clients be successful with Salesforce.com.
HarvestMark, Inc.Salesforce.com Consultant
Nov. 2009 - Jan. 2010
Envision RadiologySalesforce.com Consultant
Sep. 2009 - Sep. 2009Assisting with a re-implementation of Salesforce. Focused on Data Quality, User Adoption, and Page Layout Optimization.
LenovoSalesforce.com PRM Implementation Consultant
Aug. 2009 - Aug. 2009Gathered business requirements and performed setup and configuration for Lenovo's pilot implementation of Salesforce.com's Partner Portal application.
AdknowledgeSalesforce.com Consultant
Jun. 2009 - Dec. 2010I am working with Adknowledge to optimize their Salesforce.com deployment. Some of the tasks I will be working on include data scrubbing, streamline custom fields, improve user interface, add validation rules, workflow rules, and clean up numerous reports and dashboards.
Fujitsu ConsultingSalesforce.com Consultant
Dec. 2008 - Jan. 2009I worked as a Project Manager \ Business Analyst on a 300 User Phase 2 implementation of Salesforce.com. I was responsible for gathering and documenting business requirements.
Salesforce/Autodesk ProjectBusiness Analyst
Jan. 2008 - Dec. 2008
MATRIX Resources - BCD TravelSalesforce.com Consultant
Jan. 2007 - Dec. 2007
Echo-LaneSenior Salesforce.com Consultant
Nov. 2005 - Feb. 2009
Idealist ConsultingSalesforce.com Consultant
Jan. 2005 - Dec. 2009
FreightlinerMS Access Consultant
Jan. 2003 - Dec. 2003
Space Coast CRMPrincipal
Feb. 2002 - May. 2015Melbourne, Florida AreaWe are a Silver Cloud Salesforce.com Consulting Partner, based on the Florida Space Coast. While we focus on Central Florida, we work with companies and non profit organizations throughout the entire US helping them be successful with Salesforce.
Epicor Software, Clientele DivisionSales Eng/Implementation Consultant
Dec. 1999 - Sep. 2002Senior Implementation Consultant. I traveled throughout the country installing, configuring, and customizing the Clientele CRM Software
Epicor (Clientele)CRM Implementation Consultant
Jan. 1999 - Dec. 2002
Intch is a Professional Networking App for the Future of WorkSee more people like Mark on Intch
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
261884 people
16
Program Manager @ DISH Network
19
Marketing Creative Director
19
Founder @ Beagle
58182 people
19
Marketing Creative Director
15
Principal Consultant @ Marketing Endeavors Strategic Consulting
27
CEO @ Doxuama arts