KHALID ABDUL MUKHEED - IT Technical Specialist, PSCC

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Work Background

Prince Sultan Cardiac CenterInformation Technology Technical Support

Mar. 2015

Prince Sultan Cardiac CenterInformation Technology Help Desk Technician / IT Service Desk

Mar. 2008 - Dec. 2010AL-RIYADH, Kingdom of Saudi ArabiaEnthusiastic IT Help Desk / IT Service Desk professional seeking to benefit an IT Department with complex technical knowledge and strong time management skills. Skilled at building support with diverse individuals while handling complex technical issues. Knowledge of web applications, software, and hardware. • Answering, evaluating and prioritizing the incoming telephone, voicemail, email, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies across a global company. • Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software. • Accessing the software updates, drivers, knowledge bases, and FAQs resources on the intranet to assist with end users issues. • Demonstrating the Head nurse service skills, such as actively listening to Nurses in order to understand each issue and situation, providing proper follow-up and status updates. • Assisting with the detection and recording of possible Problems • Maintaining accurate hardware and software inventory and configuration information • Escalating the process as necessary per established escalation policies • Assisting with the fulfillment of Service Requests • Monitoring the status and progress towards resolution of assigned Incidents • Performing Incident investigation diagnosis and resolution

Prince Sultan Cardiac CenterInformation Technology Support Specialist

Jan. 2008 - Apr. 2016AL RIYADH , Kingdom of Saudi ArabiaPrince Sultan Cardiac Center Riyadh, K.S.A INFORMATION TECHNOLOGY SPECIALIST February 2008-2016 • Provided hardware technical assistance and support , troubleshoots and resolves system hardware software, assembles and install PC hardware and operating system, installation of all new versions release required computer operating system, Network and videoconferencing support • Provided Helpdesk technical hardware and software support by answering, prioritizing and responding to incoming telephone and email request for assistance from PSCC users , organize and schedules work orders/service request in track-it Helpdesk system • Provided Medical Informatics systems, XCELERA pc & ICIP carts installed, repaired, maintained and upgraded desktop and notebook computers, performed maintenance on printers

ELECTROIT SENIOR TECHNICIAN

Mar. 2005 - Dec. 2008AL RIYADH , Kingdom of Saudi ArabiaELECTRO Riyadh, K.S.A IT SENIOR TECHNICIAN 2005-2008 • Provided technical support of all IT Equipment, able to repair, install, upgrade and maintain desktop and notebook computers as well as printers and scanners • Performed Database, User Administration and Backup, extensive knowledge of technology terms and developments • Ability to instruct users with computer and presentation skills • Look after physical and investigative processes, including technical support

HASSAN COMPUTERS ESTABLISHMENTSHOWROOM INCHARGE

Jan. 2004 - Mar. 2005AL RIYADH - Kingdom of Saudi ArabiaHassan Computers Establishment Riyadh, K.S.A. SHOWROOM INCHARGE 2004-2005 • All Hardware Activities and PDA Installation, troubleshooting and indoor wholesale • Check the market about all computers running items price • Follow up the customer’s order & solve the customer’s problem, dealing with wholesale, software, Hardware & Networking components as well as the customer service.

COM2NET COMPUTER ESTABLISHMENTHARDWARE TECHNICIAN

Mar. 2003 - Dec. 2004DAMMAM , Kingdom of Saudi ArabiaCom2net Computer Establishment Dammam, K.S.A. HARDWARE TECHNICIAN 2003-2004 • Provided PC hardware and software support • Performed installation, configuration and maintenance • Installed, repaired, maintained and upgraded desktop and notebook computers

RAMTEK SYSTEMSCOMPUTER SUPPORT ENGINEER

Jan. 2000 - Dec. 2003Hyderabad, IndiaRamtek Systems Hyderabad, India COMPUTER SUPPORT ENGINEER 2000-2003 • Provided PC hardware and software support for various companies. • Resolved user’s operational problem and all hardware activities • Handled related duties as support for IBM Mid-Range AS400/System36 connection troubleshooting. • Repaired Monitor, Printers, Scanners, Power Supplies and other electronic equipment.

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