Fatima Bendahmane -

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Work Background

FZB ConseilFounder

Sep. 2023Paris, Île-de-France, France · HybridCommunication & Public Relations Lobbying for Good Partnerships Builder https://calendly.com/fzbconseil/30min?

FZB ConseilAdvocate

Aug. 2023🧠Building something new 🇫🇷 —>Planète Psy, LE média Santé Mentale

SalsifySupport Engineer

Apr. 2022 - Aug. 2023Paris, Île-de-France, France- Product Expert -Technical support (troubleshooting/ communication) -Escalation and follow up with dev and product teams (Atlassian suite) -Knowledge transfer : Internal trainings/ coaching, Webinars, Creation and Update of Knowledge Base -Knowledge Centered Service Consultant

SalsifyCustomer Support Specialist

May. 2021 - Jul. 2022Skills: Customer Success · Communication · Problem Solving · Canva · Crisis Management

Alkemics - now part of SalsifyCustomer Support Specialist

Jan. 2021 - Jul. 2022Paris, Île-de-France, France

FZB ConseilPublic Relations Consultant

Apr. 2020Paris, Ile-de-France, FrancePR & Comms 🔑 Send the RIGHT MESSAGE to the RIGHT PEOPLE at the RIGHT TIME 🎯 https://calendly.com/fzbconseil/

Qare.frAccount Manager

Feb. 2020 - Jul. 2020Paris, Ile-de-France, FranceFollowing the acquisition of Doctopsy by Qare, I became the account manager in charge of mental healthcare practitioners. -Why? Among the leading causes of disability around the world, mental health disorders affect 12 million people in France alone. My#1 priority was promoting access to mental healthcare to millions of French citizens , via remote consultation. -How? As a part of the customer success team, working alongside the product & tech teams, I made sure the tools we provided hundreds of practitioners with, were in fact perfectly designed for their practices so that they could use them at their full capacity. As an Account Manager, I focused on building strong, long lasting relationships based on nothing more than transparency and respect.

DoctopsyCustomer Success Manager

Sep. 2019 - Jul. 2020Paris, Ile-de-France, FranceManaged -Partnerships with Mental Healthcare Institutions -Onboarding -Customer support (Patients and Practitioners) Contributed to -Social media campaigns -Interviews with mental healthcare practitioners -Editing and publishing original content (Doctomag)

AquitelTechnical Support Advisor

Mar. 2018 - May. 2019Provided customers of an American multinational technology company remote technical support. 🍏 💻📱

FreelanceContent Writer

Jan. 2015 - Jun. 2019Performed in-depth research in order to create clear and accurate material. Applied strong writing, editing and proofreading abilities to each assignment to produce the best possible content.

Freelance Translator

Jan. 2015 - Apr. 2019Provided full English to French and vice versa translating services, usually under tight deadlines.

Freelance (Self employed)English Tutor

Jun. 2013 - Oct. 2020Poitiers, Nouvelle-Aquitaine, France · Hybrid

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