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Base - Customer Led GrowthHead of Product Management
Nov. 2022Boston, Massachusetts, United StatesI lead the product team at Base. We build software to help our customers better understand their customers and create advocates. Base is a pioneer in Customer Led Growth. CLG is a strategic framework that positions the customer at the core of everything a company does.
Customer Marketing opportunities are everywhere in the journey, and their value goes far beyond sparking engagement. Our platform ensures you identify risks and opportunities - and act on them - in a manner that provides the most value to your customers - and your company.
Feb. 2022 - Nov. 2022New York, United States
EngagewareSr. Director Product Management
Jan. 2021 - Feb. 2022Portsmouth, New Hampshire, United StatesLeading the organizations Product Strategy from idea to delivery to solve our customers problems.
SilverCloudVice President Of Product Management
May. 2020 - Jul. 2021Portsmouth, New Hampshire, United StatesMy focus is on one thing - delivering value to our customers by solving real-world problems. If you don't solve your customers problem you're not doing your job. While there are a number of people who contribute to the success of our company I am proud to lead the charge at SilverCloud. Our NPS is 50+ and retention rate is 105%. We successfully deliver two products to the Banking Industry using Agile SCRUM, two week iteration cycles, and do it using a service oriented architecture. Always Innovate - Always Deliver Role Summary:
Define the product strategy and roadmap
Manage the product throughout its lifecycle from concept to end-of-life
Collect, manage and maintain traceability of requirements from all stakeholders across product releases
Write the business case for investments and gain internal approval
Propose a product marketing plan and budget and then deliver against it
Write Product Requirements and Market Requirements documents
Work with internal stakeholders and third parties to assess and establish partnerships
Internal expert on the product, the market, relevant technology and the competition.
Develop core positioning and messaging for the product
Perform product demos to customers and develop relationships in key clients
Lead the product team to ensure delivery of agreed objectives
SilverCloudHead Of Product Management
Jun. 2017 - May. 2020Greater Boston AreaI bring value to Banks & Credit Unions throughout North America by focusing on their main problems. All road mapping decisions and strategy cascades from our customers desired outcome - automated support sessions vs. human-to-human support sessions. Out team is focused on value over velocity and outcome over output. At the end of the day it doesn't matter how many features you throw into your software - what matters is what problem you solve and how you solve it.
Mar. 2016 - Jun. 2017Greater Boston AreaAgile SCRUM Product Owner. Cross functional collaboration between sales, support, and development to create the 3rd generation SilverCloud platform.
Jun. 2014 - Jun. 2017Greater Boston AreaWorked in support of CEO to design the product, analyze the market, and peer analysis. We successfully repositioned the product to provide a solution that resulted in 3x organic growth in our niche market. We ended up trimming off the fat in the user journey and hyper focused on the reason why our solution matters to our customers.
SilverCloudProduct Delivery Manager
Dec. 2013 - Mar. 2016Greater Boston AreaManaged the delivery of our SaaS product to Banks and Credit Unions throughout North America. Launched over 100 Financial Institutions throughout my tenure in this role. Key Responsibilities * Project Management
* Customer Communication * Technical Integrations * End User Training * Work with cross functional groups within the Financial Institution (IT, C-Level, Admin, etc)
SilverCloudTechnical Support Specialist
Oct. 2012 - Dec. 2013Greater Boston Area12th employee at a SaaS Fintech Startup. Main Responsibilities * Answer Customer Questions via phone, email, or webinar
* Help Deliver the product to the customer * Travel to Customer's location and train end users Other Hats I wore
* Business Analyst * Sales Engineer * Take the garbage out
* Whatever needed to be done to help get the company off the ground
American Eagle OutfittersTalent Manager
Mar. 2011 - Sep. 2012Kittery, MEFull time employee while attending graduate school
Staffing and Recruiting in the New England Region
Training, Coaching, and Employee Relations
Top 25 store (over 1000 internationally) to metrics: Management credited staffing, training, and recruiting efforts
Plymouth State UniversityEvents and Facilities Manager
Sep. 2003 - May. 2007Plymouth, New HampshireManaged Events staff made up of 20 - 50 peers durring athletic events
Became Employee of the Year for the University - First student to ever win award