Adam Spaulding - SaaS design, requirements, and documentation expert, Self

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Work Background

Base - Customer Led GrowthHead of Product Management

Nov. 2022Boston, Massachusetts, United StatesI lead the product team at Base. We build software to help our customers better understand their customers and create advocates. Base is a pioneer in Customer Led Growth. CLG is a strategic framework that positions the customer at the core of everything a company does. Customer Marketing opportunities are everywhere in the journey, and their value goes far beyond sparking engagement. Our platform ensures you identify risks and opportunities - and act on them - in a manner that provides the most value to your customers - and your company.

QryptProduct Manager

Feb. 2022 - Nov. 2022New York, United States

EngagewareSr. Director Product Management

Jan. 2021 - Feb. 2022Portsmouth, New Hampshire, United StatesLeading the organizations Product Strategy from idea to delivery to solve our customers problems.

SilverCloudVice President Of Product Management

May. 2020 - Jul. 2021Portsmouth, New Hampshire, United StatesMy focus is on one thing - delivering value to our customers by solving real-world problems. If you don't solve your customers problem you're not doing your job. While there are a number of people who contribute to the success of our company I am proud to lead the charge at SilverCloud. Our NPS is 50+ and retention rate is 105%. We successfully deliver two products to the Banking Industry using Agile SCRUM, two week iteration cycles, and do it using a service oriented architecture. Always Innovate - Always Deliver Role Summary: Define the product strategy and roadmap Manage the product throughout its lifecycle from concept to end-of-life Collect, manage and maintain traceability of requirements from all stakeholders across product releases Write the business case for investments and gain internal approval Propose a product marketing plan and budget and then deliver against it Write Product Requirements and Market Requirements documents Work with internal stakeholders and third parties to assess and establish partnerships Internal expert on the product, the market, relevant technology and the competition. Develop core positioning and messaging for the product Perform product demos to customers and develop relationships in key clients Lead the product team to ensure delivery of agreed objectives

SilverCloudHead Of Product Management

Jun. 2017 - May. 2020Greater Boston AreaI bring value to Banks & Credit Unions throughout North America by focusing on their main problems. All road mapping decisions and strategy cascades from our customers desired outcome - automated support sessions vs. human-to-human support sessions. Out team is focused on value over velocity and outcome over output. At the end of the day it doesn't matter how many features you throw into your software - what matters is what problem you solve and how you solve it.

SilverCloudProduct Owner

Mar. 2016 - Jun. 2017Greater Boston AreaAgile SCRUM Product Owner. Cross functional collaboration between sales, support, and development to create the 3rd generation SilverCloud platform.

SilverCloudProduct Manager

Jun. 2014 - Jun. 2017Greater Boston AreaWorked in support of CEO to design the product, analyze the market, and peer analysis. We successfully repositioned the product to provide a solution that resulted in 3x organic growth in our niche market. We ended up trimming off the fat in the user journey and hyper focused on the reason why our solution matters to our customers.

SilverCloudProduct Delivery Manager

Dec. 2013 - Mar. 2016Greater Boston AreaManaged the delivery of our SaaS product to Banks and Credit Unions throughout North America. Launched over 100 Financial Institutions throughout my tenure in this role. Key Responsibilities * Project Management * Customer Communication * Technical Integrations * End User Training * Work with cross functional groups within the Financial Institution (IT, C-Level, Admin, etc)

SilverCloudTechnical Support Specialist

Oct. 2012 - Dec. 2013Greater Boston Area12th employee at a SaaS Fintech Startup. Main Responsibilities * Answer Customer Questions via phone, email, or webinar * Help Deliver the product to the customer * Travel to Customer's location and train end users Other Hats I wore * QA * Business Analyst * Sales Engineer * Take the garbage out * Whatever needed to be done to help get the company off the ground

American Eagle OutfittersTalent Manager

Mar. 2011 - Sep. 2012Kittery, MEFull time employee while attending graduate school Staffing and Recruiting in the New England Region Training, Coaching, and Employee Relations Top 25 store (over 1000 internationally) to metrics: Management credited staffing, training, and recruiting efforts

Plymouth State UniversityEvents and Facilities Manager

Sep. 2003 - May. 2007Plymouth, New HampshireManaged Events staff made up of 20 - 50 peers durring athletic events Became Employee of the Year for the University - First student to ever win award