CUBS LtdE-Commerce Associate & Technician
Jan. 2011 - Mar. 2012London, United Kingdom• Established & expanded the company's presence online, generating good revenue in one year.
• Researching product & analyzing information either by phone or on the internet.
• Inspected landing pages, product information and checkout options to verify visual appeal, accuracy and usability.
• Analyzed sales-related data to predict future sales, stock requirements and consumer behaviors.
• Interacted with and sold to e-commerce customers and delivered prompt and courteous service.
• Displayed positive, professional, friendly and high-energy willingness to assist customers through video, chat or telephone interactions.
• Monitored website traffic and customer reviews to evaluate responses to site updates.
• Performing hardware repairs to faulty computers; data recovery; clean installation of the OS & other software configuration, etc.