Steven Ghoerbien

Functional Application Manager @Freelance

Marketing Analytics ManagerTech SupportCopywriterProject ManagerContent managementScrumSQL💸 MarketingCommunications Manager✔️ ITSMM ManagerContent StrategyContent CreationSMMMarketing AnalyticsBloggerProduct ManagerGoogle Analytics📝 Influencer or BloggerAffiliate MarketingE-commerceBusiness OwnerContent ManagerNetherlands

Steven Ghoerbien is a highly skilled and experienced Functional Application Manager currently working as a freelancer. He has an extensive background in managing and implementing functional applications to improve business processes and efficiency. Steven possesses a strong understanding of IT systems and workflows, proving valuable in ensuring that applications meet the specific needs of a business. His expertise lies in project management, system analysis, and troubleshooting. Recognized for his exceptional problem-solving skills, Steven is committed to delivering top-notch solutions for his clients. Before embarking on his freelance career, he held several senior roles in IT management within various industries, where he demonstrated his ability to lead teams and manage complex projects effectively. Steven continues to leverage his vast experience to help businesses optimize their application processes.

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Work Background

Electrolux GroupSystem Administrator

Aug. 2023 - Feb. 2024Alphen aan den Rijn, South Holland, Netherlands · On-site-Incident & change management ServiceNOW -Authorization management -Escalate incidents -Install applications -Configurate hardware, software, systems, networks, printers, scanners, mobile/tablets -Repairs -CMBD management IT landscape: Windows 10, Office 365, SharePoint, MS Teams, Remote desktop, TeamViewer

Partners voor JeugdFunctional Application Manager

Aug. 2022 - Aug. 2023Amsterdam · Hybrid- Ensuring the functioning of (central) business applications and databases in the HR domain. - Developing, promoting, and monitoring specifications and plans for daily management of applications. - Managing the delivery of products/services according to established XLA's (Extended Level Agreements) and SLA's - Performing service management processes following ITIL standards. - Contract and vendor management. - Incident and change management. - Providing user support for products/services. - Participating in and coordinating selection and procurement processes. - On-call duty outside office hours. IT Landscape: Windows 10, Office 365, Microsoft 365, Microsoft Workspace, Visma/Raet - Youforce/Beaufort, Verzuimsignaal, Mobility Concept, OpenSesame - DMS, Kofax Power PDF, TopDesk.

Hoshizaki Europe B.V. (EMENA)System Administrator

Jan. 2022 - Aug. 2022Amsterdam, North Holland, Netherlands · Hybrid- Technical assistance over the phone, email, or face-to-face - Perform (remote) troubleshooting through diagnostic techniques and pertinent questions - Determine the best solution based on the issue and details provided by customers - Walk the customer through the problem-solving process - Escalate unresolved issues to the next level - Identify and suggest possible improvements on procedures - Install and configure computer hardware, software, systems, networks, printers, and scanners - Monitor and maintain computer systems and networks - Respond in a timely manner to service issues and requests - Set up accounts for new users and closing down for leavers - Repair and replace equipment as necessary - Test new technology IT landscape: Windows10, Office365, MS Teams, Adobe, Freshdesk, mRemoteNG, Remote Utilities, Dynamics AX.

Nysingh advocaten-notarissenSystem Administrator + IT Support Engineer

Nov. 2020 - Dec. 2021Arnhem, Gelderland, Netherlands · HybridResponsible for onsite and remote support to approx. 220 end users. - Answering questions and solving IT problems by phone and / or email - Accepting, registering and resolving incidents via TOPDesk - Solving as many incidents as possible during first contact - Working with many company specific applications like, Contact manager, DMS Legalwords, Aderant, IT landscape: Windows10, Office365, Sharepoint, MS Teams, DMS, Adobe, TOPdesk, Citrix workspace, KPN Interface BART, laptops, tablets, beamers, Iphone, Android, docking stations.

GGD regio UtrechtSystem Administrator + IT Support Engineer

Jul. 2020 - Nov. 2020Utrecht, Netherlands · HybridWith a team of 6 people, we were responsible for onsite and remote support to approximately 600 end users of the GGD and Corona company. Due to the increased workload, it was important to work quickly and efficiently, so that employees could also work from home. - Answering questions and solving IT problems by phone and / or email - Accepting, registering and resolving incidents via TOPDesk - Automate and simplify various business processes - Setting up and maintaining the CMDB - Setting up and maintaining the knowledge base IT landscape: Windows10, Office365, Sharepoint, MS Exchange, MS Azure, Active Directory, CMBD, MS Teams, TOPdesk, Quick Assist, laptops, tablets, beamers, docking stations and smartphones.

Nyenrode Business UniversitySystem Administrator + IT Support Engineer

Jan. 2020 - May. 2020Breukelen · On-siteTogether with 8 colleagues responsible for IT support to approx. 400 end users. Due to the Corona crisis, this assignment was ended prematurely. - Answering questions and solving IT problems by phone and / or email - Accepting, registering and resolving incidents via Facilitor - Handling as many reports as possible during first contact - Thinking / collaborating to improve processes - Setting up and maintaining the knowledge base IT landscape: Windows 7 & 10, MAC OS, Office 365, Office 2016/2010, MS Exchange, MS Azure, Active Directory, Facilitor, Teamviewer, Quick Assist, OneNote, OneDrive, Sharepoint, Skype for Business, laptops, desktops, smartphones , docking stations, beamers and tablets.

AllianderIT Support Engineer / Application manager / Coördinator

Dec. 2017 - Dec. 2019Duiven, Provincie Gelderland, Nederland · HybridWorkplace management and Functional management for approx. 7000 end users, with a team of approx. 10 IT staff. - Contributed to improvements at the application service desk. - Solving IT problems by telephone, email and / or ticket system - Handling reports via BMC (ticket system) according to ITIL guidelines - Handling as many incidents as possible during first contact - Provide support for approx. 30 mobile applications and various web applications - Consultation with other solution groups to improve processes - Preparing and maintaining the knowledge base; applications - Processing weekly reports IT landscape: Windows 7, 8 & 10, MAC OS, ERP SAP, Office 365, Office 2016/2010, Active Directory, MFA, BMC, Service NOW, Mobile-secure, Citrix Workspace, Teamviewer, ITIL, Quick Assist.

igenIT Professional

Nov. 2017 - Dec. 2021Amsterdam en omgeving, Nederland · HybridI was seconded to various companies, including: Fujitsu, Alliander, Avance ICT Groep Nederland, Nyenrode Business University, GGD Utrecht and Nysingh Advocaten & Notarissen.

Xerox Metro Document CenterTechnical Support, Service & Sales

May. 2016 - Jan. 2017Almere Stad Area, Netherlands · On-sitetechnical support of telephony, cable TV, internet, modem/router, optimize WIFI, set email clients (for Windows, Android, MAC OS and iPhone), set up various (smart) TVs and CI + modules, troubleshooting and activating media boxes, scheduling technicians and inbound sales of peripherals and upgrades.

PostNLSystem Operator

Dec. 2015 - Dec. 2016Amsterdam Area, Netherlands · On-sitefor project KNJ, solving technical failures of SOSMAs 1-3 for the continuity and processing of various postal items.

Albatross GroupProjectmanager

May. 2012 - Apr. 2016Amsterdam Area, Netherlands · On-sitedevelopment of innovative products, including tools for tablets and smartphones. As a project manager, I was mainly responsible for developing and monitoring production. I did this in cooperation with a company in Xiamen, China. In addition, I also worked on implementing various marketing strategies through social media, network marketing and other sales channels.

It Takes 2Networkmarketeer

May. 2012 - Feb. 2016Amsterdam Area, Netherlands · Hybridtrainer and coach for various networking groups and companies, personal coaching in network marketing and communication. Organize weekly webinars / seminars about sales and communication techniques and effectively apply social networking and offline networking.

Open Circles AcademySocial Media Marketing Manager

Feb. 2011 - Apr. 2012Amsterdam Area, Netherlands · On-siteadvising, implementing and automating various social media strategies. Maintenance of the personal & business profiles of head coach/owner (Nisandeh Neta) from the Business Bootcamp. Moderate blog comments and start conversations with new & existing customers via Facebook, Twitter, Google+ and other social media channels. For an optimal result, I followed various courses/courses to stay up to date.

SiteTalkSocial Media Marketing Manager

Apr. 2009 - Jun. 2012Amsterdam Area, Netherlands · RemoteImplementing various online/social media strategies for more clients/members, increase conversion, brand awareness, social networking, Skype or Gotomeeting webinars, email marketing and network marketing.

Rabo MobielIT Billing Manager

Oct. 2007 - Mar. 2009Amsterdam Area, Netherlands · On-siteResponsible for the daily affairs the credit management and assist in the entire billing process around it, Rating: Processing CDRs ( CDR = call detail record ) for post -paid and prepaid (Excel, SQL), Usage control, Billing: Monthly billing to all Rabo Mobiel post-paid customers, Accounts Receivable Management: payment processing, incoming payments and banking reconciliation (Access), Collections: Part of receivables management, This involves sending reminders, calling on customers, Revenue Assurance & Reporting. Taking care of the report to accounting for the month-end closing. Reporting to Billing Management.

Media MarktSales Professional

Apr. 2003 - Jun. 2007Almere Stad Area, Netherlands · On-siteResponsible for the purchase, sale and presentation of products. Also responsible for determining the item prices and range. Carry out procurement calls and negotiate with suppliers. Set weekly and monthly product advertisements and follows the developments in the market, Leading the sales teams, make staff schedules and keep the timesheets. Organized and Utilized Product trainings in the computer hardware, software and accessories department with following brands/companies: Intel, HP Canon, Epson, Microsoft, McAfee, Sony, Philips, Samsung, Toshiba, Acer, Q-motion, Norton Symantec, Asus, Bose, Harmen Kardon, TomTom, Palm, Nokia, T-Mobile, IIyama. Also responsible for sales trainings. I created and executed sales programs and produced training video's to help all Sales Executives from all departments to create higher revenue & profits.

Sociale VerzekeringsbankClaims Manager

Mar. 2002 - Feb. 2003Amsterdam · On-siteassessing, qualifying and checking applications for voluntary insurance, customer contact by mail/telephone/e-mail, making calculations based on available information, applying rules and laws according to the applicable tax system using the Dutch Tax Almanac.

Ghoerbien AdministrationsBusiness Owner

Nov. 1999 - Mar. 2002Amsterdam · Hybridadvising, tracking and digitizing administrations, processing tax returns and providing monthly reports for various companies.

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Triple Dutch Advertising BVTeamleader\Manager

Oct. 1999 - Mar. 2002Amsterdam Area, Netherlands · Hybridvarious operational activities both front and back office, interviews, advertising, building and facilitating new branches, reporting and event management.

Granton Marketing Telecom BVTeamleader

May. 1997 - Oct. 1999Amsterdam · On-siteadvertising and promotional activities for businesses in the field of entertainment, recreation, catering and telecom by companies and consumers. Both in team and self-employed

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